Mentally challenged son called in 12 hrs. after checkout to report he accidentally left expensive work boots behind. Was told they would hold them! Returned 4 times.....different story each time!! Countless calls and manager finally said it was son's fault for leaving them. Son and I spent OVER $1000.00 at this substandard facility. VERY DISAPPOINTED at the poor treatment...to include lying, stealing.
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酒店回复: Dear Sandra, We understand how frustrating it is to leave items behind, so it is unfortunate to hear about your son's work boots. We will certainly keep an eye out for them and do our best to get them back into his possession. That said, we apologize for the service you received, and we will use your feedback to reinforce our commitment to meeting the needs of our guests.
Mentally challenged son called in 12 hrs. after checkout to report he accidentally left expensive work boots behind. Was told they would hold them! Returned 4 times.....different story each time!! Countless calls and manager finally said it was son's fault for leaving them. Son and I spent OVER $1000.00 at this substandard facility. VERY DISAPPOINTED at the poor treatment...to include lying, stealing.