The property wasn’t bad as I thought. The top floor rooms needs upgrading but if you are lucky to get a room on the first floor it’s better. Traveling with small babies I had to get an updated room. As much as you tell Children to crawl on floor they still will. One person that stood out well two was Hope at the front desk she was polite understanding and was able to accommodate us when I asked to switch rooms. She was very compassionate and patient. Sheryl I think that was her name in the kitchen who helped with breakfast was also very nice and willing to
Help. All in all in a lil town or city like Tarboro this property is better than the rest in the area. Unless you want to travel to Rocky Mount.
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酒店回复: Hello Zakiya,Thank you for taking the time to share your experience. We're glad to hear that Hope and Sheryl made a positive impact on your stay with their exceptional service. Your feedback about the top floor rooms will be noted as we continue to enhance our property for all guests. We're pleased you found our hotel favorable compared to others in the area. We appreciate your insights and hope to welcome you and your family back in the future for another enjoyable stay.
3.0分
其他
I got bit by a bed bug! Also, breakfast was a joke - not even plates or bowls available.
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酒店回复: Hello Kellie,Thank you for sharing your feedback. We take reports of bed bugs seriously and encourage all guests to report such issues during their stay so we can investigate promptly. Regarding breakfast, your comments about the setup will be noted for improvement. We appreciate your input as it helps us enhance the experience for future guests.
1.0分
其他
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When we first checked in, the first room they gave us was nasty. When we turned the lights on, roaches were on the wall. We attempted to leave without being charged, we even took pictures and showed the front desk and all she did was move us to a cleaner room. 2nd room was better, still not the cleanest. Breakfast was average at best. Wouldn’t stay at this location again
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酒店回复: Hello David,Thank you for your feedback. It's disappointing to hear that your initial experience did not meet your expectations, and we appreciate you bringing these concerns to our attention. Your comments regarding room cleanliness and breakfast quality will be shared with the appropriate team members to ensure all guests enjoy a comfortable stay. We hope you will consider giving us another chance in the future, as we strive to continuously improve our services and guest experience.
4.0分
情侣出游
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Breakfast was minimal, would have been ok if they had real butter ☹️. Restrooms were out of order in the lobby. Good thing we didn’t have to go after breakfast!! Room was clean and comfortable. Definitely needs a new couch!
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酒店回复: Hello Jen,Thank you for sharing your feedback. We're glad to hear you found your room clean and comfortable. Your comments regarding the breakfast offerings and the restroom conditions will be taken into consideration for future improvements. We appreciate your insights on the couch as well; they help us in evaluating our guests' needs. We hope you consider staying with us again in the future for an even better experience.
4.0分
其他
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Front staff friendly. Check in was quick. Room was clean and comfortable. Shower drain ran slow, I advised front desk before leaving hotel for the day, it was fixed upon my return.
Breakfast was ok. I was leaving out quickly but I didn't see any eggs or meat. I only saw a waffle maker, variety of juices, fruits, cereals and breads.
Overall I would definitely stay again. Very clean, quiet and next to pizza hut and McDonald's along with other eateries.
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酒店回复: Hello Lisa,Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed the friendly service and found your room comfortable and clean. Your feedback regarding breakfast options is appreciated, and we always strive to enhance our offerings. We look forward to welcoming you back on your next visit, where you can enjoy more of what we have to offer in the area and experience another comfortable stay.
3.0分
其他
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Dated and needs a deep clean
The beds were comfortable, but the sheets had stains and there was dust along the baseboards, on the outlet covers, and in the corners of the bathroom. It wasn’t bad enough for me to change rooms, but I wouldn’t stay again. Breakfast was very limited.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We're glad to hear that you found the beds comfortable. However, we apologize for any inconveniences you experienced with cleanliness and breakfast options. Your comments are valuable and will be shared with the team as we continually strive to enhance our guest experience. We appreciate your insights and hope you will consider us again in the future.
2.0分
朋友出游
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Very welcoming and polite staff. But the rest was a disappointment. Meager breakfast. No blankets on the beds and had I to go fetch them from the front desk myself because they are short staffed. The halls and room need a serious up lift and they shouldn’t charge that much in Tarboro for a less than quality stay.
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酒店回复: Hello laura, Thank you for your feedback regarding your recent stay. We're glad to hear that you found our staff welcoming and polite. We appreciate your comments about the breakfast, room conditions, and service, as they will help us identify areas for improvement. Guest experiences are important to us, and your insights will be shared with the management team for consideration. We hope you will consider staying with us again in the future.
3.0分
其他
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My initial contact with the representative that answered the phone before I arrived to let the hotel know I would be a late arrival, she was awesome . Check in was lack luster but i was provided a few toiletries that Id forgot at home. Elevator had sticky liquid and food on the floor, the room smelled faintly of smoke, the mirror was severely streaked and cloudy, the sheets and "comforter" were super thin, the nightstand handle was also sticky, little specks of dirty on the wall and curtains, my top covered was stained. The rooms need a very deep clean and revamp.
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酒店回复: Hello Alexia, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our phone representative and will share your praise with our team. Your comments about the cleanliness and condition of the room have been noted and will be addressed with the appropriate departments for consideration in our ongoing efforts to enhance guest experiences. We hope you will give us another opportunity in the future to provide you with a stay that exceeds your expectations.
3.0分
商务出差
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Nothing terrible but very dated and not as clean as it could be. There were splatters of toothpaste on the bathroom mirror from previous guests which is telling, etc; but I didn't have high expectations for the property. Just needed a place to stay for one night.
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酒店回复: Hello Melanie Blake,Thank you for your feedback. We appreciate your insights regarding the cleanliness and maintenance of your room. Your comments help us identify areas for improvement, and we will ensure they are communicated to the appropriate team. We hope that the rest of your stay met your needs and that you had a safe journey.
5.0分
其他
I liked the quietness and excellent staff
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酒店回复: Hello Evangeline,Thank you for sharing your positive experience regarding the quiet atmosphere and excellent service from our staff. We appreciate your feedback and are glad to hear that these aspects made your stay enjoyable. Your comments will be shared with our team as they work hard to maintain a peaceful and welcoming environment for all guests. We hope to welcome you back in the future for another pleasant stay.
The property wasn’t bad as I thought. The top floor rooms needs upgrading but if you are lucky to get a room on the first floor it’s better. Traveling with small babies I had to get an updated room. As much as you tell Children to crawl on floor they still will. One person that stood out well two was Hope at the front desk she was polite understanding and was able to accommodate us when I asked to switch rooms. She was very compassionate and patient. Sheryl I think that was her name in the kitchen who helped with breakfast was also very nice and willing to
Help. All in all in a lil town or city like Tarboro this property is better than the rest in the area. Unless you want to travel to Rocky Mount.
I got bit by a bed bug! Also, breakfast was a joke - not even plates or bowls available.
When we first checked in, the first room they gave us was nasty. When we turned the lights on, roaches were on the wall. We attempted to leave without being charged, we even took pictures and showed the front desk and all she did was move us to a cleaner room. 2nd room was better, still not the cleanest. Breakfast was average at best. Wouldn’t stay at this location again
Breakfast was minimal, would have been ok if they had real butter ☹️. Restrooms were out of order in the lobby. Good thing we didn’t have to go after breakfast!! Room was clean and comfortable. Definitely needs a new couch!
Front staff friendly. Check in was quick. Room was clean and comfortable. Shower drain ran slow, I advised front desk before leaving hotel for the day, it was fixed upon my return.
Breakfast was ok. I was leaving out quickly but I didn't see any eggs or meat. I only saw a waffle maker, variety of juices, fruits, cereals and breads.
Overall I would definitely stay again. Very clean, quiet and next to pizza hut and McDonald's along with other eateries.
Dated and needs a deep clean
The beds were comfortable, but the sheets had stains and there was dust along the baseboards, on the outlet covers, and in the corners of the bathroom. It wasn’t bad enough for me to change rooms, but I wouldn’t stay again. Breakfast was very limited.
Very welcoming and polite staff. But the rest was a disappointment. Meager breakfast. No blankets on the beds and had I to go fetch them from the front desk myself because they are short staffed. The halls and room need a serious up lift and they shouldn’t charge that much in Tarboro for a less than quality stay.
My initial contact with the representative that answered the phone before I arrived to let the hotel know I would be a late arrival, she was awesome . Check in was lack luster but i was provided a few toiletries that Id forgot at home. Elevator had sticky liquid and food on the floor, the room smelled faintly of smoke, the mirror was severely streaked and cloudy, the sheets and "comforter" were super thin, the nightstand handle was also sticky, little specks of dirty on the wall and curtains, my top covered was stained. The rooms need a very deep clean and revamp.
Nothing terrible but very dated and not as clean as it could be. There were splatters of toothpaste on the bathroom mirror from previous guests which is telling, etc; but I didn't have high expectations for the property. Just needed a place to stay for one night.
I liked the quietness and excellent staff