酒店回复: Hi Nancy,We’re truly sorry to hear about your experience. This is not the standard we strive for, and our pest control team has been notified to take immediate action. Your feedback is important and helps us improve.Regards,Sam
5.0分
商务出差
原文
翻译提供方：Google
不
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酒店回复: We're delighted to hear that you had a positive experience and truly appreciate you taking the time to share your feedback. It means a lot to us and helps encourage our team to continue providing great service. We hope to welcome you back again soon!
1.0分
家庭亲子
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During our first night, the toilet in our room unexpectedly overflowed, and the following morning, we were relocated to a room that was dirty and unclean. We finally received a clean room only by 7 pm. Despite our efforts to get assistance, the manager never showed up, and we did not receive the promised refund. Overall, I cannot recommend this property; it was truly disappointing.
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酒店回复: Hi,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your stay with us. What you described is certainly not the standard of service we strive to provide, and we're truly sorry that we fell short in several areas.We regret the issues you encountered with the room transitions and the delay in receiving a clean, comfortable space. Additionally, we understand your disappointment regarding the lack of communication and the unfulfilled refund. Please know that your concerns have been shared with our management team for immediate review and follow-up.Your experience is not reflective of the service we aim to deliver, and we’re taking this feedback seriously to ensure improvements are made. If you're open to it, we would appreciate the opportunity to discuss this further and work toward a resolution. Please feel free to reach out to us directlyRegards,Sam
2.0分
商务出差
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Ok for only one Night.
The room wasn’t completely clean (the carpets were very dirty and there was a bad smell), there was no drinking water in the dispenser, and the gym equipment was all broken.
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酒店回复: Hi Denis,Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet expectations, particularly regarding the cleanliness of your room, the water dispenser, and the condition of the gym equipment.Please know that this is not the standard we aim to maintain, and we take your comments seriously. We’ve addressed these issues with our housekeeping and maintenance teams to ensure they are resolved promptly.Your comfort is very important to us, and we truly regret that we missed the mark during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Sincerely,Sam
5.0分
其他
Weekend Getaway
We liked the location of our room. It was quiet and close to the elevator.
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酒店回复: Hi john,Thank you for your kind words! We're glad to hear you enjoyed the quiet location of your room and the convenience of being close to the elevator. We hope to welcome you back for another comfortable stay soon!Regards,Sam
4.0分
其他
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It is good economy hotel to live. Very close to airport. Bed is comfortable. The room has basically everything you need although the carpet is a little old. The breakfast is in simple side. But it is good enough to fill your tummy.
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酒店回复: We’re pleased to hear you enjoyed the convenience, comfort, and overall value of your stay. It’s great that the location and room amenities met your needs, and we appreciate your honest feedback about the carpet and breakfast — it helps us improve. Looking forward to having you back!
5.0分
商务出差
I’d stay again!
Didn’t eat Breakfast there… The Room was pleasant for the Price. I’d stay there again!
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酒店回复: We're glad to hear you found the room pleasant and a good value. It’s great to know you’d choose to stay with us again — we’ll be happy to welcome you back anytime!
2.0分
情侣出游
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Friendly staff, but disappointing hotel. Breakfast selections were sparse the last hour with no attendant to refill any items. Although room was clean, at least one pillow smelled like cigarette smoke and the float in the toilet bowl wasn’t working. Smell of **** throughout the hotel. I guess you get what you pay for!
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酒店回复: Hi,Thank you for sharing your feedback. While we’re glad to hear that you found our staff friendly and your room clean, we're truly sorry to learn that other aspects of your stay did not meet your expectations.We apologize for the issues you experienced, particularly with the breakfast service, the condition of the pillow, and the maintenance concern in your bathroom. Your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed promptly.We also take reports of unwanted odors very seriously, and we are actively working to improve the overall environment throughout the property.Your feedback helps us improve, and we truly appreciate you bringing these issues to our attention. We hope you’ll consider giving us another chance in the future to provide you with a more enjoyable experience.Regards,Sam
没提供吃的。只有冷水泡茶，没橙汁，选择还少得可怜。健身房器械也坏了。入住手续办理得很痛苦。虽然是一分钱一分货，但这次体验还是让人失望。
恶劣行径，想从押金里扣钱。
糟糕，酒店里有很多蟑螂。
不
During our first night, the toilet in our room unexpectedly overflowed, and the following morning, we were relocated to a room that was dirty and unclean. We finally received a clean room only by 7 pm. Despite our efforts to get assistance, the manager never showed up, and we did not receive the promised refund. Overall, I cannot recommend this property; it was truly disappointing.
Ok for only one Night.
The room wasn’t completely clean (the carpets were very dirty and there was a bad smell), there was no drinking water in the dispenser, and the gym equipment was all broken.
Weekend Getaway
We liked the location of our room. It was quiet and close to the elevator.
It is good economy hotel to live. Very close to airport. Bed is comfortable. The room has basically everything you need although the carpet is a little old. The breakfast is in simple side. But it is good enough to fill your tummy.
I’d stay again!
Didn’t eat Breakfast there… The Room was pleasant for the Price. I’d stay there again!
Friendly staff, but disappointing hotel. Breakfast selections were sparse the last hour with no attendant to refill any items. Although room was clean, at least one pillow smelled like cigarette smoke and the float in the toilet bowl wasn’t working. Smell of **** throughout the hotel. I guess you get what you pay for!