酒店回复: Thank you for taking the time to write us a review. On behalf of our entire staff, we apologize you had such an unpleasant stay. We do appreciate your feedback as it will help us be better in the future. If anytime in the future you have any issues, please let the front desk staff know and we will move you rooms or do what we can to ensure you have a pleasant stay. Again, we apologize your experience was so frustrating and do hope you will give us another chance to show you how your stay should be. Thank you again for review our hotel and providing feedback. Take care.
5.0分
其他
原文
翻译提供方：Google
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酒店回复: Thank you for taking the time to leave us a review. We appreciate you letting us know we did a good job. Your Friends @Americas Best Value Inn of Alvin
5.0分
其他
We have stayed here every year since our first Lonestar Rally in 2012. Nice remodeling on interiors, better than some 5 star hotels I've stayed at.
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酒店回复: We are so happy that we are your destination of choice with all the different places to choose from. Thank you for the very kind review. We hope to see you again next year. Your Friends @Americas Best Value Inn of Alvin
2.0分
其他
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The room had been recently been painted and vinyl flooring was put in. There were no bedside lamps or lights, the bathroom fixtures were old and mold was all around the fixtures in the shower and there was a peeling top coat. Also the room and ac were very musty and the smell never left. The parking was ample ,the rooms open to the outside if that is a concern. I checked out the next morning and the hotel would not reimburse the 373.00 I had prepaid thru *******. The front desk person told me I must seek reimbursement thru ******* which I will try to do. I guess I would not recommend this hotel. The staff seemed nice and were polite.
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酒店回复: We are very sorry our motel did satisfy you. We do try very hard to keep our room clean and up to date. When we learn of the little things to fix we try hard to get it done. As for no night stand lamps, we put in ceiling can lights to avoid table lamps getting broken. And as for the refund, the Desk Clerk was correct. You paid *******, ******* pays us. If there is a refund available it needs to go through *******. Have a Blessed day.
1.0分
商务出差
There was mold all in the bathroom staff was super nice tried to give me 2 more rooms but same problem
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酒店回复: We are very sorry that we didn't meet your standards. We understand that you normally stayed at the hotel next door and didn't like the fact we didn't serve a hot breakfast. We did try to have you change rooms but you wanted the hot breakfast served next door. We do hope you give us a chance in the future.
3.0分
其他
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Second time staying in less than 30 days.
Breakfast was available and stocked . Front desk attendant was great and keep everything refreshed, clean and very stocked. Juice in machine was spoiled .
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酒店回复: We are sorry for the juice not tasting bad. We will address that at once.
3.0分
其他
Sweated most of the night. AC didn't work very well. Room was extremely clean
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酒店回复: Thank you for rating us and leave a review.Sorry the AC didn't work well.Hope see you soon.
2.0分
其他
Not a good room
Room was musty smelling. AC didn't work well. Bathtub looked old and patched.
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酒店回复: Sorry you had a bad experience. I don't like to use excuses, but with the summer humidity and people tracking in water from the pool it is very hard to keep the musky smell knocked out. We appreciate your review because with it we can make a change.We do hope you give us another chance to make you happy.
3.0分
情侣出游
It convenient, room are small, room smell musty and wet very slippery tub very nice front desk personnel
他们歧视我们，我们因为太吵而被赶出去，但有人在凌晨 3 点在烧烤坑外面呆了 4 个小时，他们还在这里，她侵犯了我的隐私，进入我的房间，我允许她进入我的房间检查我的房间，现在她说必须每天都打扫，现在我被赶出去了
最严重的是当我们打开房间门时迎面而来的霉味。床罩和床单上有污渍。不过房间的清洁还是可以的。早餐不能真正被描述为欧陆式早餐。餐厅也没有补充或清洁。房间里的声音非常大（冰箱、空调、楼上淋浴后不断滴到我们潮湿的房间、交通），相当不适合有睡眠问题的人。
其他服务人员非常不专业。
我们所遵循的许多积极评论对我们来说是不可理解的。
打扫。
We have stayed here every year since our first Lonestar Rally in 2012. Nice remodeling on interiors, better than some 5 star hotels I've stayed at.
The room had been recently been painted and vinyl flooring was put in. There were no bedside lamps or lights, the bathroom fixtures were old and mold was all around the fixtures in the shower and there was a peeling top coat. Also the room and ac were very musty and the smell never left. The parking was ample ,the rooms open to the outside if that is a concern. I checked out the next morning and the hotel would not reimburse the 373.00 I had prepaid thru *******. The front desk person told me I must seek reimbursement thru ******* which I will try to do. I guess I would not recommend this hotel. The staff seemed nice and were polite.
There was mold all in the bathroom staff was super nice tried to give me 2 more rooms but same problem
Second time staying in less than 30 days.
Breakfast was available and stocked . Front desk attendant was great and keep everything refreshed, clean and very stocked. Juice in machine was spoiled .
Sweated most of the night. AC didn't work very well. Room was extremely clean
Not a good room
Room was musty smelling. AC didn't work well. Bathtub looked old and patched.
It convenient, room are small, room smell musty and wet very slippery tub very nice front desk personnel