酒店回复: Dear Olivier,Merci beaucoup, Olivier ! Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous accueillir à nouveau .Sincerely, Hotel Manager
4.0分
家庭亲子
原文
翻译提供方：Google
好的
展开
酒店回复: Dear Robert,Thank you for your review, Robert! We appreciate your feedback and hope to make your next stay even better. Let us know if there's anything we can do to improve your experience.Sincerely, Hotel Manager
5.0分
其他
Dakota was super helpful with checking in . And as always, the property was clean and inviting!
展开
酒店回复: "Thank you for your wonderful review. We're delighted to hear that Dakota provided helpful assistance during your check-in and that you found the property clean and inviting as always. Our team works hard to create a welcoming environment for our guests, and it's gratifying to know that our efforts made your stay enjoyable. We look forward to welcoming you back to Wildwood Inn on your next visit. Safe travels!"
1.0分
其他
Extremely noisy and the bathroom is banged up and needs a total makeover. Avoid this place.
展开
酒店回复: "Thank you for sharing your feedback. I’m very sorry to hear that your stay did not meet your expectations. We strive to provide a comfortable and peaceful environment, and I regret that noise disturbances affected your experience. Additionally, we take cleanliness and maintenance seriously, so I apologize if the condition of the bathroom was not up to standard. Your comments have been shared with our team to address these issues promptly. We appreciate your input as it helps us improve. If you would consider giving us another chance in the future, we would welcome the opportunity to provide a much better stay. Please feel free to reach out directly if you would like to discuss your experience further."
2.0分
其他
The room felt HUMID very
unwelcoming , very empty , smelt awful. Would never book there again.
展开
酒店回复: "Thank you for sharing your feedback. We sincerely apologize for the experience you had with our afternoon staff, as this falls short of the high standards we strive to maintain. We truly regret that this visit did not meet your expectations. Your comments have been shared with the team to address the issue immediately and improve our service. We hope you might reconsider and give us another opportunity to provide the quality experience you deserve. ."
5.0分
家庭亲子
The staff was very friendly, the room was clean. I will definitely stay again if I need to travel that area again.
展开
酒店回复: Thank you for your kind words! We are thrilled to hear that you enjoyed your stay with us at Wildwood Inn. Our team takes pride in providing exceptional service, and we are delighted to hear that you found our staff friendly and your room clean. It will be our pleasure to welcome you back whenever your travels bring you to the area again. We look forward to hosting you on your next visit!
5.0分
其他
Second time staying here, amazing staff, clean rooms and grounds. Very enjoyable stay! Will be back soon!
展开
酒店回复: Thank you for your kind words! We are thrilled to hear that you enjoyed your stay for the second time. Providing excellent service and a clean environment are our top priorities. We can't wait to welcome you back to Wildwood Inn again soon!
2.0分
商务出差
展开
Very very damp
Bad problem with dampness in room. All clothing was damp next morning. Towels in bathroom were damp. Have stayed before and all rooms are same dampness. Thought with remodel dampness would be fixed. Sampras in rooms is not enough. Looks like next stay will be at Best Western down the road.
展开
酒店回复: Dear Guest, we are terribly sorry to hear about your experience. Please accept our sincerest apologies for the inconveniences you encountered during your stay. We take your feedback seriously and will address these issues promptly. Your satisfaction is our top priority, and we hope to have the opportunity to make it right for you in the future. Thank you for bringing this to our attention.
1.0分
其他
展开
I checked in with my family (two adults and four children) around 8:30 pm. We got the kids settled and went back down for our luggage. Not even thirty minutes later, as we were all laying down for bed, I received a call from the front desk saying a neighboring room had complained about noise. During that call, the young woman told me twice that “if she had to tell her supervisor to come up, he would not be so nice.”
At no point was I rude or confrontational, yet the way this was handled was both unprofessional and unacceptable. I don’t expect to be compensated, but I do feel that future guests should be aware of how poorly management treats paying customers. This was a disappointing and stressful experience, especially for families traveling with children.
I cannot recommend this hotel and hope my review helps others make an informed choice before spending their hard-earned money here
展开
酒店回复: Dear Guest, Thank you for sharing your recent experience with us. We sincerely apologize for the way your concerns were handled. We strive to provide a peaceful environment for all guests and will address this issue with our team to ensure this does not happen again. Your feedback is truly appreciated as it helps us improve our service. We hope you will consider giving us another chance to provide you with a more positive experience in the future. Thank you for bringing this to our attention.
1.0分
其他
展开
If I could give a negative number I would have! There were ants coming from the headboard all over the bed!! Was offered new sheets LOL! Then offered the room next store that was worse!! The run down place is nothing like the pictures on the booking page!! Only wanted refund for one night and they refused! Letting better business bureau know !! I have pictures And video
展开
酒店回复: Dear Guest, we are truly sorry to hear about your experience. Please accept our sincerest apologies for the inconveniences you encountered during your stay. We take your feedback seriously and will address these issues promptly. Your satisfaction is our top priority, and we hope to have the opportunity to make it right for you in the future. Thank you for bringing this to our attention.
不错的酒店
好的
Dakota was super helpful with checking in . And as always, the property was clean and inviting!
Extremely noisy and the bathroom is banged up and needs a total makeover. Avoid this place.
The room felt HUMID very
unwelcoming , very empty , smelt awful. Would never book there again.
The staff was very friendly, the room was clean. I will definitely stay again if I need to travel that area again.
Second time staying here, amazing staff, clean rooms and grounds. Very enjoyable stay! Will be back soon!
Very very damp
Bad problem with dampness in room. All clothing was damp next morning. Towels in bathroom were damp. Have stayed before and all rooms are same dampness. Thought with remodel dampness would be fixed. Sampras in rooms is not enough. Looks like next stay will be at Best Western down the road.
I checked in with my family (two adults and four children) around 8:30 pm. We got the kids settled and went back down for our luggage. Not even thirty minutes later, as we were all laying down for bed, I received a call from the front desk saying a neighboring room had complained about noise. During that call, the young woman told me twice that “if she had to tell her supervisor to come up, he would not be so nice.”
At no point was I rude or confrontational, yet the way this was handled was both unprofessional and unacceptable. I don’t expect to be compensated, but I do feel that future guests should be aware of how poorly management treats paying customers. This was a disappointing and stressful experience, especially for families traveling with children.
I cannot recommend this hotel and hope my review helps others make an informed choice before spending their hard-earned money here
If I could give a negative number I would have! There were ants coming from the headboard all over the bed!! Was offered new sheets LOL! Then offered the room next store that was worse!! The run down place is nothing like the pictures on the booking page!! Only wanted refund for one night and they refused! Letting better business bureau know !! I have pictures And video