The Fairmont Quality Inn has become a welcome sight en route to our annual family visit to Kentucky from Connecticut. Unbeatable rates, clean and comfortable accommodations, and a delightful breakfast in the morning.
2.0分
其他
展开
Disappointed
This QUALITY INN was always a pleasure to stay at in the past.
The room I occupied smelled musty. The toilet would not flush. The bathtub drain was held open by a small empty shampoo bottle.
One of the wash cloths was unusable. It had some kind of hardened substance on it. It may had been washed but should have been thrown away.
The mattress cover had a substance on the side and had mold growing on it.
展开
酒店回复: Hello John, Thank you for sharing your feedback and for being a returning guest. We’re very sorry to hear about the issues you experienced during this stay, as this is not the level of cleanliness or comfort we strive to provide. Your comments about the room condition and housekeeping concerns have been shared with our team for immediate review and correction. We truly appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide you with the quality experience you’ve come to expect from us in the past.
5.0分
商务出差
展开
Great value-relatively clean-Maid service amazing
Basically, I was very pleased with my stay. Safe surroundings, comfortable bed, and the TV worked .
The only suggestion I have is that they bring in a carpet cleaning company. The dirty carpet was a real turn off. The free popcorn at night was a real treat, and the maid service was impressive !
展开
酒店回复: Thank you for your kind words! We’re delighted to hear you enjoyed your stay and appreciated our housekeeping service, comfortable rooms, and little touches like the evening popcorn. We also appreciate your suggestion about the carpet cleaning — we’ll be sure to address that with our team. We’re glad you felt safe and comfortable, and we look forward to welcoming you back again soon!
1.0分
其他
Filthy
I didn’t even check in. I asked to see the room before check in and it looked like a crime scene.
4.0分
家庭亲子
The inside had a pervasive musty smell. The back stairway and landing are very dirty. The price was right!
3.0分
商务出差
展开
The staff was awesome, breakfast was great, bed/linens were as expected or better, the hotel was quiet, and housekeeping was great about providing fresh towels. The hotel smelled odd to the point that it lingered on my clothes and luggage. Room 209 reeked of sewer gas on my last stay, and the windows were locked shut. The left side stairwell reeks of garbage as well. Overall, the hotel requires some updating & repair, which is actively being done. Otherwise, my stay was pretty good.
2.0分
商务出差
展开
They ran my credit card multiple times with the wrong expiration date causing it to decline. I was on the phone with the credit card company, they could see the error code. I finally used another card. Then they sent me to a room with no beds. Literally, the beds were totally off the frames and stripped and on the wall. The room itself was clean and well air conditioned but the common areas were very warm. It was cheap, but I don't think I will be back.
2.0分
其他
展开
The room was not clean. It smelled awful. The air conditioner did not work. The shower did not drain. We killed several bugs crawling on the floor. The bathroom door had been chewed up and scratched up by an animal and the door did not close.
4.0分
商务出差
展开
Nice hotel and giving it up.
The front desk people I find are always so friendly. I stay here every time I I’m in WV. Seems like the new owners are working on upgrading this hotel. I find it safe, clean and overall an easy access to everywhere I need to be. I find it safe, well lite and overall I would recommend this hotel.
5.0分
其他
Good
There was a couple of cobwebs and the complementary conditioner was empty.
The Fairmont Quality Inn has become a welcome sight en route to our annual family visit to Kentucky from Connecticut. Unbeatable rates, clean and comfortable accommodations, and a delightful breakfast in the morning.
Disappointed
This QUALITY INN was always a pleasure to stay at in the past.
The room I occupied smelled musty. The toilet would not flush. The bathtub drain was held open by a small empty shampoo bottle.
One of the wash cloths was unusable. It had some kind of hardened substance on it. It may had been washed but should have been thrown away.
The mattress cover had a substance on the side and had mold growing on it.
Great value-relatively clean-Maid service amazing
Basically, I was very pleased with my stay. Safe surroundings, comfortable bed, and the TV worked .
The only suggestion I have is that they bring in a carpet cleaning company. The dirty carpet was a real turn off. The free popcorn at night was a real treat, and the maid service was impressive !
Filthy
I didn’t even check in. I asked to see the room before check in and it looked like a crime scene.
The inside had a pervasive musty smell. The back stairway and landing are very dirty. The price was right!
The staff was awesome, breakfast was great, bed/linens were as expected or better, the hotel was quiet, and housekeeping was great about providing fresh towels. The hotel smelled odd to the point that it lingered on my clothes and luggage. Room 209 reeked of sewer gas on my last stay, and the windows were locked shut. The left side stairwell reeks of garbage as well. Overall, the hotel requires some updating & repair, which is actively being done. Otherwise, my stay was pretty good.
They ran my credit card multiple times with the wrong expiration date causing it to decline. I was on the phone with the credit card company, they could see the error code. I finally used another card. Then they sent me to a room with no beds. Literally, the beds were totally off the frames and stripped and on the wall. The room itself was clean and well air conditioned but the common areas were very warm. It was cheap, but I don't think I will be back.
The room was not clean. It smelled awful. The air conditioner did not work. The shower did not drain. We killed several bugs crawling on the floor. The bathroom door had been chewed up and scratched up by an animal and the door did not close.
Nice hotel and giving it up.
The front desk people I find are always so friendly. I stay here every time I I’m in WV. Seems like the new owners are working on upgrading this hotel. I find it safe, clean and overall an easy access to everywhere I need to be. I find it safe, well lite and overall I would recommend this hotel.
Good
There was a couple of cobwebs and the complementary conditioner was empty.
But that’s OK we brought our own.
The breakfast was delicious.