酒店回复: Hi Nancy,We’re truly sorry to hear about your experience. This is not the standard we strive for, and our pest control team has been notified to take immediate action. Your feedback is important and helps us improve.Regards,Sam
5.0分
商务出差
原文
翻译提供方：Google
不
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酒店回复: We're delighted to hear that you had a positive experience and truly appreciate you taking the time to share your feedback. It means a lot to us and helps encourage our team to continue providing great service. We hope to welcome you back again soon!
2.0分
其他
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I stayed in this hotel for about 12 hours as i had a flight out early the next morning. The room itself was subpar. The towel and wash cloth were super thin. I found a webcob and spider in the shower. Upon going on the elevator there was a button for the "1st" floor that said only press once if the light is off. Upon pressing the button once the elevator made a loud thud that really scared me. Would not recommend staying in this hotel if you can help it.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize that your short stay did not meet expectations. The condition of your room, including the thin towels and the cobweb you found in the shower, is certainly not up to our standards, and we appreciate you bringing this to our attention. We are addressing this immediately with our housekeeping team.We’re also very sorry for the unsettling experience you had with the elevator. Safety and comfort are extremely important to us, and we have notified our maintenance team to inspect and service the elevator to ensure it is operating smoothly and safely.Your feedback is invaluable, and we regret that we were not able to provide the comfortable and stress-free stay you deserved. We hope you might consider giving us another opportunity in the future to offer a much better experience.Warm regards,Sam
3.0分
家庭亲子
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It was fine for an overnight quick stay. No functioning light when you turn on the switch when you enter the room and no functioning light by the mirror/sink area. Had to ask for breakfast and coffee in the morning when the breakfast was supposed to be open for another hour.
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酒店回复: Hi,Thank you for taking the time to share your feedback. We’re glad to hear your stay was suitable for a quick overnight visit, but we sincerely apologize for the issues you encountered. The lighting problems in your room and the inconvenience with breakfast and coffee not being available during posted hours are not reflective of the experience we aim to provide.Please know that we are addressing these concerns with our maintenance and breakfast teams to ensure this does not happen again. Your comments help us improve, and we appreciate you bringing them to our attention.We hope to have the opportunity to offer you a smoother, more enjoyable stay in the future.Warm regards,Sam
4.0分
其他
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Good for one night stay. Bed was comfortable. There was a lot of noise due to several large family groups. Even though theres plenty of parking, the spaces seemed really small. Very convenient to the interstate.
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酒店回复: Hi,Thank you for taking the time to share your feedback. We’re glad to hear you found the bed comfortable and our location convenient to the interstate. We apologize for the noise and parking concerns you experienced — we understand how that can impact a stay. Your comments help us identify areas for improvement, and we appreciate you bringing them to our attention. We hope to welcome you back for an even better experience in the future.Regards,Sam
2.0分
家庭亲子
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The elevator smelled like **** both at check in and check out. The AC unit had some sort of white powder on it…may have been dust but may have been something else. The rest of the room seemed clean. Checked in at 11:30 pm and out at 3:45 am for an early flight
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you encountered during your stay, particularly with the elevator odor and the condition of the AC unit. This is not the experience we want for our guests, and we truly apologize for the inconvenience.Your comments have been shared with our housekeeping and maintenance teams so we can investigate and address these concerns immediately. We’re glad to hear the rest of your room was clean, but we understand how these details affected your stay.We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a more comfortable and seamless experience in the future.Kind regards,Sam
1.0分
其他
Horrible! Room next to us was fist fighting and arguing for 3 hours front desk was notified 3 times and did NOTHING !!!!!
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酒店回复: Hi,We sincerely apologize for the disturbance you experienced during your stay. The comfort and safety of our guests are our top priorities, and we’re truly sorry that our response did not meet expectations in this situation. This matter has been addressed with our team to ensure that such incidents are handled promptly and appropriately in the future.We value your feedback and would appreciate the opportunity to make this right. Please contact us directly at so we can discuss this further.Thank you for bringing this to our attention.Warm regards,Sam
5.0分
其他
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Everything was clean. Our beds and pillows were comfortable and everything worked. The only complaint was the lack of yogurt and bananas when I went down for breakfast. But my husband went down for breakfast soon after and the yogurt was replenished.
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酒店回复: Dear Richard,Thank you for taking the time to share your feedback! We’re delighted to hear that you found everything clean and comfortable during your stay. We appreciate your note about the breakfast items. we’re glad to know they were quickly replenished for your husband. Your comments help us ensure we’re providing a consistently enjoyable experience for all our guests. We hope to welcome you back again soon
没提供吃的。只有冷水泡茶，没橙汁，选择还少得可怜。健身房器械也坏了。入住手续办理得很痛苦。虽然是一分钱一分货，但这次体验还是让人失望。
恶劣行径，想从押金里扣钱。
糟糕，酒店里有很多蟑螂。
不
I stayed in this hotel for about 12 hours as i had a flight out early the next morning. The room itself was subpar. The towel and wash cloth were super thin. I found a webcob and spider in the shower. Upon going on the elevator there was a button for the "1st" floor that said only press once if the light is off. Upon pressing the button once the elevator made a loud thud that really scared me. Would not recommend staying in this hotel if you can help it.
It was fine for an overnight quick stay. No functioning light when you turn on the switch when you enter the room and no functioning light by the mirror/sink area. Had to ask for breakfast and coffee in the morning when the breakfast was supposed to be open for another hour.
Good for one night stay. Bed was comfortable. There was a lot of noise due to several large family groups. Even though theres plenty of parking, the spaces seemed really small. Very convenient to the interstate.
The elevator smelled like **** both at check in and check out. The AC unit had some sort of white powder on it…may have been dust but may have been something else. The rest of the room seemed clean. Checked in at 11:30 pm and out at 3:45 am for an early flight
Horrible! Room next to us was fist fighting and arguing for 3 hours front desk was notified 3 times and did NOTHING !!!!!
Everything was clean. Our beds and pillows were comfortable and everything worked. The only complaint was the lack of yogurt and bananas when I went down for breakfast. But my husband went down for breakfast soon after and the yogurt was replenished.