We booked a two night stay. Checked in around 3am and have never had an issue with any of the staff UNTIL this morning. A very rude woman came to the door stating we are on her list for check out. As we tried to explain anything to her she would cut us off and was just NASTY towards us. She left and we found the proof that our room was booked for two nights and we did not have to check out. An hour or so later the rude woman comes back BANGING on the door and screaming at us. We try to speak again yet she still wouldn’t let us get a single word in. She then threatened to call the police as if we weren’t grabbing our things to leave. We go to the stairs and as we get to the cars we hear her talking on the phone or to someone calling us “no job having broke b******.” We said to her how unnecessary that was and no matter what she still wanted to be heard more than hear us. It all felt very aggressive and unnecessary and we’re almost POSITIVE she never called the police due to her continuous berating of us while on her phone. This hotel has always been great for our last minute stays from a night out. It’s never been an issue until this lady. We literally have an email saying to check-in today but the issue is having to see that BEYOND rude woman again and her give us a hard time. Whoever that evil lady is… im praying for her. We didn’t deserve that nasty behavior. Maybe that’s why rooms are so cheap. Cheap and nasty service.
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酒店回复: Dear Aleakaaa, Thank you for taking the time to share your experience. I’m deeply sorry to hear about the distressing encounter you had during your stay. This type of behavior is completely unacceptable and not reflective of the standards we hold ourselves to. Your feedback is incredibly important, and I assure you that this incident will be thoroughly investigated. We sincerely apologize for the miscommunication regarding your booking and the way it was handled. We strive to treat all our guests with respect and professionalism, and I regret that this was not the case during your stay. I understand how this experience marred what should have been a comfortable visit, and for that, I am truly sorry. Please know that we are addressing this matter internally to ensure that such incidents do not happen again. We would greatly appreciate the opportunity to make things right if you choose to stay with us again in the future.
2.0分
其他
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This is a low end Quality Inn.. needs money to be spent changing carpets and furniture.. over priced at $95 a night.... Would not return if in the area. Bed was clean and ok, did not take shoes off until getting into bed.
1.0分
其他
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They charged me for a room that I had cancelled and when I spoke to the manager, he denied that I had cancelled, even though I had cancellation He rudely insisted that I was a no show and he would not issue refund.
We booked a two night stay. Checked in around 3am and have never had an issue with any of the staff UNTIL this morning. A very rude woman came to the door stating we are on her list for check out. As we tried to explain anything to her she would cut us off and was just NASTY towards us. She left and we found the proof that our room was booked for two nights and we did not have to check out. An hour or so later the rude woman comes back BANGING on the door and screaming at us. We try to speak again yet she still wouldn’t let us get a single word in. She then threatened to call the police as if we weren’t grabbing our things to leave. We go to the stairs and as we get to the cars we hear her talking on the phone or to someone calling us “no job having broke b******.” We said to her how unnecessary that was and no matter what she still wanted to be heard more than hear us. It all felt very aggressive and unnecessary and we’re almost POSITIVE she never called the police due to her continuous berating of us while on her phone. This hotel has always been great for our last minute stays from a night out. It’s never been an issue until this lady. We literally have an email saying to check-in today but the issue is having to see that BEYOND rude woman again and her give us a hard time. Whoever that evil lady is… im praying for her. We didn’t deserve that nasty behavior. Maybe that’s why rooms are so cheap. Cheap and nasty service.
This is a low end Quality Inn.. needs money to be spent changing carpets and furniture.. over priced at $95 a night.... Would not return if in the area. Bed was clean and ok, did not take shoes off until getting into bed.
They charged me for a room that I had cancelled and when I spoke to the manager, he denied that I had cancelled, even though I had cancellation He rudely insisted that I was a no show and he would not issue refund.