Stay one night with the family, it’s decent. I do recommend checking in before you get there.
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酒店回复: Dear Esther,Thank you for sharing your feedback. We are glad to know that your family had a decent stay and appreciate your helpful tip about checking in ahead of arrival. It is wonderful to hear that your visit went smoothly overall. Your recommendation means a lot to us, and we look forward to welcoming you and your family again for another comfortable and pleasant stay.Sincerely, Hotel Manager
2.0分
其他
The staff wasnt the most friendly.
The hotel was old, so.it seemed, but it looked like they were trying to update it some. Wouldn't go back personally
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酒店回复: Dear Neva,Thank you for sharing your feedback. We appreciate your recognition of the efforts being made to update the property. Your comments about staff friendliness are important, and we will review them with our team to ensure a warmer and more welcoming experience for future guests. While we regret to hear you would not return, your input helps guide our improvements, and we hope you might consider giving us another opportunity once updates are complete.Sincerely, Hotel Manager
2.0分
其他
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Dallas Cowboy's Game Stay
Although the room was not dirty, it was very uncomfortable. The towels were tiny and we only got 2. No hands towels. Very small restroom with no vanity room. The air conditioner did not cool and was very loud.
Service was not great neither. No greet coming into the lobby. Which I found odd because there was hardly any people at the hotel. We probably saw 3 other people on our stay. We had it booked for our next stay this year, but decided to cancel.
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酒店回复: Dear Fabian,While we are glad the room met cleanliness expectations, we regret to hear that comfort, amenities, and service fell short during your stay. Your observations about the towels, restroom layout, air conditioning, and lack of warm welcome highlight important areas we must improve. Guest comfort and attentive service are priorities, and your feedback helps us address these concerns. We understand your decision to cancel and hope we may earn the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
2.0分
其他
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The first room I was placed had bedbugs that I didn't see until after my shower. I woke up with bites on me. The second room was a little neater but the bathroom smelled like a dead sewer. I could not wait to get a little shut eye and head home. The worse hotel experience i ever had visiting Texas.
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酒店回复: Dear LaWanda,We have taken note of your remark about the bed bugs issue during your stay which is very unusual. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. The issue will be perfectly resolved. You will have a pleasant stay next time. Looking forward to seeing you back. Sincerely, Hotel Manager
2.0分
家庭亲子
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Very small parking area, bath towels had stains on them, even found a small roach on one of the hand towels after taking a quick shower. The hallways smelled like smoke, breakfast was decent, but small setting area to eat. If you’re tall, it’s not the place for you, as the ceiling is only about 6 1/2 feet tall. Very out dated.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We appreciate that you mentioned enjoying our breakfast offerings. We regret the inconvenience caused by the towel and odor concerns, and your feedback has been shared with our housekeeping team for immediate attention. We also noted your comments about the parking and room layout and will review them with management to improve overall comfort for future guests.Sincerely, Hotel Manager
1.0分
其他
Our room smelled damp - one of the beds had damp sheets as well. The TV did not work and when we asked the front desk to look at it she never got back to us.
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酒店回复: Dear Guest,We are glad you chose to stay with us and regret the inconvenience caused by the dampness and television issue. Your comments have been noted and shared with our housekeeping and front desk teams to ensure these concerns are addressed promptly. We appreciate your input as it helps us improve and provide a better experience for future guests.Sincerely, Hotel Manager
4.0分
其他
The shower drain wouldn’t stay up and the tub was very slippery, but other than that, it was a good stay. Close to Globe Life Field.
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酒店回复: Dear Paula,Thank you for your feedback. We are glad to know you enjoyed a good stay and appreciated our convenient location near Globe Life Field. Your feedback regarding the shower drain and tub surface is very helpful and will be shared with our team for attention. We are pleased that overall your experience was positive, and your comments will help us improve further. We look forward to welcoming you back again for another comfortable and enjoyable visit.Sincerely, Hotel Manager
3.0分
家庭亲子
Parking was fine, our room was not cleaned during our stay, the surrounding guests were quiet.
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酒店回复: Dear Miguel,Thank you for sharing your feedback. We are glad to hear that you found the parking convenient and appreciated the quiet atmosphere during your stay. We are sorry to learn that your room was not serviced as expected. Your comments will be shared with our housekeeping team to ensure this is addressed. We appreciate your input as it helps us improve, and we look forward to providing you with a smoother and more comfortable experience on your next visit.Sincerely, Hotel Manager
4.0分
家庭亲子
Staff was very helpful and friendly, Hotel was clean and beds were extremely comfortable.
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酒店回复: Dear GuestThank you for your kind feedback. We are delighted to hear that our staff made a positive impression and that you found the hotel clean with comfortable beds. It is always our goal to provide a welcoming and relaxing stay. We look forward to having you with us again.SincerelyHotel Manager
入住手续办理得很顺利/入住流程很便捷。
Stay one night with the family, it’s decent. I do recommend checking in before you get there.
The staff wasnt the most friendly.
The hotel was old, so.it seemed, but it looked like they were trying to update it some. Wouldn't go back personally
Dallas Cowboy's Game Stay
Although the room was not dirty, it was very uncomfortable. The towels were tiny and we only got 2. No hands towels. Very small restroom with no vanity room. The air conditioner did not cool and was very loud.
Service was not great neither. No greet coming into the lobby. Which I found odd because there was hardly any people at the hotel. We probably saw 3 other people on our stay. We had it booked for our next stay this year, but decided to cancel.
The first room I was placed had bedbugs that I didn't see until after my shower. I woke up with bites on me. The second room was a little neater but the bathroom smelled like a dead sewer. I could not wait to get a little shut eye and head home. The worse hotel experience i ever had visiting Texas.
Very small parking area, bath towels had stains on them, even found a small roach on one of the hand towels after taking a quick shower. The hallways smelled like smoke, breakfast was decent, but small setting area to eat. If you’re tall, it’s not the place for you, as the ceiling is only about 6 1/2 feet tall. Very out dated.
Our room smelled damp - one of the beds had damp sheets as well. The TV did not work and when we asked the front desk to look at it she never got back to us.
The shower drain wouldn’t stay up and the tub was very slippery, but other than that, it was a good stay. Close to Globe Life Field.
Parking was fine, our room was not cleaned during our stay, the surrounding guests were quiet.
Staff was very helpful and friendly, Hotel was clean and beds were extremely comfortable.