酒店回复: Thank you for your response, I want to apologize that your experience did not meet our high-quality standards, and we will be using your feedback to address all departments so that we can improve on our guest experience. If there is a situation, I can address please feel free to reach out so that we can correct the areas where we missed the mark.
酒店回复: On behalf of the entire hotel team, I want to thank you for taking the time to review your experience with us, we are so pleased to hear that we met your expectation.
酒店回复: Thank you for your response, I want to apologize that your experience did not meet our high-quality standards, and we will be using your feedback to address all departments so that we can improve on our guest experience.
5.0分
朋友出游
原文
翻译提供方：Google
非常好的地方，非常友善的工作人员。尽管我的英语不太好，但接待处的员工很理解我们，我们吃了早餐
展开
酒店回复: On behalf of the entire hotel team, I want to thank you for taking the time to review your experience with us, we are so pleased to hear that we met your expectation. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
3.0分
其他
Rooms seem old. There was mold in the shower, we asked them to clean it, but either they didn’t or couldn’t because we looked at it all week.
5.0分
情侣出游
展开
The hotel was easy access from the freeway and clean and quiet as we expected. Staff was friendly and helpful with dinner recommendations. Breakfast was adequate and typical of hotels that provide breakfast.
3.0分
其他
Everything fine except the fan in the bathroom. It was so noisy that we couldn’t turn the light on.
展开
酒店回复: On behalf of the entire hotel team, I want to thank you for taking the time to review your experience with us, we value your feedback and your experience has been shared with our team especially those areas where we need to improve. It is always encouraging to hear your feedback, particularly when it comes to those who matter the most…You! Once again thank you for taking the time to share your feedback with us.
4.0分
其他
展开
The desk staff was pleasant and the room was great. The breakfast area was poorly stocked - both hot food and basic supplies, such as forks, butter, napkins, creamer, etc. When we asked a staff member for more of the items, he curtly pointed in the direction of where the items were located - except they were empty, which was why I asked in the first place. Some were refilled with an attitude and some weren't at all
展开
酒店回复: On behalf of the entire hotel team, I want to thank you for taking the time to review your experience with us, we value your feedback and your experience has been shared with our team especially those areas where we need to improve. It is always encouraging to hear your feedback, particularly when it comes to those who matter the most…You! Once again thank you for taking the time to share your feedback with us.
5.0分
家庭亲子
The waffles at breakfast were wonderful. The staff was extremely helpful and friendly. Parking was a bit tough though.
3.0分
商务出差
The room was ok clean, but had mild dew in the tub and the drain was slow. The breakfast area's floor was filthy. Every one's sneakers stuck to the floor.
我们住的第一个房间，厕所和电话都坏了。后来我们换了个新房间。换房间之前，他们检查了浴室，结果说这个厕所坏了，结果发现那个测试的人不知道怎么冲马桶。拿房间钥匙的时候，服务员说：“在我把你的钥匙弄坏之前，你把东西收拾好！”整个入住过程，服务员的语气都很粗鲁，感觉就像我们占用了他的时间一样。新房间一股霉味。
泳池关闭了——这是我们选择这家酒店的主要原因。应该提前通知已经预订的客人……我们带着一个孩子一起旅行，他真的很失望。
总的来说，还行。设施有点陈旧，客户服务一般，早餐的培根薄得像半透明的。以后应该不会再来了。
还行，住宿还可以。
服务员试图让我再次支付预付费住宿费。我刚到的时候淋浴很脏，打扫干净后，房间里弥漫着化学药品的臭味，水很快就变冷了。
非常好的地方，非常友善的工作人员。尽管我的英语不太好，但接待处的员工很理解我们，我们吃了早餐
Rooms seem old. There was mold in the shower, we asked them to clean it, but either they didn’t or couldn’t because we looked at it all week.
The hotel was easy access from the freeway and clean and quiet as we expected. Staff was friendly and helpful with dinner recommendations. Breakfast was adequate and typical of hotels that provide breakfast.
Everything fine except the fan in the bathroom. It was so noisy that we couldn’t turn the light on.
The desk staff was pleasant and the room was great. The breakfast area was poorly stocked - both hot food and basic supplies, such as forks, butter, napkins, creamer, etc. When we asked a staff member for more of the items, he curtly pointed in the direction of where the items were located - except they were empty, which was why I asked in the first place. Some were refilled with an attitude and some weren't at all
The waffles at breakfast were wonderful. The staff was extremely helpful and friendly. Parking was a bit tough though.
The room was ok clean, but had mild dew in the tub and the drain was slow. The breakfast area's floor was filthy. Every one's sneakers stuck to the floor.