酒店回复: Dear Paul,We are deeply sorry to hear about your experience and the conditions you encountered during your stay. What you described is completely unacceptable and far from the standards any guest should face. Safety, cleanliness, and respectful service are our top priorities, and it's clear we failed on all fronts during your visit. We take these concerns very seriously and will be sharing this feedback with upper management for immediate review and action. Please visit us again.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff to be kind and helpful. We understand your concerns, and we are constantly working on improving the safety and comfort of our guests. We hope you'll consider staying with us again in the future and that your next experience is more enjoyable.Sincerely, Hotel Manager
5.0分
商务出差
原文
翻译提供方：Google
我喜欢在酒店的住宿
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酒店回复: Dear Alexander,Thank you for sharing your kind feedback. We are pleased to know you enjoyed your stay and had a positive experience with us. Providing a comfortable and welcoming environment is always our goal, and it is wonderful to see that reflected in your feedback. We look forward to hosting you again and making your next visit just as enjoyable.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
工作人员待遇很好
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酒店回复: Dear Yusleydi,Thank you for your kind words. We’re pleased to hear that you received good treatment from our staff. Providing friendly and attentive service is something we take great pride in, and it’s always encouraging to know when our team makes a positive impression. We look forward to welcoming you back and providing another great experience on your next visit.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: Dear Alejandro,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Catherina,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
1.0分
商务出差
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Very, very dirty, everywhere, halls, entrances, and room, nothing working broken shower, no working tv, and burnt-out lights, and just a run-down building, can't believe it is a quality inn
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酒店回复: Dear Todd,We are concerned to hear about the overall condition you described, including cleanliness, maintenance issues, and the impression of the property. Your comments are important as they point to areas that need urgent attention. We will be reviewing these concerns with our team to ensure improvements are made. We truly value your input as it helps us focus on delivering a better guest experience.Sincerely, Hotel Manager
客服太糟糕了，Trip.com的客服竟然不相信我的投诉。房间里有烟味，空调/暖气坏了，床上有虫子和烧焦的痕迹。实在太差了，我根本住不下去，提前退房了。以后再也不会用Trip.com了，也会告诉我的亲朋好友都别用他们家。
卫生太差了
让我想想……老鼠、尿液、泳池有血迹，而且关门了。垃圾、爱争论的员工、破窗、破门、门闩被扯掉，我感觉自己就像在芝加哥市中心一样。有人让我买一台偷来的iPad，门都没有锁。我睡在我的UHaul拖车里。
这个地方很荒废，条件很差，房间里有难闻的气味，而且很旧，我一点也不喜欢，我不会再为这样的地方付钱了。
胆小者不怕
很多人心怀不轨。办公桌上坐着的都是些好人。
我喜欢在酒店的住宿
工作人员待遇很好
非常好
好的
Very, very dirty, everywhere, halls, entrances, and room, nothing working broken shower, no working tv, and burnt-out lights, and just a run-down building, can't believe it is a quality inn