Worms in breakfast cereal, dirty room, lamps not working, cabinets falling apart, failing to meet requests for rooms on first floor to avoid stairs. Hotel owner jelling at me for pointing out issues and reminded me I had booked a cheap hotel and NOT a Mariott hotel.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. Guest comfort and satisfaction are extremely important to us, and we take all concerns seriously.Regarding the breakfast cereal, we want to clarify that what you saw were raisins, not worms. we apologize for any misunderstanding.We also wish to assure you that our housekeeping team follows a strict cleaning checklist before every room is assigned. Your room was inspected prior to your arrival, but if anything felt unsatisfactory, we sincerely apologize. Guests are always welcome to request a room change within the first 30 minutes of check-in, and we did not receive any complaints or requests from you during that time. We would have been more than happy to assist you immediately.We are also sorry to hear about your concerns regarding the room condition and the interaction you described. This is not the experience we aim to provide. We will certainly review the situation with our team to ensure better communication and service in the future.Thank you again for your feedback. We hope you will consider giving us another opportunity to serve lodging need for you and your family.Regards,Prem p ChaudhriPresident & CEO
5.0分
家庭亲子
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The staff was very accommodating and friendly. They went the extra mile to give us a restful and pleasant stay. The room and public areas were spotless and freshly painted.
We have been staying in the Clayton Days Inn for over a decade. We could have chosen another hotel, but they have stood the test of time. Thank you
5.0分
家庭亲子
The elderly couple that checked us in were incredibly friendly, assisted me with early check in for a low price. The rooms were nice and clean
4.0分
其他
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Staff was nice and room was surprisingly good.
Only problem was that the TV picture wouldn't work unless I unplugged and replugged it in which required me taking the TV off of the wall.
1.0分
其他
The night hotel staff was extremely rude and he lied to us prior to check in sating the hot tub was in working order and it wasn’t even working
5.0分
其他
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The management and staff are very caring like a family. I left a simple silicone ring in my room. I called to tell them that it was special to me and that I wear it as a wedding ring. They had thrown it in the trash, which was understandable because it did not look precious. The staff was so kind. They went through all the trash to find that ring. They found it and called me. They went above and beyond for me.
5.0分
其他
Staff was helpful. We are a older couple and we ask for a room on the ground floor and they changed the room for us.
5.0分
其他
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I had a great stay at Days Inn and will definitely consider staying again when I’m traveling in the area. The room was top and had everything I could want (mini fridge, microwave, AC)!
服务很好，非常友好。房间条件很好。早餐需要多加注意，确保食物美味。
地理位置优越
Worms in breakfast cereal, dirty room, lamps not working, cabinets falling apart, failing to meet requests for rooms on first floor to avoid stairs. Hotel owner jelling at me for pointing out issues and reminded me I had booked a cheap hotel and NOT a Mariott hotel.
The staff was very accommodating and friendly. They went the extra mile to give us a restful and pleasant stay. The room and public areas were spotless and freshly painted.
We have been staying in the Clayton Days Inn for over a decade. We could have chosen another hotel, but they have stood the test of time. Thank you
The elderly couple that checked us in were incredibly friendly, assisted me with early check in for a low price. The rooms were nice and clean
Staff was nice and room was surprisingly good.
Only problem was that the TV picture wouldn't work unless I unplugged and replugged it in which required me taking the TV off of the wall.
The night hotel staff was extremely rude and he lied to us prior to check in sating the hot tub was in working order and it wasn’t even working
The management and staff are very caring like a family. I left a simple silicone ring in my room. I called to tell them that it was special to me and that I wear it as a wedding ring. They had thrown it in the trash, which was understandable because it did not look precious. The staff was so kind. They went through all the trash to find that ring. They found it and called me. They went above and beyond for me.
Staff was helpful. We are a older couple and we ask for a room on the ground floor and they changed the room for us.
I had a great stay at Days Inn and will definitely consider staying again when I’m traveling in the area. The room was top and had everything I could want (mini fridge, microwave, AC)!