酒店回复: Although we're disappointed to hear our service was not up to your standards or ours, we are grateful that we were able to make some other aspects of your stay enjoyable.
酒店回复: We truly apologize for the difficulties you faced during your stay, and for the fact that you unfortunately weren't able to experience the level of service we are known for. You raise several valid concerns, and we have already begun to take swift actions internally to fix these issues.
3.0分
其他
原文
翻译提供方：Google
考虑到这个价格，人们本来以为工作人员会非常热情周到，但事实并非如此。
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酒店回复: We truly apologize for the difficulties you faced during your stay, and for the fact that you unfortunately weren't able to experience the level of service we provide to all guests, and we have already begun taking actions to remedy the problem.
5.0分
家庭亲子
The staff was absolutely amazing. The hotel was posh, luxurious very clean and nice. We will be back.
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酒店回复: I am pleased that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest.Thank you for your review, and we look forward to welcoming you back soon.
4.0分
其他
Safe didn’t work at times. Back and forth to front desk to get help to open. Had to go through manager. Very frustrating.
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酒店回复: We truly apologize for the difficulties you faced during your stay, and for the fact that you unfortunately weren't able to experience the level of service we are known for.
3.0分
其他
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rooms were way overpriced.
Dogs are all over the hotel. This is not acceptable for so-called high-priced resort. These were big dogs.
So many fees (resort fee, city hotel fee, parking fee) that was not mentioned.
Restaurant at resort was way overpriced and high quality.
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酒店回复: We truly apologize for the difficulties you faced during your stay, and for the fact that you unfortunately weren't able to experience the level of service we are known for.
4.0分
情侣出游
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Beautiful setting, friendly staff, great spa. Could use some updates but the only one that really bothered us was the old school entertainment system. Really surprising at that price point.
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酒店回复: I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest.
4.0分
其他
Wedding ceremony in atrium at 9!am on Sunday with loud music and an emcee dropped this 4 stars.
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酒店回复: Thank you for your review! We are happy you had a pleasant experience at our resort, and we look forward to a future stay with you soon.
5.0分
家庭亲子
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This property was absolutely stunning: well-manicured grounds, clean environment, friendly staff, and an amazing spa. The restaurants were all excellent as well.
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酒店回复: I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. Thank you for your review, and we look forward to seeing you again for a future stay!
Chateau Elan 太美了。我们周末在那儿玩得很尽兴，活动非常丰富。餐厅的饭菜很棒，我们超爱那里的水疗中心！
虽然酒店显然经过了大规模翻新，配备了新家具，但浴室虽然干净，但却令人失望。水槽下方有一个洞没有好好封堵，留下了一个巨大的缝隙，什么东西都可能钻过去。客房服务也毫无响应。伊兰城堡酒店是一个美丽的度假胜地，但总有改进的空间。
房间里没有水杯。不得不问了两次。灯坏了。不得不联系前台两次。淋浴间的洗漱用品周围有黑色霉菌。最后一天没有洗发水和护发素，不得不用沐浴露。所有这些，每晚400美元。
考虑到这个价格，人们本来以为工作人员会非常热情周到，但事实并非如此。
The staff was absolutely amazing. The hotel was posh, luxurious very clean and nice. We will be back.
Safe didn’t work at times. Back and forth to front desk to get help to open. Had to go through manager. Very frustrating.
rooms were way overpriced.
Dogs are all over the hotel. This is not acceptable for so-called high-priced resort. These were big dogs.
So many fees (resort fee, city hotel fee, parking fee) that was not mentioned.
Restaurant at resort was way overpriced and high quality.
Beautiful setting, friendly staff, great spa. Could use some updates but the only one that really bothered us was the old school entertainment system. Really surprising at that price point.
Wedding ceremony in atrium at 9!am on Sunday with loud music and an emcee dropped this 4 stars.
This property was absolutely stunning: well-manicured grounds, clean environment, friendly staff, and an amazing spa. The restaurants were all excellent as well.