Ive stayed here before. Rooms are always very vlean, staff is over the top polite. I like the convenience of location for getting to my endeavors. Ill stay again im sure!
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酒店回复: Thank you very much for your feedback. We truly appreciate your support. It’s wonderful to hear that you had an excellent experience with us. Our entire team works diligently and together to provide exceptional service and a comfortable stay, and your feedback means a great deal to all of us. We sincerely appreciate your support as it inspires our team to continue striving for excellence. We look forward to welcoming you back soon and making your next stay just as enjoyable. Thank you again for choosing us, and safe travels!
3.0分
其他
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The room was decently clean and no issues. But the bathroom was a little grimmy and the shower curtain smelled of mold. But for a cheao motel i'd say it was pretty good for what you pay for
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Please note that there was no unusual odor in the room during inspection, and we also understand that perception of smell can vary from person to person. We hope for an opportunity to properly host you in the future.
4.0分
家庭亲子
The rooms are just as nice as their competitors… great place to sleep after a long day at the beach …
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酒店回复: Thank you very much for your feedback. We truly appreciate your support. It’s wonderful to hear that you had an excellent experience with us. Our entire team works diligently and together to provide exceptional service and a comfortable stay, and your feedback means a great deal to all of us. We sincerely appreciate your support as it inspires our team to continue striving for excellence. We look forward to welcoming you back soon and making your next stay just as enjoyable. Thank you again for choosing us, and safe travels!
3.0分
其他
The bed is very firm. The price was inexpensive and room was cleaned and slightly updated.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Please note that there was no unusual odor in the room during inspection, and we also understand that perception of smell can vary from person to person. We hope for an opportunity to properly host you in the future.
5.0分
其他
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Older property, rooms were very clean and look to be updated, and sink area. Bathroom area, tub is very dated and needs an update, but was clean. Overall, we were very satisfied and not disappointed with price.
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酒店回复: Thank you very much for your feedback. We truly appreciate your support. It’s wonderful to hear that you had an excellent experience with us. Our entire team works diligently and together to provide exceptional service and a comfortable stay, and your feedback means a great deal to all of us. We sincerely appreciate your support as it inspires our team to continue striving for excellence. We look forward to welcoming you back soon and making your next stay just as enjoyable. Thank you again for choosing us, and safe travels!
3.0分
商务出差
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Okay for a night
I chose this motel as a last minute option on a work trip. It’s located by many restaurants and is affordable. The room was clean and very basic. Since the motel is on the main road, it’s very loud all night long. The bed was terrible. The mattress needs to be changed since it was worn out with little support. I didn’t get much sleep during my stay.
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酒店回复: Thank you for sharing your experience with us. We’re glad you found our location convenient and the room clean and affordable. We’re sorry to hear about the noise and the mattress not meeting your expectations. Your comfort is very important to us, and we’ll review the condition of the bedding to make improvements.We appreciate your feedback and hope to have the opportunity to provide you with a more restful stay in the future.
5.0分
其他
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Good place to stay
This is the third time in the past three years. Service is great, the remodeling looks nice. It is my go to place to stay in Grand Haven. Bed in this room was a little too soft. I like a firmer mattress.
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酒店回复: Dear Holly,It is truly an honor to welcome you back for the third time in three years, and we are deeply grateful for your kind words. Knowing that you continue to choose us as your place to stay in Grand Haven is the greatest compliment we could receive.We are delighted to hear that you enjoyed our service and the results of our recent remodeling. Our staff takes great pride in working hard each day to make every guest feel cared for, and your recognition of their efforts is sincerely appreciated.We are also truly thankful for your continued support and loyalty. Guests like you encourage us to keep improving so we can provide even better experiences in the future. We also value your feedback regarding the mattress, as we know comfort is a personal preference, and we will keep this in mind as we move forward.Once again, thank you for your trust and support. It is always our pleasure to host you, and we look forward to welcoming you back for another comfortable and memorable stay.
1.0分
其他
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One room was OK, the bathroom needed work. The second room had a strong smell of smoke, the mattress on one bed was sunken in in the middle and got a bug bite in the other. Overall the second room was horrible.
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酒店回复: We take all guest feedback seriously; however, your comments do not reflect the true condition of our rooms or the experience of most guests. The specific room you mentioned is rented frequently, and we consistently receive positive feedback for its cleanliness and comfort. All furniture, carpets, beds, and fixtures are new, and our property follows strict cleaning protocols with professional pest-control services—there has never been any verified report of bugs in this room.At check-in, you requested rooms next to each other. We showed you the available rooms, including the one in question, and you personally approved and selected them. Smell perception can vary from person to person, but no other guest has reported such an issue. We stand by the quality and standards of our property. We hope you will visit us again so we can provide you with a better experience.
4.0分
其他
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Not too bad for the price. The hair dryer didnt work, but the rest of the room felt clean. Yes, it's an older hotel, but it has a great location and did the job just fine.
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酒店回复: Thank you for sharing your positive feedback. We’re glad to hear that you found your room clean and comfortable and that our location suited your needs. We apologize for the hair dryer not working during your stay and will make sure it is promptly checked and replaced so future guests do not encounter the same issue.We appreciate your understanding regarding the age of the hotel and are happy that it still met your expectations. Your comments are valuable to us as we continue to maintain and improve our services. Your support truly means a lot to us, and we are grateful you chose to stay with us. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.
5.0分
其他
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Check in was very efficient. Room is clean. Quiet. Convenient to what I needed. Could use some updating but good for my needs. Oh, would have liked a coffee maker but I'm only here one night!
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酒店回复: Thank you very much for taking the time to share your feedback and for your kind support. We are pleased to hear that your check-in process was efficient and that you found your room clean, quiet, and conveniently located for your needs.We also appreciate your thoughtful comments regarding updates and the coffee maker. Please kindly note that we offer complimentary coffee available at the office throughout the day for all our guests to enjoy.Your feedback is truly valuable to us as we continuously strive to enhance our guests’ experience. Our entire team works hard to ensure every stay is comfortable and enjoyable, and your words mean a lot to us.We sincerely hope to have the pleasure of welcoming you back for an extended stay in the near future.Thank you again for choosing Rodeway Inn.
Ive stayed here before. Rooms are always very vlean, staff is over the top polite. I like the convenience of location for getting to my endeavors. Ill stay again im sure!
The room was decently clean and no issues. But the bathroom was a little grimmy and the shower curtain smelled of mold. But for a cheao motel i'd say it was pretty good for what you pay for
The rooms are just as nice as their competitors… great place to sleep after a long day at the beach …
The bed is very firm. The price was inexpensive and room was cleaned and slightly updated.
Older property, rooms were very clean and look to be updated, and sink area. Bathroom area, tub is very dated and needs an update, but was clean. Overall, we were very satisfied and not disappointed with price.
Okay for a night
I chose this motel as a last minute option on a work trip. It’s located by many restaurants and is affordable. The room was clean and very basic. Since the motel is on the main road, it’s very loud all night long. The bed was terrible. The mattress needs to be changed since it was worn out with little support. I didn’t get much sleep during my stay.
Good place to stay
This is the third time in the past three years. Service is great, the remodeling looks nice. It is my go to place to stay in Grand Haven. Bed in this room was a little too soft. I like a firmer mattress.
One room was OK, the bathroom needed work. The second room had a strong smell of smoke, the mattress on one bed was sunken in in the middle and got a bug bite in the other. Overall the second room was horrible.
Not too bad for the price. The hair dryer didnt work, but the rest of the room felt clean. Yes, it's an older hotel, but it has a great location and did the job just fine.
Check in was very efficient. Room is clean. Quiet. Convenient to what I needed. Could use some updating but good for my needs. Oh, would have liked a coffee maker but I'm only here one night!