酒店回复: Dear Debbie,Thank you for taking the time to tell us about your experience at the Red Roof Inn South Bend - Mishawaka. I am truly sorry to hear about the distressing experience you had with the possibility of a malfunctioning air conditioning system during your stay. We take comments like this seriously and I’ll share your feedback with staff in order to investigate your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
原文
翻译提供方：Google
该地区的保险箱位置很差
看起来非常破败，非常不安全，而且
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn South Bend - Mishawaka. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
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Location was very good. Convenient to shopping and Notre Dame campus. Room was clean and nicely decorated. Towels were old. Rest room on first floor was out of order. Picnic table in back by parking area was covered in trash when we arrived. It did get cleaned up by the end of our stay. No tissues in the room. The only fruit at the breakfast bar were very green bananas.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn South Bend - Mishawaka. It's wonderful to know that you found our location ideal for shopping and visiting Notre Dame. We're also glad you appreciated the cleanliness and decoration of your room. We apologize for the condition of the towels, the restroom being out of service, the cleanliness of the picnic area upon your arrival, and the lack of tissues you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
4.0分
其他
In town for USC football vs Notre Dame. Close to university. Beds were comfortable. TV way too small in room. No coffee in lobby.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn South Bend - Mishawaka. We are pleased you found our location convenient for the USC vs. Notre Dame game and appreciated the comfortable beds. We regret that the television size and lack of lobby coffee detracted from your stay. Your comments are valuable as we evaluate room amenities and guest services.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, JannovemRed Roof ManagementRediResponse Specialist
4.0分
其他
Probably would not stay here again
Comfortable and clean room. The bed was only slightly comfortable but worth the price of the room
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn South Bend - Mishawaka. I'm delighted to hear you found your room comfortable and clean. I regret to hear the bed wasn’t perfectly to your liking, but I'm glad you felt it was still worth the price of the room. We are always striving to improve our guests' experience, and your feedback is valuable to us.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,JannovemRed Roof ManagementRediResponse Specialist
3.0分
其他
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Meh
Nothing fancy & not a lot of people. The beds are junk and spring filled. Breakfast, nothing special. Toll road noise was deafing, the hotel is very close. All night long you hear semi trucks pouding the pavement.
No auto doors to gain access to the building (FYI wheelchair users or likewise.)
2nd night, we arrived late 830p found parking spot - Front desk called on the room phone (hour after returning) "you need to move your car. That is not a parking spot." Oddly, a blue SUV was parked there in the morning, so we know it is a parking spot, very confused, my husband moves the car, two spot back to another handicapped spot. My husband has handicapped parking hang tag and can park handicap parking spot.) Come out in the morning, same blue SUV parked in the spot we were not allowed to park in. Awesome. Woke our kids up that were sleeping and we were in the process of going to sleep ourselves.
We turned off the TV, and the TV kept turning back on, so we unplugged it. The hair dryer there was not option to turn off and just unplugged the hair dryer too. Odd.
Again, if you are need a cheap place for the night or couple days, great. Clean, very low key, not a ton of perks. (Bring your own hair care items and body wash.)
The beds and breakfast were not the deal breaker on returning, cost is good and the location works for us; we are in the SB area 8x a year or better. BUT making a handicap car move so another person can take the spot, we are all set from returning.
3.0分
家庭亲子
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We stayed here last year and it definitely has declined. I do not know if there was a change in ownership or what. The water smelled coming out of the faucet. The beds were uncomfortable. The room smelled funny. I would if left but this was the second hotel we had been to due to the other one being in an unsafe area, I was to tired to try another. For $450.00 I would give it a 1.5/10. We will not be returning next year here for an Notre Dame game.
4.0分
其他
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This is a nice spot to stay overnight. The hotel rooms have been updated and are nice to stay in.
The common areas could use some work, but are still OK.
Breakfast was good as the manager made sure we got plenty of food.
Again, a nice place for an economical stay.
3.0分
商务出差
People arguing outside my window for a half hour. Cooking smell in the hallways both days. Breakfast was lacking, Terrible coffee, orange juice watered down.
5.0分
情侣出游
Room was clean, and the staff was friendly and helpful. The breakfast was tasty.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn South Bend - Mishawaka. We're delighted to hear you found the room clean and our staff friendly and helpful. It's also wonderful that you enjoyed the tasty breakfast. We always aim to provide a pleasant and comfortable experience for all our guests.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
糟糕的住宿体验
Wax 的空调坏了，整晚都嘎嘎作响，让我整晚都睡不着。早上我告诉他们，他们说是风声，那天晚上根本没刮风。我录了晚上不同时间的声音让他们听，结果发现空调根本没关，而且没有赔偿。早餐太难吃了，根本吃不下。鸡蛋味道不好，没有果汁，甚至连服务员都说没续杯，以后不会再住了。
该地区的保险箱位置很差
看起来非常破败，非常不安全，而且
Location was very good. Convenient to shopping and Notre Dame campus. Room was clean and nicely decorated. Towels were old. Rest room on first floor was out of order. Picnic table in back by parking area was covered in trash when we arrived. It did get cleaned up by the end of our stay. No tissues in the room. The only fruit at the breakfast bar were very green bananas.
In town for USC football vs Notre Dame. Close to university. Beds were comfortable. TV way too small in room. No coffee in lobby.
Probably would not stay here again
Comfortable and clean room. The bed was only slightly comfortable but worth the price of the room
Meh
Nothing fancy & not a lot of people. The beds are junk and spring filled. Breakfast, nothing special. Toll road noise was deafing, the hotel is very close. All night long you hear semi trucks pouding the pavement.
No auto doors to gain access to the building (FYI wheelchair users or likewise.)
2nd night, we arrived late 830p found parking spot - Front desk called on the room phone (hour after returning) "you need to move your car. That is not a parking spot." Oddly, a blue SUV was parked there in the morning, so we know it is a parking spot, very confused, my husband moves the car, two spot back to another handicapped spot. My husband has handicapped parking hang tag and can park handicap parking spot.) Come out in the morning, same blue SUV parked in the spot we were not allowed to park in. Awesome. Woke our kids up that were sleeping and we were in the process of going to sleep ourselves.
We turned off the TV, and the TV kept turning back on, so we unplugged it. The hair dryer there was not option to turn off and just unplugged the hair dryer too. Odd.
Again, if you are need a cheap place for the night or couple days, great. Clean, very low key, not a ton of perks. (Bring your own hair care items and body wash.)
The beds and breakfast were not the deal breaker on returning, cost is good and the location works for us; we are in the SB area 8x a year or better. BUT making a handicap car move so another person can take the spot, we are all set from returning.
We stayed here last year and it definitely has declined. I do not know if there was a change in ownership or what. The water smelled coming out of the faucet. The beds were uncomfortable. The room smelled funny. I would if left but this was the second hotel we had been to due to the other one being in an unsafe area, I was to tired to try another. For $450.00 I would give it a 1.5/10. We will not be returning next year here for an Notre Dame game.
This is a nice spot to stay overnight. The hotel rooms have been updated and are nice to stay in.
The common areas could use some work, but are still OK.
Breakfast was good as the manager made sure we got plenty of food.
Again, a nice place for an economical stay.
People arguing outside my window for a half hour. Cooking smell in the hallways both days. Breakfast was lacking, Terrible coffee, orange juice watered down.
Room was clean, and the staff was friendly and helpful. The breakfast was tasty.