酒店回复: Dear Rolla,Thank you for taking the time to share your review and rating of 4/5. We're delighted to know that you had an overall positive experience during your stay with us.We appreciate you highlighting the lack of an elevator as an area for improvement. Please know that we take all guest feedback seriously as we continuously strive to enhance our facilities and services. Your comment regarding the absence of an elevator has been noted, since this building was constructed in 90's we are exploring potential solutions to better accommodate our guests' needs with renovation and new elevator design. Despite this inconvenience, we're pleased to know that the other aspects of your stay met your expectations. Your satisfaction is our top priority, and we're grateful for the opportunity to learn and grow based on your valuable feedback.Thank you again for your review. We look forward to welcoming you back and providing you with an even better experience in the future.Best regards,Hotel Management
3.0分
其他
Bed and bathroom linens were stained and dingy. Very few breakfast items. Room in general was fine.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Quality Inn Rochester.We're pleased to hear that you found your room to be fine overall. However, we sincerely apologize for the issues you encountered with the bed and bathroom linens. This does not meet our cleanliness standards, and we wish you had informed our front desk during your stay so we could have immediately replaced the linens or moved you to a different room. Our housekeeping team takes pride in providing fresh, clean linens to all our guests, and we've addressed this matter to prevent similar occurrences.Regarding breakfast, we offer a continental breakfast with a variety of items including cereals, fruits, yogurt, coffee, juice, and other selections that rotate to provide our guests with options. We're sorry if the selection didn't meet your expectations on the day of your visit. If you had mentioned your concerns to our front desk staff, we would have been happy to explain all available options or address any specific needs you had.We appreciate your honest feedback as it helps us identify areas for improvement. We hope you'll give us another opportunity to provide you with a better experience that reflects the quality standards we strive to maintain.Best regards, Hardip Sonani
3.0分
其他
Bathrooms need a makeover. Curtains have tears in them. Chair in room was filthy. Bathtub needs to be replaced and walls need repairs.
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酒店回复: Dear Diane,Thank you for sharing your feedback. We sincerely apologize that your room did not meet your expectations. We take your comments about the bathroom, curtains, chair, bathtub, and walls very seriously and will address these issues with our maintenance and housekeeping teams immediately.We truly appreciate your input, as it helps us improve our property for future guests. We hope you’ll give us another opportunity to provide you with a much better stay.Sincerely,Hardip Sonani Manager, Quality Inn Rochester
3.0分
商务出差
Shower curtain had mold, bed was hard like sleeping on a board, no elevator to the second floor, it seems exits were far from my room, breakfast was sparse
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酒店回复: Dear Guest,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the delay in responding to your concerns.We're truly sorry to hear about the issues you encountered during your visit. The mold on the shower curtain is completely unacceptable, and we've immediately addressed this with our housekeeping team to ensure thorough inspections and replacements are conducted regularly.We understand your concerns about the bed comfort and the distance to the exits from your room. We're currently evaluating our bedding inventory as part of our ongoing improvements to enhance guest comfort. Regarding room placement, had you contacted our Front Desk during your stay, we would have been happy to relocate you to a room closer to the stairs for your convenience.We also appreciate your feedback about breakfast. We're continuously working to improve our continental breakfast offerings to better meet our guests' expectations.Your comfort and satisfaction are our top priorities, and we clearly fell short during your visit. We would welcome the opportunity to regain your trust and provide you with the quality experience you deserve on a future stay.Thank you again for bringing these matters to our attention.Warm regards,Hardip Sonani,Manager
4.0分
其他
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Would stay Here again.
C Heck in took longer than expected. But front desk person was helpful and courteous. Room was good. Beds very very comfortable. Softest sheets and great pillows. Bathrooms could use a little attention. Clean but could use some paint and a new shower curtain. It was stained with something pink. Shower curtain rod rusty as well. However floors, carpet, counters and sinks looked newer and were nice.
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酒店回复: Dear Janes,Thank you for taking the time to share your feedback. We’re glad to hear that you found our front desk team helpful and courteous, and that you enjoyed the comfort of our beds and linens.We also appreciate your comments regarding the bathroom. Your observations about the shower curtain, rod, and overall upkeep have been shared with our maintenance team to ensure improvements are made. It’s feedback like yours that helps us maintain and enhance the quality of our guest experience.We look forward to welcoming you back for another comfortable stay in the future.Sincerely,Hardip SonaniManager, Quality Inn Rochester
1.0分
商务出差
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It was an old hotel that had been painted so
Many times you could see multiple colors in the chipped walls. The bathrooms had mold in the shower and the towels were so rough they irritated your skin. The building had a bad smell everywhere. I will never stay there again
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酒店回复: Dear Carl,We sincerely apologize that your stay did not meet your expectations. Your feedback regarding the condition of the walls, bathroom cleanliness, towels, and overall odor is very concerning. We take these issues seriously and will be reviewing them with our maintenance and housekeeping teams to ensure corrective action is taken.We deeply regret that your experience was disappointing and appreciate you bringing these concerns to our attention. Guest feedback like yours helps us improve and maintain higher standards for future stays.Sincerely,Hardip SonaniManager, Quality Inn Rochester
3.0分
其他
Breakfast had very little and no hot items. The room appeared clean but had a smell.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us.We sincerely apologize that our breakfast didn't meet your expectations during your stay. We offer a continental breakfast with a variety of items including Bagels, cereals, fruits, coffee, and juice, served from 6-9 AM on weekdays and 6-10 AM on weekends. We're sorry if the selection or temperature of items wasn't to your liking, and we'll review our breakfast service to ensure we're maintaining the quality our guests deserve.Regarding the smell in your room, we apologize for this issue. We would have been happy to address this immediately or move you to another room had we been notified during your stay. We appreciate your positive comment about the room's cleanliness and hope you'll give us another opportunity to provide you with a better overall experience.
1.0分
家庭亲子
Not clean, not safe, left without stay But was charged for an extra night. Ill leave it there
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酒店回复: Dear Teresa,We’re very sorry to hear about your experience and that you felt the room was not clean or safe. This is certainly not the standard we strive to maintain at Quality Inn. We take feedback like yours very seriously and will be reviewing our housekeeping and safety procedures to ensure all rooms meet the high standards our guests expect.We sincerely regret that your stay did not meet your expectations and appreciate you bringing these concerns to our attention. Your feedback helps us improve, and we are committed to preventing similar experiences for future guests.Sincerely,Hardip SonaniManager, Quality Inn Rochester
5.0分
情侣出游
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This Inn was very secluded and quiet, within walking distance to a Walmart. The building was older but very nice and clean.The staff was very helpful and sweet! Breakfast was simple and fulfilling!! We would stay again!
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酒店回复: Dear Beth,Thank you so much for sharing your wonderful feedback and for rating us a perfect 10/10! We’re thrilled to know that you enjoyed your stay at Quality Inn.It’s great to hear that you found our location convenient, our property quiet and comfortable, and our staff helpful and friendly. We also appreciate your kind words about the cleanliness and breakfast—we strive to make every guest feel at home, and your recognition means a lot to our team.We’re delighted that you would choose to stay with us again, and we look forward to welcoming you back on your next visit to Rochester!Sincerely,Quality Inn Management
1.0分
其他
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Caution!
Do not stay here. Just because it’s a Quality Inn does not guarantee a good room. This place is a dump, literally. Rooms need repair, bad smells in the hallway, the outside of the building needs major maintenance and landscaping. It looks like it’s not in business. Quality Inn needs to shut these guys down.
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酒店回复: Dear Peter,Thank you for sharing your feedback about your August stay. Sorry for the delayed reply due to technical issues. We've carefully reviewed your comments and respectfully disagree with several of your characterizations. Our property undergoes regular maintenance and inspections to ensure we meet quality standards. We take pride in maintaining our facilities, including our hallways, exterior, and landscaping.While we acknowledge that not every property suits every guest's preferences, we maintain our rooms and grounds to professional standards. We're a well-established business that values all our guests' experiences, as evidenced by the many positive reviews we receive.We noticed that you rated us a 2/10, which suggests serious issues during your stay. If you experienced specific problems with your room or our facilities during your visit, we wish you had informed our front desk so we could have addressed your concerns immediately or offered you a different room.We genuinely strive to provide quality accommodations for all our guests. We appreciate all feedback as it helps us continuously improve our property and service.
没有电梯
Bed and bathroom linens were stained and dingy. Very few breakfast items. Room in general was fine.
Bathrooms need a makeover. Curtains have tears in them. Chair in room was filthy. Bathtub needs to be replaced and walls need repairs.
Shower curtain had mold, bed was hard like sleeping on a board, no elevator to the second floor, it seems exits were far from my room, breakfast was sparse
Would stay Here again.
C Heck in took longer than expected. But front desk person was helpful and courteous. Room was good. Beds very very comfortable. Softest sheets and great pillows. Bathrooms could use a little attention. Clean but could use some paint and a new shower curtain. It was stained with something pink. Shower curtain rod rusty as well. However floors, carpet, counters and sinks looked newer and were nice.
It was an old hotel that had been painted so
Many times you could see multiple colors in the chipped walls. The bathrooms had mold in the shower and the towels were so rough they irritated your skin. The building had a bad smell everywhere. I will never stay there again
Breakfast had very little and no hot items. The room appeared clean but had a smell.
Not clean, not safe, left without stay But was charged for an extra night. Ill leave it there
This Inn was very secluded and quiet, within walking distance to a Walmart. The building was older but very nice and clean.The staff was very helpful and sweet! Breakfast was simple and fulfilling!! We would stay again!
Caution!
Do not stay here. Just because it’s a Quality Inn does not guarantee a good room. This place is a dump, literally. Rooms need repair, bad smells in the hallway, the outside of the building needs major maintenance and landscaping. It looks like it’s not in business. Quality Inn needs to shut these guys down.