Very nice room and clean only exceptions, tv did not work and a/c would not come on. I was only there a few hours, so i did not worry about it. Also had difficulty linking wifi to my laptop but like I said I was coming through on business so it was fine for what I needed it for
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酒店回复: Dear Vacation714189, Thank you for taking the time to tell us about your experience. I am sorry that your recent stay did not meet your expectations. I am very sorry that your TV, internet and AC was not properly maintained and especially that our team was not able to resolve this issue during your stay. I want you to know that we take all reports of problems with amenities and accommodations to heart, particularly those that you have raised; please be assured that we are working hard and fast to address these problems in hopes of improving upon the guest experience. We appreciate the time you took to share your feedback, and it is our hope that you'll return for a more enjoyable experience in the future.
1.0分
其他
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Cleaning crew thefts
Cleaning crew decided to clean our room after asking did we want it clean we said no we went down to our car to run to the store and i accidentally left my phone in my room went back and the room door was open and she was in there cleaning. I searched for my phone and had my son ping my phone and it was in the cleaning ladies pocket she said she thought we checked out after we told her we just checked in and didnt need the room cleaned i asked again for my phone as she had it in her pocket still she finally gave it to me but wanted to keep it ad it took her at least 10 minutes of her hiding it in her pocket. Made me feel very uncomfortable and if i could leave my stuff there.
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酒店回复: Hello Roshanda, We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we will address this matter with our housekeeping team to ensure this does not happen again. Our guests' security and privacy are our top priorities, and we deeply regret any discomfort you felt. Your feedback helps us improve our services, and we hope you will give us another chance to provide you with a better experience in the future.
5.0分
其他
5stat
Really enjoyed my safe , the room was clean and fresh beds were very comfortable, the staff was very polite
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酒店回复: Hello Alice,We are delighted to hear that you enjoyed your stay with us. Providing a clean and comfortable environment for our guests is our top priority. Your kind words about our staff are truly appreciated. We hope to welcome you back again soon for another enjoyable stay.
5.0分
商务出差
It was very nice and convenient only thing they may need to check the coffee more in case it runs out. But still great place
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酒店回复: Hello Rocky,Thank you for sharing your feedback with us. We appreciate your kind words about our hotel. We will make sure to address the coffee availability to enhance our guest experience. Your input helps us improve.
5.0分
商务出差
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This a clean place to stay. The front desk representatives are courteous and kind. Hotel rooms are reasonable priced for the quality that you get. I have used the hotel off and on for 3 years while working locally. It has been consistently the same even after all these years and multiple stays. I will stay here again when back in town.
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酒店回复: Dear mikemQ1825ZJ, We are excited to learn of your five star experience at our Quality Inn and Suites hotel in Thomasville. Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, staff hospitality and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area. Best regards, Guest Relations Manager
5.0分
商务出差
Great place to stay
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酒店回复: Hello Thaddeus,Thank you for your positive feedback! We're thrilled to hear you enjoyed your stay with us. Your experience is important, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back on your next visit when you can enjoy more of what we have to offer.
5.0分
商务出差
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For starters, the shower was fantastic! This is rare in a hotel, the water pressure was strong. The bed was very comfortable, the room clean.and peaceful. The hotel had lots of contractor's, we were on the first floor and never heard a thing from anyone coming or going.
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酒店回复: Hi 07804JGbilh, It's great to know that you enjoyed our fantastic shower with its strong water pressure—it's always a pleasure to provide our guests with a refreshing and rejuvenating experience. We're also delighted that you found your bed comfortable and your room clean and peaceful. Providing a tranquil environment where our guests can relax and unwind is important to us, and we're glad to hear that we met your expectations in this regard. We understand that having contractors in the hotel can sometimes raise concerns about noise, so we're pleased that you didn't experience any disturbances during your stay. Our team works hard to ensure that all guests enjoy a quiet and restful environment, regardless of any external factors. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future!
4.0分
情侣出游
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When we stayed here five years ago, there was a terrible moldy odor throughout. This stay was much more in line with the Quality Inn brand expectations. Appreciate the efforts to make this property one can stay at with confidence.
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酒店回复: Hello Jeffrey, We are pleased to hear that you noticed an improvement in your recent stay with us. We value your feedback and are committed to providing a comfortable experience for all our guests. We continuously strive to maintain the quality standards expected of our brand. Thank you for acknowledging our efforts to enhance your stay.
5.0分
家庭亲子
Very friendly and accommodating staff. Great breakfast options. Clean room.
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酒店回复: Hello It’s,We are delighted to hear that you enjoyed our friendly staff, breakfast options, and clean rooms. Your positive feedback motivates us to maintain our high standards. Thank you for sharing your experience with us.
5.0分
商务出差
Great value and employees
Very nice and professional employees.
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酒店回复: Hello Travis,Thank you for your kind words about our employees. We strive to provide a high level of professionalism and excellent service to all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Very nice room and clean only exceptions, tv did not work and a/c would not come on. I was only there a few hours, so i did not worry about it. Also had difficulty linking wifi to my laptop but like I said I was coming through on business so it was fine for what I needed it for
Cleaning crew thefts
Cleaning crew decided to clean our room after asking did we want it clean we said no we went down to our car to run to the store and i accidentally left my phone in my room went back and the room door was open and she was in there cleaning. I searched for my phone and had my son ping my phone and it was in the cleaning ladies pocket she said she thought we checked out after we told her we just checked in and didnt need the room cleaned i asked again for my phone as she had it in her pocket still she finally gave it to me but wanted to keep it ad it took her at least 10 minutes of her hiding it in her pocket. Made me feel very uncomfortable and if i could leave my stuff there.
5stat
Really enjoyed my safe , the room was clean and fresh beds were very comfortable, the staff was very polite
It was very nice and convenient only thing they may need to check the coffee more in case it runs out. But still great place
This a clean place to stay. The front desk representatives are courteous and kind. Hotel rooms are reasonable priced for the quality that you get. I have used the hotel off and on for 3 years while working locally. It has been consistently the same even after all these years and multiple stays. I will stay here again when back in town.
Great place to stay
For starters, the shower was fantastic! This is rare in a hotel, the water pressure was strong. The bed was very comfortable, the room clean.and peaceful. The hotel had lots of contractor's, we were on the first floor and never heard a thing from anyone coming or going.
When we stayed here five years ago, there was a terrible moldy odor throughout. This stay was much more in line with the Quality Inn brand expectations. Appreciate the efforts to make this property one can stay at with confidence.
Very friendly and accommodating staff. Great breakfast options. Clean room.
Great value and employees
Very nice and professional employees.