The man that checked us in was very personable and I felt like he really cared that we had everything we needed to have a nice stay. The building and room was so clean and updated. We will be back!!
5.0分
其他
Good breakfast tho they ran out if fresh fruit because of a bus. Room was comfortable, Kevin at reception was helpful & friendly.
4.0分
情侣出游
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This is not a high end property so my expectations are relative to this situation. It was clean and smelled fresh.
There was an indoor pool, spa, and sauna. Everything in the room was functional.
They may want to consider accommodations for handicap people, like a higher toilet and a lower bed mattress. This is easier for people that have walking issues.
Hotel was recently upgraded. Only issue was we wanted a king bed and was given a queen. We are only in the room to sleep so it was not that big of a deal.
5.0分
家庭亲子
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All was great for my 3 night stay. All staff were friendly and answered any questions I had. At the reception desk there were 2 specific people I would like to mention for their overall great customer service. They are Kevin and Sam. The breakfasts were very good and appreciated.
4.0分
情侣出游
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The good: Constant fan feature which is always important to me. The front desk worker was welcoming and helpful. The room was clean.
The bad: it’s dated. They were not prepared for breakfast (ran out of plates and food) there needs to be another layer of bedding.
All and all not terrible. The breakfast situation kinda ruined it on our way out.
5.0分
其他
Very friendly staff, nice breakfast, good coffee great location!! Would recommend for sure !
3.0分
情侣出游
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The bedding was so thin it felt like sleeping with a sheet. Big the biggest disappointment was the huge window in the room. There were no curtains to close to keep out the street lights at night. For someone who sleeps with light sensitive it was tiresome.
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酒店回复: Good Afternoon -Thank you for your review of your 3-night stay with us at the Americinn by Wyndham Sturgeon Bay. We are sorry to hear that you experienced discomfort with the bedding and window coverings.We strive to ensure all our guests have a comfortable and restful stay, and we would have been happy to assist with both concerns during your visit. Additional or heavier bedding is always available upon request, and our rooms are equipped with both sheer and room-darkening curtains, each with their own pulley system for guest convenience.Had we been made aware of your discomfort our team would have gladly addressed these issues right away to improve your experience. We value guest communication during a stay, as it allows us to resolve concerns in real-time.That said, we appreciate your feedback and will continue working to improve how we communicate available in-room features to ensure future guests are fully informed.We hope to have the opportunity to welcome you back in the future and provide a more comfortable stay.Laura LewensGeneral Manager
大堂、走廊和电梯里有股怪味。
装修过时
早餐不太好……
The man that checked us in was very personable and I felt like he really cared that we had everything we needed to have a nice stay. The building and room was so clean and updated. We will be back!!
Good breakfast tho they ran out if fresh fruit because of a bus. Room was comfortable, Kevin at reception was helpful & friendly.
This is not a high end property so my expectations are relative to this situation. It was clean and smelled fresh.
There was an indoor pool, spa, and sauna. Everything in the room was functional.
They may want to consider accommodations for handicap people, like a higher toilet and a lower bed mattress. This is easier for people that have walking issues.
Clean room. Nice whirlpool. Attentive, courteous & conscientious staff.
Breakfast bar good.
Clean & comfortable room!
Hotel was recently upgraded. Only issue was we wanted a king bed and was given a queen. We are only in the room to sleep so it was not that big of a deal.
All was great for my 3 night stay. All staff were friendly and answered any questions I had. At the reception desk there were 2 specific people I would like to mention for their overall great customer service. They are Kevin and Sam. The breakfasts were very good and appreciated.
The good: Constant fan feature which is always important to me. The front desk worker was welcoming and helpful. The room was clean.
The bad: it’s dated. They were not prepared for breakfast (ran out of plates and food) there needs to be another layer of bedding.
All and all not terrible. The breakfast situation kinda ruined it on our way out.
Very friendly staff, nice breakfast, good coffee great location!! Would recommend for sure !
The bedding was so thin it felt like sleeping with a sheet. Big the biggest disappointment was the huge window in the room. There were no curtains to close to keep out the street lights at night. For someone who sleeps with light sensitive it was tiresome.