There was a dead cockroach in the bathroom, and a living bug of some variety which scurried away through a crack in the drywall before I was able to identify it in the same bathroom. Now I have oozing bites on my legs and am calling the county health department. AVOID AT ALL COSTS.
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酒店回复: Hello Valued Guest!Thank you for your comments. Our records indicate that you’ve filed a Guest Relations case with our dedicated team. We're glad to see you reached the appropriate department and will allow you to work directly with them toward a resolution. Should you have any further concerns, please let us know. Thank you again!Sincerely,DevineRediResponse SpecialistRed Roof Management
3.0分
其他
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The staff was very friendly upon checkin. The room was decent although there was paint peeling off in the bathroom. It was clean. What you get for the price you pay.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Richmond. It's wonderful to hear that you found our staff friendly at check-in and that the room met your expectations for cleanliness and value. We regret to hear about the peeling paint in the bathroom.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,AnnRed Roof ManagementRediResponse Specialist
2.0分
其他
The room was nice but it was dirty and I just needed a place to lay my head for the night but I should of complained but I didn't
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酒店回复: Dear Hotel Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Richmond, IN. We regret to learn of your experience regarding the condition of your room. We hope you will give us another opportunity to provide you with a better experience in the future.Our goal is to continue providing excellent experiences, and we'd appreciate the chance to show you our better service when you choose Red Roof for your upcoming travel needs.Sincerely,JohnRed Roof Management RediResponse Specialist
4.0分
商务出差
Good room, older hotel with usual wear and tear inside and out. Comes with a microwave and fridge, desk phone, cable TV, and free WIFI.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Richmond. We’re happy you found your room to your liking. We acknowledge your observation about the hotel's age and the associated wear and tear. We aim to provide a comfortable stay despite the building's age and are glad you appreciated the amenities.It is always rewarding to know when we are meeting our guests needs. Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
3.0分
其他
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Okay stay, clean room, but you get charged a $100 deposit that takes 24-48 to refund and I’m traveling on a very tight budget and was not expecting this. No other place in this price range required this deposit.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond. While I am glad you were satisfied with the cleanliness of the room, we do apologize that the situation regarding the deposit did not meet your expectations. Please accept our apologies for your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We appreciate your feedback and hope you might give us another chance to demonstrate our commitment to providing a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
2.0分
其他
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Staff was friendly, but the room had dead and living roaches in the bathroom and behind the chair in the sleeping area. We've stayed here a few times before and not noticed them. This time there were several seen in the bathroom and a few dead ones in the sleeping area.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback following your stay at the Red Roof Inn Richmond. We're pleased to know that you had a positive interaction with our staff. However, we're saddened to read that your stay was marred by the roaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you will give us the opportunity to better serve you in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
4.0分
其他
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My room was clean and well-maintained.
The outside of the building, and the surrounding areas around it, don’t do the Place justice. I think it’s costing you business.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond. I am pleased to hear you were happy with the cleanliness and maintenance of your room. I apologize that the exterior of the building and its surroundings did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
4.0分
商务出差
Room was clean, staff was nice, room had a bit of a smell but it wasn’t bad, easy to ignore.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Richmond. It is wonderful to hear you found the room clean and the staff to your liking. We are sorry to hear about the slight odor in your room.We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We hope to welcome you back to our hotel again soon.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
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AC could not read settings as display was not working. Either froze or sweated. 3 crawling bugs in the bathroom . NOT up to Red Roof standards. Old converted motel of some sort. Pictures are deceiving.
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酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Richmond. I was saddened to read that your stay fell short of your expectations due to the state of the air conditioning and the bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ErikaRed Roof Management RediResponse Specialist
房间很干净。我旁边住着一家带小孩的家庭，除了尖叫和敲墙之外，这次住宿还是很愉快的。我还没收到那100美元的押金，他们说电脑出了问题。
There was a dead cockroach in the bathroom, and a living bug of some variety which scurried away through a crack in the drywall before I was able to identify it in the same bathroom. Now I have oozing bites on my legs and am calling the county health department. AVOID AT ALL COSTS.
The staff was very friendly upon checkin. The room was decent although there was paint peeling off in the bathroom. It was clean. What you get for the price you pay.
The room was nice but it was dirty and I just needed a place to lay my head for the night but I should of complained but I didn't
Good room, older hotel with usual wear and tear inside and out. Comes with a microwave and fridge, desk phone, cable TV, and free WIFI.
Okay stay, clean room, but you get charged a $100 deposit that takes 24-48 to refund and I’m traveling on a very tight budget and was not expecting this. No other place in this price range required this deposit.
Staff was friendly, but the room had dead and living roaches in the bathroom and behind the chair in the sleeping area. We've stayed here a few times before and not noticed them. This time there were several seen in the bathroom and a few dead ones in the sleeping area.
My room was clean and well-maintained.
The outside of the building, and the surrounding areas around it, don’t do the Place justice. I think it’s costing you business.
Room was clean, staff was nice, room had a bit of a smell but it wasn’t bad, easy to ignore.
AC could not read settings as display was not working. Either froze or sweated. 3 crawling bugs in the bathroom . NOT up to Red Roof standards. Old converted motel of some sort. Pictures are deceiving.