酒店回复: Thank you for taking the time to write us a review. On behalf of our entire staff, we apologize you had such an unpleasant stay. We do appreciate your feedback as it will help us be better in the future. If anytime in the future you have any issues, please let the front desk staff know and we will move you rooms or do what we can to ensure you have a pleasant stay. Again, we apologize your experience was so frustrating and do hope you will give us another chance to show you how your stay should be. Thank you again for review our hotel and providing feedback. Take care.
5.0分
其他
原文
翻译提供方：Google
打扫。
展开
酒店回复: Thank you for taking the time to leave us a review. We appreciate you letting us know we did a good job. Your Friends @Americas Best Value Inn of Alvin
2.0分
其他
展开
The room had been recently been painted and vinyl flooring was put in. There were no bedside lamps or lights, the bathroom fixtures were old and mold was all around the fixtures in the shower and there was a peeling top coat. Also the room and ac were very musty and the smell never left. The parking was ample ,the rooms open to the outside if that is a concern. I checked out the next morning and the hotel would not reimburse the 373.00 I had prepaid thru *******. The front desk person told me I must seek reimbursement thru ******* which I will try to do. I guess I would not recommend this hotel. The staff seemed nice and were polite.
展开
酒店回复: We are very sorry our motel did satisfy you. We do try very hard to keep our room clean and up to date. When we learn of the little things to fix we try hard to get it done. As for no night stand lamps, we put in ceiling can lights to avoid table lamps getting broken. And as for the refund, the Desk Clerk was correct. You paid *******, ******* pays us. If there is a refund available it needs to go through *******. Have a Blessed day.
1.0分
商务出差
There was mold all in the bathroom staff was super nice tried to give me 2 more rooms but same problem
展开
酒店回复: We are very sorry that we didn't meet your standards. We understand that you normally stayed at the hotel next door and didn't like the fact we didn't serve a hot breakfast. We did try to have you change rooms but you wanted the hot breakfast served next door. We do hope you give us a chance in the future.
3.0分
其他
展开
Second time staying in less than 30 days.
Breakfast was available and stocked . Front desk attendant was great and keep everything refreshed, clean and very stocked. Juice in machine was spoiled .
展开
酒店回复: We are sorry for the juice not tasting bad. We will address that at once.
2.0分
其他
Not a good room
Room was musty smelling. AC didn't work well. Bathtub looked old and patched.
展开
酒店回复: Sorry you had a bad experience. I don't like to use excuses, but with the summer humidity and people tracking in water from the pool it is very hard to keep the musky smell knocked out. We appreciate your review because with it we can make a change.We do hope you give us another chance to make you happy.
3.0分
情侣出游
It convenient, room are small, room smell musty and wet very slippery tub very nice front desk personnel
3.0分
其他
展开
A bit less than average
My family and I stayed the night before our cruise in Galveston. The location is okay, but there plenty of other options. I guess I’ll say basically, you get what you pay for. This hotel is very inexpensive, but you’re not getting much at all. Our room smelled terrible. I rented 2 rooms and one of them smelled terrible (smoke). I read the reviews before I booked here and they were generally pretty positive, if not good. I’ve stayed a lot a lot of hotels and I can honestly say that I will not return here.
3.0分
其他
展开
The room was clean but smelled very musty. The pool area was very nice but all of the lounge chairs were broken. The staff over all were very pleasant especially the older gentleman that worked in the afternoons.
展开
酒店回复: Thank you very much for taking the time to leave a review. As you may know this is our report card to let us know how we are doing. We apologize for the musky smell. it is very hard to keep the musky smell out of the rooms because of all the rain and humidity in the air, plus people going swimming and tracking in the water. Please accept our apologies and know that we are working hard to turn that around. Respectfully, The Older Gentleman that works the evening shift. lol
他们歧视我们，我们因为太吵而被赶出去，但有人在凌晨 3 点在烧烤坑外面呆了 4 个小时，他们还在这里，她侵犯了我的隐私，进入我的房间，我允许她进入我的房间检查我的房间，现在她说必须每天都打扫，现在我被赶出去了
最严重的是当我们打开房间门时迎面而来的霉味。床罩和床单上有污渍。不过房间的清洁还是可以的。早餐不能真正被描述为欧陆式早餐。餐厅也没有补充或清洁。房间里的声音非常大（冰箱、空调、楼上淋浴后不断滴到我们潮湿的房间、交通），相当不适合有睡眠问题的人。
其他服务人员非常不专业。
我们所遵循的许多积极评论对我们来说是不可理解的。
打扫。
The room had been recently been painted and vinyl flooring was put in. There were no bedside lamps or lights, the bathroom fixtures were old and mold was all around the fixtures in the shower and there was a peeling top coat. Also the room and ac were very musty and the smell never left. The parking was ample ,the rooms open to the outside if that is a concern. I checked out the next morning and the hotel would not reimburse the 373.00 I had prepaid thru *******. The front desk person told me I must seek reimbursement thru ******* which I will try to do. I guess I would not recommend this hotel. The staff seemed nice and were polite.
There was mold all in the bathroom staff was super nice tried to give me 2 more rooms but same problem
Second time staying in less than 30 days.
Breakfast was available and stocked . Front desk attendant was great and keep everything refreshed, clean and very stocked. Juice in machine was spoiled .
Not a good room
Room was musty smelling. AC didn't work well. Bathtub looked old and patched.
It convenient, room are small, room smell musty and wet very slippery tub very nice front desk personnel
A bit less than average
My family and I stayed the night before our cruise in Galveston. The location is okay, but there plenty of other options. I guess I’ll say basically, you get what you pay for. This hotel is very inexpensive, but you’re not getting much at all. Our room smelled terrible. I rented 2 rooms and one of them smelled terrible (smoke). I read the reviews before I booked here and they were generally pretty positive, if not good. I’ve stayed a lot a lot of hotels and I can honestly say that I will not return here.
The room was clean but smelled very musty. The pool area was very nice but all of the lounge chairs were broken. The staff over all were very pleasant especially the older gentleman that worked in the afternoons.