酒店回复: Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found our property pleasant and appreciated the complimentary parking. However, we’re sorry to learn that the breakfast selection and housekeeping policy did not meet your expectations. Your comments are valuable, and we will review them with our management team to explore ways to improve the guest experience, including breakfast variety and clearer communication about our eco-friendly cleaning schedule.We also apologize for the odor issue you encountered and the delay in addressing your request. We truly appreciate your patience and suggestions, as they help us identify where we can do better.
1.0分
其他
原文
翻译提供方：Google
坏的
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酒店回复: Hello Vitality, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
4.0分
其他
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We picked this property over the BW in oswego. Because of the dinning options and walk ability to the adjacent ***** mall.
We were intown for a wedding at Northfolk farms. This hotel is dated, but quiet and in a great location. Our shower did back up a bit, and there isn't a fan for the bathroom. But the room was spacious, and it was nice to have windows that opened for fresh air.
We didn’t make it to breakfast (6am-9am), but there is a breakfast place walking distance that was good.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed our quiet location, spacious room, and fresh-air windows. We appreciate your comments regarding the shower and bathroom fan, which have been shared with our management team for review.We hope to welcome you back for another comfortable stay in the future.
1.0分
家庭亲子
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Pet charge is a joke, $200 for an 8lb and 12lb dogs for two nights. Pillows were rock hard and mattress wasn't much better. Carpeting in room was gross. Breakfast was basically stuff from vending machines. We actually left the night before checkout just to get out of there.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. Please accept our sincere apologies for the issues you encountered with room comfort, cleanliness, and the breakfast selection. We also regret that the pet policy was a disappointment — we understand how important it is for pet owners to feel comfortable and fairly accommodated.Your comments have been shared with our management team to review and address these concerns. We appreciate you bringing them to our attention, as guest feedback helps us make meaningful improvements.We hope you might consider giving us another opportunity in the future to provide a more comfortable and enjoyable stay.
3.0分
其他
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Pro: The room was clean and neat, AC worked as it should, check-in and check-out was quick and efficient. Elevator worked very nicely. Area was heavy with businesses, but clean and quiet. Towels and amenities were nice quality.
Con: Website describes 'full breakfast' and 'eggs and bacon'. The actual breakfast is several versions of cereal, muffins, waffles/pancakes, coffee. Fruit was only apples, no bananas or other. I'm diabetic and married to an absolute egg lover. We were forced to spend more money elsewhere, seems like a ripoff. Tea option was the cheapest crap you could buy, and not available in the room at all. Shower curtain was very short, needed to be wet to stay inside the tub.
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酒店回复: Thank you for sharing your detailed feedback. We’re glad to hear you found your room clean, AC working properly, and check-in/check-out efficient. We sincerely apologize that our breakfast offerings did not meet your expectations, and we appreciate your comments regarding dietary needs and beverage options. Your feedback has been shared with our team to help improve both our breakfast service and in-room amenities. We hope you’ll consider giving us another opportunity in the future for a more satisfying stay.
2.0分
家庭亲子
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While this place is beautiful and clean (for the most part), there were a few things that ruined it for me.
When taking a "clean" towel off the rack to shower, an empty, sample sized alcohol bottle fell out of the towel. When trying to use the pool, it looked like it had not been cleaned in a week. There was stuff floating all through the water and a fist sized hairball with the gel from inside a diaper mixed in.
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酒店回复: Hi Linda,Thank you for your feedback. We're glad to hear you found the property mostly clean and beautiful, but we're truly sorry for the issues you experienced with the towel and pool area. Your comfort and satisfaction matter to us, and this is certainly not the standard we aim to provide.The concerns you mentioned have been passed along to management for immediate review. If you’d like to discuss your stay further, we invite you to contact the hotel directly. We hope to have the chance to welcome you back for a better experience.
3.0分
情侣出游
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The staff at the front desk was friendly and informative and the room was clean. The bed was extremely hard and pillows were very lumpy. No grab bar for the shower/tub. Seems to be older. Breakfast was average. No hot foods except waffles. Stayed 3 nights and in general no housekeeping. Did get new towels the night before we left and garbage and clean.
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酒店回复: Hi Sidney,Thank you for sharing your detailed feedback. We're glad to hear you found the front desk staff friendly and informative, and that your room was clean upon arrival.We do regret that the bed and pillows were not as comfortable as expected, and we appreciate your comments regarding the shower safety and breakfast variety. Your feedback has been shared with management for review, including the note on limited housekeeping during your stay.Thank you again for staying with us. Should your travels bring you back to the area, we’d welcome the opportunity to provide you with a more comfortable experience.
1.0分
其他
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Terrible!
This hotel is awful! The hallways smell strongly of febreeze or something else to cover the smell. The room smelled of mildew and was very damp. We never could get it to cool off. There was mildew on the ceiling in the shower. The website says hot breakfast including waffles, eggs, sausage and more. There was not sausage or eggs or any other non-carb item. The pool closed early the night we were there and that was the only reason we booked this hotel. The workout room consisted of a treadmill and elliptical and that was it. Someone else I passed in the hallway asked if our room smelled because theirs smelled like smoke and had a smoke detector that had been tampered with. This hotel is one of the worst I have ever stayed in.
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酒店回复: We sincerely appreciate your feedback and are very sorry to hear about your recent experience. Guest comfort and satisfaction are extremely important to us, and we regret that your stay did not reflect the high standards we strive to maintain.We are actively reviewing your comments regarding room conditions, amenities, and breakfast offerings with our team so that improvements can be made. Please know that we take reports like this seriously and are committed to addressing them quickly.Thank you again for bringing these concerns to our attention. We hope you’ll consider giving us another opportunity in the future so we can provide you with a much more enjoyable stay.
4.0分
家庭亲子
very decent place. i was in the pool--that was awesome. will be back soon.
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酒店回复: Hi Kofi,Thank you for your kind words! We’re glad you enjoyed the pool and had a great stay. We’ll be happy to welcome you back again soon!
3.0分
其他
Staff was great. There was a young lady who was very friendly. But the room we got put in was terrible. They did move us to a upgrade which was exò
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酒店回复: Hi Joshua,Thank you for your feedback. We're glad our team—especially the friendly young lady—made a positive impression. We're sorry your first room didn’t meet expectations, but pleased we could offer you an upgrade.We hope to welcome you back again soon for an even better stay.
早餐种类非常有限。只有苹果、半脱脂牛奶、咖啡/茶和有机酸奶等新鲜食材。鸡蛋、奶酪或其他一些冷盘非常少见（单是这些就已经很不错了）。
入住超过一晚的客人，房间只在第四晚打扫。（给出的理由是环保原因，听起来有点荒谬）。酒店规格中没有提到这一点，但我觉得这很重要。
工作人员人手不足，而且他们没有满足我唯一的要求：房间里有一股很浓的氨水味，我要求他们解决。
总的来说，这里环境宜人，停车免费（这在美国每家酒店都很常见）。
坏的
We picked this property over the BW in oswego. Because of the dinning options and walk ability to the adjacent ***** mall.
We were intown for a wedding at Northfolk farms. This hotel is dated, but quiet and in a great location. Our shower did back up a bit, and there isn't a fan for the bathroom. But the room was spacious, and it was nice to have windows that opened for fresh air.
We didn’t make it to breakfast (6am-9am), but there is a breakfast place walking distance that was good.
Pet charge is a joke, $200 for an 8lb and 12lb dogs for two nights. Pillows were rock hard and mattress wasn't much better. Carpeting in room was gross. Breakfast was basically stuff from vending machines. We actually left the night before checkout just to get out of there.
Pro: The room was clean and neat, AC worked as it should, check-in and check-out was quick and efficient. Elevator worked very nicely. Area was heavy with businesses, but clean and quiet. Towels and amenities were nice quality.
Con: Website describes 'full breakfast' and 'eggs and bacon'. The actual breakfast is several versions of cereal, muffins, waffles/pancakes, coffee. Fruit was only apples, no bananas or other. I'm diabetic and married to an absolute egg lover. We were forced to spend more money elsewhere, seems like a ripoff. Tea option was the cheapest crap you could buy, and not available in the room at all. Shower curtain was very short, needed to be wet to stay inside the tub.
While this place is beautiful and clean (for the most part), there were a few things that ruined it for me.
When taking a "clean" towel off the rack to shower, an empty, sample sized alcohol bottle fell out of the towel. When trying to use the pool, it looked like it had not been cleaned in a week. There was stuff floating all through the water and a fist sized hairball with the gel from inside a diaper mixed in.
The staff at the front desk was friendly and informative and the room was clean. The bed was extremely hard and pillows were very lumpy. No grab bar for the shower/tub. Seems to be older. Breakfast was average. No hot foods except waffles. Stayed 3 nights and in general no housekeeping. Did get new towels the night before we left and garbage and clean.
Terrible!
This hotel is awful! The hallways smell strongly of febreeze or something else to cover the smell. The room smelled of mildew and was very damp. We never could get it to cool off. There was mildew on the ceiling in the shower. The website says hot breakfast including waffles, eggs, sausage and more. There was not sausage or eggs or any other non-carb item. The pool closed early the night we were there and that was the only reason we booked this hotel. The workout room consisted of a treadmill and elliptical and that was it. Someone else I passed in the hallway asked if our room smelled because theirs smelled like smoke and had a smoke detector that had been tampered with. This hotel is one of the worst I have ever stayed in.
very decent place. i was in the pool--that was awesome. will be back soon.
Staff was great. There was a young lady who was very friendly. But the room we got put in was terrible. They did move us to a upgrade which was exò