I've stayed at many Wyndham locations and never not received communication. Booked via someone's laptop, expected a confirmation -as always-, didn't realize until days later that I had not received one and couldn't remember the hotel because I had browsed so many at the time. No confirmation email so assumed it didn't go through and booked elsewhere. The ONLY communication received was a survey *after* the non-stay. The GM's reply was that the confirmation page after booking is all I get. No emails. Apparently this location is owned by a franchisee, so issues are not managed by Wyndham, which I'm certain would've handled this better. I'm not sure if the GM response was policy set forth by the owner or if this is just poor leadership, but this is not customer service. I've always had a decent-to-great experience at Wyndham/Days inn locations, but this interaction left a sour taste. From a Biz Ops perspective, there's something to be said about a business that focuses only* on not losing money claiming whatever [lack of] action "is the best they can do under the circumstances", and makes no effort to: a) provide good service/create a positive experience that often results in reviews and referrals for more revenue, b) strive for repeat business be it at their location or within the chain, also financially beneficial. Then again, scrolling through reviews, although I'm out the cost of a night's stay, I lucked out not going seeing how apparently their property care is on par with their customer care.
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酒店回复: Dear Guest, We regret the frustration caused by the lack of communication and understand how this affected your experience. Your observations about confirmation processes and overall customer service are valuable and will help guide improvements. We appreciate your loyalty to Wyndham properties and hope future visits to any location provide the seamless, attentive, and positive experience you have come to expect. Sincerely, Hotel Manager
2.0分
其他
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La Cucaracha
As soon as we walked into the room, there were several roaches on the wall. The beds were hard as a rock and the pillows were crusty and musty smelling like 100 people have used them and they still hadn't been cleaned. Wash cloth turned yellow when it was wet.
1.0分
家庭亲子
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Horrible beyond words. We booked here for Derby. Not exactly cheap at over $200/night. Arrived to an area where the neighboring hotel looked abandoned. Gutted and per other reviews here, it's been that way a long while. Quite the creepy vibe. Arrived at the property, and zero cars in lot. Zero people in the lobby. Waited for a clerk, heard not a sound. Clerk finally came in, and then took an inordinate amount of time to find our reservation. He informed us we had booked a handicapped room. We certainly did not. Asked for another, and was told it was impossible due to Derby. Asked what was different about this room vs a regular but he couldn't tell us. Maybe very new on the job as I imagine turnover is frequent. We went to our room and OMG. Horrible beyond words. We were greeted with a series of carpet stains trailing into the room. Dirt? Perhaps animal excrement? Blood? Human excrement? No clue. But beyond shameful they'd even try to rent this space. We then spotted stains on the comforter, pillow cases, even the tub had an inexplicable red discoloration. Gross. We didnt unpack, just took out cells and laptops to find another location. As we did, we tried to avoid touching or sitting as the furniture and things felt gritty and looked rank. Of course, not helped by the only sunlight was from 1 small window looking out to the abandoned wreckage next door. Went back to the lobby to inform them we couldn't accept these accommodations. Got the "no refunds/Derby policy" line. Offered to pay for the first night, but was told no....they were keeing our money for all 4 nights. I wasn't going to get into it with a clerk. Asked for the manager, or the name of the owners, managenent company, etc. He pleaded to know nothing, he just worked the desk. I'm now working with the corporate office and will update you on that as it unfolds. In the meantime, if you are still reading this and considering rolling the dice on this location to save a little money vs the prices in Louisville, don't! Especially if you have wife and kids. It may exceed just being filthy, might be unhealthy. Debating calling the state for an inspection. I'm now writing this from a room in Louisville costing me 5x and every penny is worth it! I'd have spent 10x to escape that nightmare. PS tried to add photos, but it seems blocked. Will try again when I write an update. Stay tuned.
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酒店回复: Dear Guest, We deeply apologize for the unacceptable experience you had during your stay. Cleanliness, safety, and guest satisfaction are our top priorities, and we are investigating the issues you mentioned. Your feedback is extremely valuable, and we are taking immediate action to address these concerns. We truly regret that we failed to meet your expectations and appreciate your understanding. Sincerely, Hotel Manager
4.0分
其他
Nice hotel!
Good breakfast offered, very clean and spacious rooms, nothing within walking distance
1.0分
其他
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Started out ok and friendly but the guy at the front desk is a complete brick. He also does house keeping for the next hotel next door he is very rude in very nasty I wouldn't recommend staying here go nextdoor really great in nice people except that guy. I promise you,don't waste your money here hated this place in never went back in never will go back.
2.0分
商务出差
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Just slightly sketchy area. Would not take my wife and kids. Breakfast was coffee, packaged oats, bread/bagel, granola bar, apples. Has an abandoned hotel next door which looks terrible.
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酒店回复: Dear Guest, Thank you for your feedback regarding your recent stay. We understand your concerns about the area and appreciate your honesty about the breakfast options provided. We're committed to improving our facilities and services, and your insights will help us enhance the experience for all guests. If you have any further suggestions or concerns, please feel free to reach out to us directly. We hope you’ll consider giving us another chance in the future. Sincerely, Hotel Manager
经过长途旅行后，我们受到了热情的接待，却发现我们预订的 5 人两晚房间（两张大床和一张特大床）在我 7 月 13 日和 14 日入住时被别人占了。我刚到酒店并报上姓名时，他起初说我名下没有预订。当我拿出预订确认书时，他才承认我的房间被给了别人。他说那个人没有离开，而且住的时间比预期的要长，并告诉我们客房服务人员已经离开了，所以他们不能让他们离开。我说我可以自己换床单，我需要预订的房间。他们没有其他房间了。他建议我们去另一家酒店。他在隔壁的酒店给我们找到了一个房间，但房间稍微小一些，而且不是我预订的。我们别无选择，只能去那里，因为当时很晚了，我们很累，需要一个睡觉的地方。作为温德姆的会员，这是完全不能接受的。如果隔壁的酒店没有房间，我真不知道我们会怎么办。至于位置，它就在高速公路边上，旁边还有一栋废弃的建筑（看起来有点吓人）。
房间是双人订的，所以半夜的时候，有两个人闯进了我们的房间。此后，房间钥匙被停用了 3 次。然后，浴帘上有霉菌。窗户周围的窗帘没有关上，所以外面闪烁的路灯让我们彻夜难眠。厕所堵塞了，维修人员给了我们一个柱塞，让我们自己处理。 “早餐”只是一些小吃。只有苹果、格兰诺拉麦片、酸奶、加油站的一些糕点、咖啡和果汁。我们有一个 10 岁的孩子，他需要牛奶和比这更好的早餐。至少麦片什么的。而且没有迷你冰箱，所以我们不能从餐馆带回来任何剩菜。
糟糕的经历。提前订错房间了。没有多余的毯子或杯子。肮脏的房间和不乐于助人的工作人员。早餐乏善可陈。一切都已经过时了。水闻起来有氯气的味道。糟糕的。
我不会浪费钱住在这个地方 - 床上用品和地毯都破旧了，枕头很薄，房间看起来很旧而且没有吸引力 - 房价很高，位置很差 - 没有早餐选择
I've stayed at many Wyndham locations and never not received communication. Booked via someone's laptop, expected a confirmation -as always-, didn't realize until days later that I had not received one and couldn't remember the hotel because I had browsed so many at the time. No confirmation email so assumed it didn't go through and booked elsewhere. The ONLY communication received was a survey *after* the non-stay. The GM's reply was that the confirmation page after booking is all I get. No emails. Apparently this location is owned by a franchisee, so issues are not managed by Wyndham, which I'm certain would've handled this better. I'm not sure if the GM response was policy set forth by the owner or if this is just poor leadership, but this is not customer service. I've always had a decent-to-great experience at Wyndham/Days inn locations, but this interaction left a sour taste. From a Biz Ops perspective, there's something to be said about a business that focuses only* on not losing money claiming whatever [lack of] action "is the best they can do under the circumstances", and makes no effort to: a) provide good service/create a positive experience that often results in reviews and referrals for more revenue, b) strive for repeat business be it at their location or within the chain, also financially beneficial. Then again, scrolling through reviews, although I'm out the cost of a night's stay, I lucked out not going seeing how apparently their property care is on par with their customer care.
La Cucaracha
As soon as we walked into the room, there were several roaches on the wall. The beds were hard as a rock and the pillows were crusty and musty smelling like 100 people have used them and they still hadn't been cleaned. Wash cloth turned yellow when it was wet.
Horrible beyond words. We booked here for Derby. Not exactly cheap at over $200/night. Arrived to an area where the neighboring hotel looked abandoned. Gutted and per other reviews here, it's been that way a long while. Quite the creepy vibe. Arrived at the property, and zero cars in lot. Zero people in the lobby. Waited for a clerk, heard not a sound. Clerk finally came in, and then took an inordinate amount of time to find our reservation. He informed us we had booked a handicapped room. We certainly did not. Asked for another, and was told it was impossible due to Derby. Asked what was different about this room vs a regular but he couldn't tell us. Maybe very new on the job as I imagine turnover is frequent. We went to our room and OMG. Horrible beyond words. We were greeted with a series of carpet stains trailing into the room. Dirt? Perhaps animal excrement? Blood? Human excrement? No clue. But beyond shameful they'd even try to rent this space. We then spotted stains on the comforter, pillow cases, even the tub had an inexplicable red discoloration. Gross. We didnt unpack, just took out cells and laptops to find another location. As we did, we tried to avoid touching or sitting as the furniture and things felt gritty and looked rank. Of course, not helped by the only sunlight was from 1 small window looking out to the abandoned wreckage next door. Went back to the lobby to inform them we couldn't accept these accommodations. Got the "no refunds/Derby policy" line. Offered to pay for the first night, but was told no....they were keeing our money for all 4 nights. I wasn't going to get into it with a clerk. Asked for the manager, or the name of the owners, managenent company, etc. He pleaded to know nothing, he just worked the desk. I'm now working with the corporate office and will update you on that as it unfolds. In the meantime, if you are still reading this and considering rolling the dice on this location to save a little money vs the prices in Louisville, don't! Especially if you have wife and kids. It may exceed just being filthy, might be unhealthy. Debating calling the state for an inspection. I'm now writing this from a room in Louisville costing me 5x and every penny is worth it! I'd have spent 10x to escape that nightmare. PS tried to add photos, but it seems blocked. Will try again when I write an update. Stay tuned.
Nice hotel!
Good breakfast offered, very clean and spacious rooms, nothing within walking distance
Started out ok and friendly but the guy at the front desk is a complete brick. He also does house keeping for the next hotel next door he is very rude in very nasty I wouldn't recommend staying here go nextdoor really great in nice people except that guy. I promise you,don't waste your money here hated this place in never went back in never will go back.
Just slightly sketchy area. Would not take my wife and kids. Breakfast was coffee, packaged oats, bread/bagel, granola bar, apples. Has an abandoned hotel next door which looks terrible.