The room was basic and okay for the night. We wanted to get up, eat and go. The breakfast room opened at 6am. It opened on time, but the breakfast items were not ready for consumption. Other than that, the place was okay. Halls were not in good shape, they had leaking sprinkler with buckets to collect the water,
1.0分
家庭亲子
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Room smelled like cigarette smoke even though it was a non-smoking room. Bathroom sink was about to fall off the wall and bathroom stunk. Mold in the air vents.
3.0分
其他
Staff was great, and the breakfast was well stocked. The hotel is just getting old and needs some deep cleaning and updated maintenance
2.0分
情侣出游
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Checked in later at night, assigned to room with beds not made, no towels. Resigned that room was better, heat had no control was over 80 all night, shower had pink soap scum
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酒店回复: Hello KIm. We’re very sorry to hear about the issues you encountered during your stay. This is certainly not the experience we want our guests to have. Your comments about the room readiness, temperature control, and bathroom cleanliness have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide you with a much-improved stay.
5.0分
情侣出游
close to two options for dining; access to the Intersate was so easy !, and refuelling was even easier. We will stay again
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酒店回复: Dear Norm, Thank you for your wonderful feedback! We’re glad you enjoyed our convenient location and nearby dining options. It’s great to hear that easy highway and fuel access made your stay even better. We look forward to welcoming you back again soon!
2.0分
家庭亲子
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It looked a bit sketchy and the exit from highway and entry to this hotel is very tight turn, the hotel is old, ok for a tired traveller to night sleep but nothing more than basic
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酒店回复: Thank you for sharing your feedback. We’re glad to know our hotel provided a convenient rest stop for your travels. We understand that our property is older, and we’re continuously making improvements to enhance comfort and accessibility for our guests. We appreciate your comments and hope to welcome you back for a better experience next time.
4.0分
其他
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Clean and comfortable. A little run down. Carpet could use replacing. Light bulb out in bathroom. Breakfast had some hot options and stayed stocked. Morning staff was excellent and very friendly. Check in the night before wasn't as good. No one was at desk and rang bell multiple times. After about 10 minutes he showed up. Overall a good stay for the price.
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酒店回复: Thank you for taking the time to share your experience. We’re pleased to hear you found your room clean and comfortable, and that our morning team made a great impression. We also appreciate your feedback regarding the carpet, lighting, and check-in experience — these details help us improve.We’re addressing the maintenance items you mentioned and reinforcing our front desk coverage to ensure smoother service at all hours. We’re glad you enjoyed breakfast and found value in your stay, and we hope to welcome you back again soon.
5.0分
其他
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The Fairmont Quality Inn has become a welcome sight en route to our annual family visit to Kentucky from Connecticut. Unbeatable rates, clean and comfortable accommodations, and a delightful breakfast in the morning.
2.0分
其他
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Disappointed
This QUALITY INN was always a pleasure to stay at in the past.
The room I occupied smelled musty. The toilet would not flush. The bathtub drain was held open by a small empty shampoo bottle.
One of the wash cloths was unusable. It had some kind of hardened substance on it. It may had been washed but should have been thrown away.
The mattress cover had a substance on the side and had mold growing on it.
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酒店回复: Hello John, Thank you for sharing your feedback and for being a returning guest. We’re very sorry to hear about the issues you experienced during this stay, as this is not the level of cleanliness or comfort we strive to provide. Your comments about the room condition and housekeeping concerns have been shared with our team for immediate review and correction. We truly appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide you with the quality experience you’ve come to expect from us in the past.
5.0分
商务出差
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Great value-relatively clean-Maid service amazing
Basically, I was very pleased with my stay. Safe surroundings, comfortable bed, and the TV worked .
The only suggestion I have is that they bring in a carpet cleaning company. The dirty carpet was a real turn off. The free popcorn at night was a real treat, and the maid service was impressive !
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酒店回复: Thank you for your kind words! We’re delighted to hear you enjoyed your stay and appreciated our housekeeping service, comfortable rooms, and little touches like the evening popcorn. We also appreciate your suggestion about the carpet cleaning — we’ll be sure to address that with our team. We’re glad you felt safe and comfortable, and we look forward to welcoming you back again soon!
The room was basic and okay for the night. We wanted to get up, eat and go. The breakfast room opened at 6am. It opened on time, but the breakfast items were not ready for consumption. Other than that, the place was okay. Halls were not in good shape, they had leaking sprinkler with buckets to collect the water,
Room smelled like cigarette smoke even though it was a non-smoking room. Bathroom sink was about to fall off the wall and bathroom stunk. Mold in the air vents.
Staff was great, and the breakfast was well stocked. The hotel is just getting old and needs some deep cleaning and updated maintenance
Checked in later at night, assigned to room with beds not made, no towels. Resigned that room was better, heat had no control was over 80 all night, shower had pink soap scum
close to two options for dining; access to the Intersate was so easy !, and refuelling was even easier. We will stay again
It looked a bit sketchy and the exit from highway and entry to this hotel is very tight turn, the hotel is old, ok for a tired traveller to night sleep but nothing more than basic
Clean and comfortable. A little run down. Carpet could use replacing. Light bulb out in bathroom. Breakfast had some hot options and stayed stocked. Morning staff was excellent and very friendly. Check in the night before wasn't as good. No one was at desk and rang bell multiple times. After about 10 minutes he showed up. Overall a good stay for the price.
The Fairmont Quality Inn has become a welcome sight en route to our annual family visit to Kentucky from Connecticut. Unbeatable rates, clean and comfortable accommodations, and a delightful breakfast in the morning.
Disappointed
This QUALITY INN was always a pleasure to stay at in the past.
The room I occupied smelled musty. The toilet would not flush. The bathtub drain was held open by a small empty shampoo bottle.
One of the wash cloths was unusable. It had some kind of hardened substance on it. It may had been washed but should have been thrown away.
The mattress cover had a substance on the side and had mold growing on it.
Great value-relatively clean-Maid service amazing
Basically, I was very pleased with my stay. Safe surroundings, comfortable bed, and the TV worked .
The only suggestion I have is that they bring in a carpet cleaning company. The dirty carpet was a real turn off. The free popcorn at night was a real treat, and the maid service was impressive !