Floors weren’t swept terribly rundown ice machine is broken. How does anyone stand business? Obviously, do not have a cleaning company will not be staying here again. do not stay here!
4.0分
家庭亲子
the room was clean but only had 2 towels for 4 guests. The beds were very comfortable and comparable to larger chains.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Canton, TX. We're so glad to hear you found the beds comfortable and that the room was clean. We also acknowledge the situation you may have observed with the towels you mentioned. We value your comments.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
展开
The beds were clean and super confortable. Sussy was kind and helpful, but the restroom in the recepction area must be available for gests instead of being an storage.
4.0分
其他
展开
The room was newly updated. The shower was excellent and had very hot water and great water pressure.
Bobby from the front desk was very helpful when we had difficulty understanding how the television worked.
3.0分
其他
For the price I thought it would be better and somewhat bigger of a room. Room had new upgrades that you could tell. You could hear your neighbors easily
展开
酒店回复: Dear Valued Guest,We appreciate your feedback regarding your recent stay at Red Roof Inn Canton, TX. We understand your disappointment that the room size and overall experience did not meet your expectations relative to the price. We are glad you noticed the recent upgrades. We regret that the noise from neighboring rooms detracted from your stay.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely,ShennaRed Roof ManagementRediResponse Specialist
3.0分
其他
展开
This place is probably 50-75 years old, and i paid extra for a "deluxe" foom. The maintenance nearly as out of date. Plumbing sucks. Might have been built as a lower budget imitation of a Holiday Inn in the 1960's. Then deteriorated to a Ramada, then to a Super 8 and now can't even keep up with a super 8.
No breakfast.
Of course, no elevator to the second floor. Strictly outdoor stairs.
Room for two had one dirty towel (until we asked for new ones). TV takes two remotes and each does something different. Too confusing for 90% of the world.
No motel in canton is very good and the one in Van is below par for a Marriott. Recommend the 30 minute drive to La Quinta, Tru by Hilton or Fairfield by Marriot next to Buc-ees in Terrell. The Holiday Inn Express in Terrell is not up to usual Holiday stands but it does beat everything in Canton and we go to Trade Days every month, barring temperature extremes.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Canton, TX. Please accept our most sincere apologies for the state of the property, situation you described and the lack of breakfast as well as the elevator. We appreciate your comments, and we will take it into consideration. We strive to provide a pleasant experience for all our guests, and I am sorry that we did not meet your expectations. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
3.0分
商务出差
It was just ok
The guy had all the stuff to have a breakfast but it's all lying on the floor. It was just ok could have been cleaner
展开
酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Canton, TX. I'm truly sorry to hear about the unsatisfactory state of the breakfast amenities and the cleanliness issues you encountered. We strive to provide a seamless and pleasant experience, and it's disheartening to learn your stay fell short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
2.0分
其他
AC very old
We were unable to get a Good night's sleep because the air conditioning compressor was so loud.
展开
酒店回复: Dear Karen, Thank you for taking the time to tell us about your experience at the Red Roof Inn Canton, TX. We are very sorry to hear that the loud air conditioning compressor disrupted your sleep. A restful night is essential, and we regret that we failed to provide that for you. We at Red Roof will investigate the issue and take steps to address the noise problem promptly. Thank you for bringing this to our attention.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours,AnthonioRed Roof Management RediResponse Specialist
3.0分
其他
Bathroom floor was disgustingly dirty. Room floor was new but looked like it had never been dusted
Floors weren’t swept terribly rundown ice machine is broken. How does anyone stand business? Obviously, do not have a cleaning company will not be staying here again. do not stay here!
the room was clean but only had 2 towels for 4 guests. The beds were very comfortable and comparable to larger chains.
The beds were clean and super confortable. Sussy was kind and helpful, but the restroom in the recepction area must be available for gests instead of being an storage.
The room was newly updated. The shower was excellent and had very hot water and great water pressure.
Bobby from the front desk was very helpful when we had difficulty understanding how the television worked.
For the price I thought it would be better and somewhat bigger of a room. Room had new upgrades that you could tell. You could hear your neighbors easily
This place is probably 50-75 years old, and i paid extra for a "deluxe" foom. The maintenance nearly as out of date. Plumbing sucks. Might have been built as a lower budget imitation of a Holiday Inn in the 1960's. Then deteriorated to a Ramada, then to a Super 8 and now can't even keep up with a super 8.
No breakfast.
Of course, no elevator to the second floor. Strictly outdoor stairs.
Room for two had one dirty towel (until we asked for new ones). TV takes two remotes and each does something different. Too confusing for 90% of the world.
No motel in canton is very good and the one in Van is below par for a Marriott. Recommend the 30 minute drive to La Quinta, Tru by Hilton or Fairfield by Marriot next to Buc-ees in Terrell. The Holiday Inn Express in Terrell is not up to usual Holiday stands but it does beat everything in Canton and we go to Trade Days every month, barring temperature extremes.
It was just ok
The guy had all the stuff to have a breakfast but it's all lying on the floor. It was just ok could have been cleaner
AC very old
We were unable to get a Good night's sleep because the air conditioning compressor was so loud.
Bathroom floor was disgustingly dirty. Room floor was new but looked like it had never been dusted
New mattress made bed nice.
We ask for non smoking got smoking
They would not issue us a receipt