酒店回复: Dear Dominic, We’re very sorry your arrival experience was so frustrating, particularly regarding the room assignment and the additional charge. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We also regret the inconvenience caused by the room environment, which falls short of our standards. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. Additionally, we apologize for the disappointment regarding the breakfast offerings and service received from one of our associates. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
4.0分
情侣出游
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清洁得非常好，我喜欢房间里的地板......但我认为地毯把地板弄脏了。而且工作人员非常友好。
3.0分
商务出差
原文
翻译提供方：Google
这家酒店总体来说还不错。我唯一遇到的问题是，一位工作人员在电话里态度不太好。
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酒店回复: Dear Guest, Thank you for sharing your experience with us. We’re pleased to hear that your overall stay met your expectations. However, we sincerely apologize for your unprofessional interaction with one of our team members over the phone. We understand how crucial it is to feel respected, and we will address this matter with our team to prevent it from happening again. We hope to have the opportunity to welcome you back for an improved experience in the future. Your feedback is invaluable, and we look forward to hosting you again soon.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
非常棒的住宿！员工很友好……早餐有咖啡、松饼和水果棒……总之，非常愉快！
4.0分
其他
原文
翻译提供方：Google
我很喜欢这次住宿...
5.0分
其他
原文
翻译提供方：Google
惊奇！！
2.0分
其他
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The front desk closed down around 11pm and left a note to call 0 if assistance was needed… not response to our call. We were locked out of the front door for 1 hour until a guest was leaving.
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酒店回复: Dear Robin, Thank you for sharing your feedback regarding your recent experience. We understand how important it is to receive prompt assistance, and we apologize for any frustration upon arrival. Your comments will be shared with our team, as we always want to know ways to enhance our guest experience. We appreciate your patience and hope to have the opportunity to provide you with a more seamless and welcoming stay.Sincerely,Hotel Management
3.0分
其他
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What I liked about the property was the convenience—it worked for our needs during the stay. However, I would not consider staying here again due to several frustrating issues.
We booked for three nights, but the property felt very stingy with supplies. We had to request basic kitchen items like spoons and knives, plates, and even then, we were only given one saucer pan. We never figured out how to use the stove anyhow, and surprisingly, the front desk staff didn’t know how to either.
We were provided with just two rags and four towels, even though we booked the room for four people (only three ended up staying). When we asked for extra washcloths at the front desk, we were told we had to bring the used ones down to exchange them—but we didn’t even have enough to begin with. The woman we spoke to, who seemed to be the manager, was very inconsiderate and not helpful at all.
The only positive experience was with the lady who checked us in—she was very sweet and remained helpful throughout our stay. Honestly, she’s the only reason I’m giving this property 3 stars instead of 1.
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酒店回复: Dear DeAngela, Thank you for sharing your feedback with us. We’re glad to know our front desk associate made a positive impression and that the location suited your travel needs. However, we sincerely apologize for the inconvenience you encountered, particularly with the service and in-room provisions. Your experience does not reflect the level of comfort and hospitality we strive to deliver, and your comments have been shared with our team for review and improvement. We value your input and are committed to enhancing our guest experience. We hope you’ll consider giving us another chance in the future to offer a more comfortable and welcoming stay.Sincerely,Hotel Management
1.0分
商务出差
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I spent all night trying to fight off the STINCH in the room. The entire Hotel STANK!! I mean REEKED of B.O!! I sprayed disinfectant that I had with me, air freshener, I sprayed the bed, the curtains, I even sprayed bleach on the floor and the odor just would not let up!
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酒店回复: Dear Chanel, We are truly sorry to hear about the condition of your room and the oversights you experienced while with us. That is not the level of comfort or cleanliness we aim to provide, and we understand how frustrating and uncomfortable this must have been. Your feedback will be shared with our housekeeping and maintenance teams for corrective action and necessary improvements. We sincerely regret that your visit was impacted in this way, yet we appreciate you taking the time to let us know. Thank you for your patience. We hope you will consider giving us another chance in the future to provide a much more satisfying stay.Sincerely,Hotel Management
这个地方真的很不实用，厨房区域就在床旁边，所以说白了，它就是一个紧凑型的小公寓。
为了避免任何问题，我通过*******预订了房间。我到得很晚，晚上11点20分才到。接待员告诉我，我预订的特大床房已经没有了，她给了我一间带两张双人床的房间……这还不错，但她却要收费。我费了好大劲才换到一间不收费的房间。此外，房间虽然是无烟房，但烟味很重。房费包含早餐，接待员说……哦，对了，是午餐，她笑了。她说这不完全是午餐，桌子上放着燕麦棒和咖啡，有时有，有时没有。我非常失望。
清洁得非常好，我喜欢房间里的地板......但我认为地毯把地板弄脏了。而且工作人员非常友好。
这家酒店总体来说还不错。我唯一遇到的问题是，一位工作人员在电话里态度不太好。
非常棒的住宿！员工很友好……早餐有咖啡、松饼和水果棒……总之，非常愉快！
我很喜欢这次住宿...
惊奇！！
The front desk closed down around 11pm and left a note to call 0 if assistance was needed… not response to our call. We were locked out of the front door for 1 hour until a guest was leaving.
What I liked about the property was the convenience—it worked for our needs during the stay. However, I would not consider staying here again due to several frustrating issues.
We booked for three nights, but the property felt very stingy with supplies. We had to request basic kitchen items like spoons and knives, plates, and even then, we were only given one saucer pan. We never figured out how to use the stove anyhow, and surprisingly, the front desk staff didn’t know how to either.
We were provided with just two rags and four towels, even though we booked the room for four people (only three ended up staying). When we asked for extra washcloths at the front desk, we were told we had to bring the used ones down to exchange them—but we didn’t even have enough to begin with. The woman we spoke to, who seemed to be the manager, was very inconsiderate and not helpful at all.
The only positive experience was with the lady who checked us in—she was very sweet and remained helpful throughout our stay. Honestly, she’s the only reason I’m giving this property 3 stars instead of 1.
I spent all night trying to fight off the STINCH in the room. The entire Hotel STANK!! I mean REEKED of B.O!! I sprayed disinfectant that I had with me, air freshener, I sprayed the bed, the curtains, I even sprayed bleach on the floor and the odor just would not let up!