酒店回复: Although we're disappointed to hear our service was not up to your standards or ours, we are grateful that we were able to make some other aspects of your stay enjoyable.
酒店回复: We truly apologize for the difficulties you faced during your stay, and for the fact that you unfortunately weren't able to experience the level of service we are known for. You raise several valid concerns, and we have already begun to take swift actions internally to fix these issues.
3.0分
其他
原文
翻译提供方：Google
考虑到这个价格，人们本来以为工作人员会非常热情周到，但事实并非如此。
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酒店回复: We truly apologize for the difficulties you faced during your stay, and for the fact that you unfortunately weren't able to experience the level of service we provide to all guests, and we have already begun taking actions to remedy the problem.
5.0分
其他
This was my 40th wedding anniversary and it was wonderful. The staff, the food and the room were all great.
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酒店回复: Happy anniversary!! We are happy you had a wonderful time for this wonderful occasion, we are happy you had a pleasant encounter with our staff, and we look forward to seeing you again for a future stay!
5.0分
情侣出游
Check in with easy champagne and check-in was wonderful delight room is clean. Hotel was quiet. Slept like a baby.
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酒店回复: Thank you for your review, and we look forward to welcoming you back soon!
5.0分
其他
For years we have rotated our charity through here. Always our attendees have said it is our favoriate spot.
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酒店回复: Thank you for your review, we are happy to have you come back to stay with us, and we look forward to more future visits with you!
5.0分
情侣出游
The grounds were beautiful and the staff were top-notch! We had an excellent stay and enjoyed the wine tour and our dining experiences. Will definitely return.
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酒店回复: Thank you for your review! We are happy you had a pleasant experience at our resort, and we look forward to a future stay with you soon.
5.0分
其他
We always enjoy our stay at Chateau Elan. Breathtaking grounds and a world class hotel experience.
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酒店回复: Thank you for your review, and we are very pleased you had a wonderful stay at our resort. We look forward to seeing you again soon!
5.0分
情侣出游
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Best part of our trip to Georgia! Elegant facilities and the staff was so professional. Sipping delicious wines on the winery grounds was so surreal and tranquil. The pool/hot tub grotto was perfect. Definitely coming back!
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酒店回复: Thank you for your review! We are happy you had a pleasant experience at our resort, and we look forward to a future stay with you soon.
Chateau Elan 太美了。我们周末在那儿玩得很尽兴，活动非常丰富。餐厅的饭菜很棒，我们超爱那里的水疗中心！
虽然酒店显然经过了大规模翻新，配备了新家具，但浴室虽然干净，但却令人失望。水槽下方有一个洞没有好好封堵，留下了一个巨大的缝隙，什么东西都可能钻过去。客房服务也毫无响应。伊兰城堡酒店是一个美丽的度假胜地，但总有改进的空间。
房间里没有水杯。不得不问了两次。灯坏了。不得不联系前台两次。淋浴间的洗漱用品周围有黑色霉菌。最后一天没有洗发水和护发素，不得不用沐浴露。所有这些，每晚400美元。
考虑到这个价格，人们本来以为工作人员会非常热情周到，但事实并非如此。
This was my 40th wedding anniversary and it was wonderful. The staff, the food and the room were all great.
Check in with easy champagne and check-in was wonderful delight room is clean. Hotel was quiet. Slept like a baby.
For years we have rotated our charity through here. Always our attendees have said it is our favoriate spot.
The grounds were beautiful and the staff were top-notch! We had an excellent stay and enjoyed the wine tour and our dining experiences. Will definitely return.
We always enjoy our stay at Chateau Elan. Breathtaking grounds and a world class hotel experience.
Best part of our trip to Georgia! Elegant facilities and the staff was so professional. Sipping delicious wines on the winery grounds was so surreal and tranquil. The pool/hot tub grotto was perfect. Definitely coming back!