酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Mansfield. I am pleased to read that your beds were comfy, the staff were great and all other kind remarks you highlighted. Nevertheless, I am saddened to read that your stay fell short due to the odor you reported, the faulty lights you stated and all other concerns you stated. As it pertains to the black spider you reported, please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist

酒店回复: Dear Esteemed Guest,We appreciate you taking the time to leave a review regarding your stay at Red Roof Inn Mansfield. It's wonderful to know that our staff went above and beyond to assist you. It's our pleasure to ensure that our guests feel comfortable and well-catered to. However, we apologize for the inconvenience caused by the absence of elevator. We hope to continue to deliver great experiences for you and we look forward to seeing you in the future, should your travels bring you back to our area. Thank you for choosing Red Roof!Sincerely,YnnaRed Roof ManagementRediResponse Specialist

酒店回复: Dear Erin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Mansfield. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with your stay. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Mansfield. I'm very sorry to hear about the concerns you encountered during your stay, especially about the condition of the carpet and the air quality on the patio. That is not the standard we aim to uphold. We also regret that the bed's comfort and the breakfast offerings did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is crucial to Red Roof, and we genuinely appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to provide a better experience on your next visit.Very truly yours,JMRed Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Mansfield. It's wonderful to hear you enjoyed your stay with us so much! We are delighted that you found the property clean and renovated, and that our staff's friendliness enhanced your experience. Your comfort is our priority, and we're thrilled you loved the bed and appreciated the smooth check-in and check-out process.Knowing you plan to return when you are back in town is the highest compliment we could receive. Thank you for choosing Red Roof. We will continue working hard to make your next stay memorable.Sincerely,ViktorRed Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Mansfield. I am truly sorry to hear about the issues you encountered during your stay, particularly the odor and the noise disturbance. This does not reflect our commitment to providing clean and comfortable accommodations.Your feedback is crucial, and we will address these issues with our staff immediately to ensure improvements are made. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Mansfield. We are truly delighted to hear how much you enjoyed your stay with us. It’s wonderful to know that you appreciated our team's friendliness and found our prices reasonable.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,ReyRed Roof ManagementRediResponse Specialist