This was pretty bad. The room was a disaster. Stuff all over the walls, whoever was fixing stuff was not someone who knew how to. It was very bad. Also booked a non-smoking room and was put into a smoking room which felt like sleeping in a pack of cigarettes.
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酒店回复: Hello Donald,Thank you for your feedback regarding your recent stay. We take all comments seriously and your experience will be shared with the appropriate departments to help us improve. We understand how important a comfortable environment is and will continue to work towards providing better accommodations for our guests. We appreciate you bringing this to our attention and hope you’ll consider us for a future stay to experience our improvements firsthand.
3.0分
朋友出游
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The property was fine and for a budget model it's about what you'd expect. My issue was with the reservation itself. The night before my check-in, I received a call from the front desk who stated they were overbooked and the room I requested wasn't available but they could give me a smoking room with a king bed (I had requested a non-smoking room with two queen beds). I mentioned how much of an inconvenience this would cause me and they said they'd call me back. 10 minutes later I received another call and they said they would have a room for me. Upon arrival, they said someone else had already checked-in under my name (simply a coincidence in names I guess) but they stated my room wasn't available, but they could give me a room with two full beds. I said this would be fine, but then there was a mixup with the deposit which she had charged someone else to my room and wanted to put my deposit on another room. I explained that this would not be acceptable as I don't know if the other party might trash their room and I didn't want to be responsible for it. Eventually she figured it out and gave me the key to the room but the whole check-in took around 20 minutes, after I had a long day and had food sitting in my car. I'm not sure why they overbooked in the first place or why there was such an issue with the check-in process, maybe the staff is new or needs additional training but I will certainly not be using this motel again.
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酒店回复: Hello Christopher, Thank you for sharing your experience. We understand that the reservation and check-in process can significantly impact your stay, and your feedback is invaluable. It’s unfortunate that you encountered these challenges upon arrival, which can be frustrating after a long day. Our team continuously works to improve our processes and training to enhance guest experiences. Your comments will be shared with the appropriate management. We appreciate your insights and wish you all the best in your future travels.
2.0分
家庭亲子
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First of all they put us in a smoking room when I booked a non smoking room with my small kids. Okay whatever. 2nd of all, the morning of check out, which is at 11, they were pounding on the door at 930 and I said just a minute and they continued to try and break into the room when we weren't all decent, again 2 small kids. Not sure if we'll be going back terrible service.
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酒店回复: Hello Nicole,Thank you for sharing your feedback. We understand how important a comfortable environment is, especially when traveling with family. Your concerns regarding the room assignment and the early check-out door knocks have been noted. We appreciate your perspective and will ensure that your experience is reviewed by our management team to improve our service for future guests. We wish you well on your travels and hope you find accommodations that better suit your family's needs.
5.0分
商务出差
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Budget business stay nothing special
Checkin staff was super nice. Room was ok for the price and area. It’s a bit outdated and run down. Bed was ok and bath/shower was fine. AC unit was not the best but manageable.
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酒店回复: Hello Joseph,Thank you for sharing your thoughts about your recent stay. We're glad to hear that our check-in staff made a positive impression on you. While we understand that some aspects of the room did not meet your expectations, your feedback is valuable as we continuously assess our accommodations. We appreciate your insights and hope to welcome you back in the future for an even better experience.
1.0分
其他
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The internet access was terrible, was fluctuating on & off all the time. When I complain when, they said it is all they can provide.
Also it was very noisy during the nights with people talking loud.
It was the worst place I ever stayed in my life.
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酒店回复: Hello PEDRO,Thank you for taking the time to share your feedback. We understand how important reliable internet access and a peaceful environment are for our guests. Your comments have been noted and will be shared with management to help us improve in these areas. We appreciate your insights and hope you find a hotel that better suits your needs in the future.
5.0分
商务出差
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Great value for the money!
Excellent value for the price and clean. A little outdated and parking in front of the room. I attended the Camaro Nationals which was a 20 mins drive to the Auto Mall.
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酒店回复: Hello Daniel,Thank you for sharing your feedback. We’re glad to hear you found our hotel to be an excellent value and appreciated the cleanliness. We strive to offer a comfortable experience, and we value your comments on the facilities. Your proximity to events like the Camaro Nationals is indeed a highlight for many guests. We hope to welcome you back on your next visit to the area.
2.0分
其他
Nothing the bed headboard was peeling dirty wet towel was left in the shower . Pillow case with stains. Room needs a complete renovation .
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酒店回复: Hello Guillermo,Thank you for your critique. We appreciate your comments regarding the condition of the room and the cleanliness during your stay. These insights are valuable for our ongoing efforts to improve our facilities and ensure a pleasant experience for all guests. We hope you consider staying with us again in the future, as we constantly strive to enhance our accommodations and service.
1.0分
其他
Place was not very nice. Bed was clean though and all I wanted to do was sleep.
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酒店回复: Hello Vickie,Thank you for your feedback. We're glad to hear that the bed met your expectations, but we regret to learn that other aspects of your stay did not align with your preferences. We appreciate your comments and will consider them for future improvements. Your experience is important to us, and we hope you find accommodations that fully meet your needs in the future.
2.0分
其他
No food options, everything is 25 minutes drive away or more. They have potato chips and candy for sale at front desk area. Literally No food
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酒店回复: Hello Edwin,Thank you for sharing your feedback regarding the food options during your stay. We understand that convenience is important, and we continuously evaluate our amenities to ensure a pleasant experience for our guests. Your comments will be forwarded to the appropriate team for consideration. We appreciate your input and hope to enhance our offerings in the future.
5.0分
家庭亲子
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The office is wonderful people the cleaning staff are wonderful people rooms are cleaned and I was never over charged and there is no hiden fee and it's been the best hotel I have ever been in I would say i give the hotel ten stars
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酒店回复: Hello Darlene,Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience and appreciated the dedication of our staff. It’s our aim to provide a clean and welcoming environment for all our guests, and it’s great to know we succeeded during your stay. We hope to welcome you back in the future for another exceptional visit that exceeds your expectations once again.
Stay away.
This was pretty bad. The room was a disaster. Stuff all over the walls, whoever was fixing stuff was not someone who knew how to. It was very bad. Also booked a non-smoking room and was put into a smoking room which felt like sleeping in a pack of cigarettes.
The property was fine and for a budget model it's about what you'd expect. My issue was with the reservation itself. The night before my check-in, I received a call from the front desk who stated they were overbooked and the room I requested wasn't available but they could give me a smoking room with a king bed (I had requested a non-smoking room with two queen beds). I mentioned how much of an inconvenience this would cause me and they said they'd call me back. 10 minutes later I received another call and they said they would have a room for me. Upon arrival, they said someone else had already checked-in under my name (simply a coincidence in names I guess) but they stated my room wasn't available, but they could give me a room with two full beds. I said this would be fine, but then there was a mixup with the deposit which she had charged someone else to my room and wanted to put my deposit on another room. I explained that this would not be acceptable as I don't know if the other party might trash their room and I didn't want to be responsible for it. Eventually she figured it out and gave me the key to the room but the whole check-in took around 20 minutes, after I had a long day and had food sitting in my car. I'm not sure why they overbooked in the first place or why there was such an issue with the check-in process, maybe the staff is new or needs additional training but I will certainly not be using this motel again.
First of all they put us in a smoking room when I booked a non smoking room with my small kids. Okay whatever. 2nd of all, the morning of check out, which is at 11, they were pounding on the door at 930 and I said just a minute and they continued to try and break into the room when we weren't all decent, again 2 small kids. Not sure if we'll be going back terrible service.
Budget business stay nothing special
Checkin staff was super nice. Room was ok for the price and area. It’s a bit outdated and run down. Bed was ok and bath/shower was fine. AC unit was not the best but manageable.
The internet access was terrible, was fluctuating on & off all the time. When I complain when, they said it is all they can provide.
Also it was very noisy during the nights with people talking loud.
It was the worst place I ever stayed in my life.
Great value for the money!
Excellent value for the price and clean. A little outdated and parking in front of the room. I attended the Camaro Nationals which was a 20 mins drive to the Auto Mall.
Nothing the bed headboard was peeling dirty wet towel was left in the shower . Pillow case with stains. Room needs a complete renovation .
Place was not very nice. Bed was clean though and all I wanted to do was sleep.
No food options, everything is 25 minutes drive away or more. They have potato chips and candy for sale at front desk area. Literally No food
The office is wonderful people the cleaning staff are wonderful people rooms are cleaned and I was never over charged and there is no hiden fee and it's been the best hotel I have ever been in I would say i give the hotel ten stars