酒店回复: Thank you so much for your feedback — it truly motivates us. We look forward to the opportunity to welcome you again someday.
1.0分
其他
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This was the worst hotel I ever stepped foot in and does not deserve 1 star! I checked in and checked out the same evening. It was dirty! It smelled so bad I could not stay in the room without covering my nose with my shirt. Blood on the curtain and desk chair. What looks like to be pee marks across the bottom of the curtains. The "comforter" was a fleece blanket that looked and felt like it was in my grandmothers closet for 30 years. I have photos, I hope I get to share. I contacted Travelocity and Wyndham, sent photos and I have not heard anything back.
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酒店回复: Thank you for taking the time to share your experience. We are deeply concerned to hear about the conditions you described, as this is far from the standards we expect for our guests. We sincerely apologize that your room did not meet basic expectations of cleanliness and comfort. No guest should ever encounter the issues you mentioned.We understand how upsetting this must have been, especially since you chose to check out the same evening. Please know that we take these concerns very seriously. We are reviewing this matter urgently with our housekeeping and management teams to ensure that the issues you described are thoroughly investigated and corrected.We are also sorry to hear that you have not yet received a response from the parties you contacted. While we cannot speak on their behalf, we would appreciate the opportunity to assist you directly. If you are willing, please reach out to the hotel management so we can follow up and work toward a resolution.Thank you again for bringing this to our attention. Your feedback is important, and we truly regret that this was your experience.
1.0分
商务出差
Property was old, poorly maintained and dirty. Only 1 hand towel and no soap. Breakfast was basically bread, cereal and a wafflemaker.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your stay did not meet expectations. The concerns you mentioned, are not the standards we strive to uphold. We apologize for the inconvenience of having only one hand towel and no soap provided — this should not happen, and we will be addressing it with our housekeeping team immediately.We also appreciate your comments about breakfast. While we do offer a simple continental selection, we understand it did not meet your needs, and your input will help us evaluate where improvements can be made.Thank you again for taking the time to let us know. We hope you’ll consider giving us another opportunity in the future to provide a better experience.
2.0分
其他
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Clean room. Quiet.
Only one loose tub stopper in the room. It didnt fit tub or jacuzzi. Water drained out when trying to use it. Water was barely tepid! jacuzzi 1/3 full and water went cold. Same results in sink and shower.
Ice machine in my hall non functional. Would've had to go to the lobby for ice.
TOTALLY ******! Very disappointed as I checked in late after a long exhausting day!
DEFINITELY FEEL I GOT TAKEN FOR A BUNCH OF EXTRA MONEY 💰 SINCE IT WAS LACKING SO BADLY.
But 11pm at night not up for waiting another half hour in the lobby to see if theyd help me changing rooms.
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered, especially after a long and exhausting day. The problems, you noted are certainly not the standard we aim to provide, and we can understand how disappointing this must have been.We wish we had known about these concerns during your stay so we could have assisted you right away, including offering a room change or resolving the maintenance issues promptly. Your comfort is very important to us, and we regret that this was not the experience you received.Please know that we are addressing each of the items you mentioned with our maintenance and housekeeping teams to ensure they are corrected immediately. We never want a guest to feel their stay wasn’t worth the cost, and we appreciate you bringing these matters to our attention.Thank you again for your feedback. We hope you’ll consider giving us another opportunity in the future to provide a much better and more comfortable stay.
2.0分
情侣出游
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The room was fairly clean. The bathroom area needed recaulking around the tub trim around the tub. The heat light didn't work and there was a flashing light on the overhead above mirror. All the windows in the facility were filthy as if children had been doing finger painting on them literally. The parking lot had debris all over and cars that look like they were abandoned. There were rooms that appeared to have people living in them permanently. There is garbage in bags in the hallways. For a Wyndham property this was very disappointing we didn't even trust having breakfast there the next morning.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear about the issues you encountered during your stay. Our property is going through renovations, and we are sorry that caused inconvenience. Your comments have been shared with our housekeeping and maintenance teams to ensure these concerns are addressed promptly. We appreciate your input as it helps us improve for future guests.
1.0分
其他
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There are too many things. Floor was so filthy my son and husbands feet were black. Outlets would not hold plugs. Screen ripped. Lights half of them did not work. Garbage cans and bathroom was filthy
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酒店回复: We’re sorry to hear about your experience. We wish you had informed the front desk during your stay so we could have addressed these concerns right away. Your feedback has been shared with our housekeeping and maintenance teams for their attention.
比其他任何地方都好
这家酒店简直就是“贫民窟酒店惊魂”的现实版。
工作人员冷漠又不友好，很明显他们对这家连锁酒店或生意根本不上心。
两层楼高，没有电梯。走廊里弥漫着霉味、狗味和尿味。房间里有股难闻的异味，其他客人在阳台上吸烟，烟味直接飘进了本就急需通风的房间。
很明显，图片是虚假宣传，考虑到酒店如此恶劣的状况，那些额外收费简直是毫无根据。
#太恶心了 #简直是恐怖片现场 #那是个瘾君子住的汽车旅馆吗
价格实惠，环境清幽。
没什么特别的👍
伟大的
This was the worst hotel I ever stepped foot in and does not deserve 1 star! I checked in and checked out the same evening. It was dirty! It smelled so bad I could not stay in the room without covering my nose with my shirt. Blood on the curtain and desk chair. What looks like to be pee marks across the bottom of the curtains. The "comforter" was a fleece blanket that looked and felt like it was in my grandmothers closet for 30 years. I have photos, I hope I get to share. I contacted Travelocity and Wyndham, sent photos and I have not heard anything back.
Property was old, poorly maintained and dirty. Only 1 hand towel and no soap. Breakfast was basically bread, cereal and a wafflemaker.
Clean room. Quiet.
Only one loose tub stopper in the room. It didnt fit tub or jacuzzi. Water drained out when trying to use it. Water was barely tepid! jacuzzi 1/3 full and water went cold. Same results in sink and shower.
Ice machine in my hall non functional. Would've had to go to the lobby for ice.
TOTALLY ******! Very disappointed as I checked in late after a long exhausting day!
DEFINITELY FEEL I GOT TAKEN FOR A BUNCH OF EXTRA MONEY 💰 SINCE IT WAS LACKING SO BADLY.
But 11pm at night not up for waiting another half hour in the lobby to see if theyd help me changing rooms.
The room was fairly clean. The bathroom area needed recaulking around the tub trim around the tub. The heat light didn't work and there was a flashing light on the overhead above mirror. All the windows in the facility were filthy as if children had been doing finger painting on them literally. The parking lot had debris all over and cars that look like they were abandoned. There were rooms that appeared to have people living in them permanently. There is garbage in bags in the hallways. For a Wyndham property this was very disappointing we didn't even trust having breakfast there the next morning.
There are too many things. Floor was so filthy my son and husbands feet were black. Outlets would not hold plugs. Screen ripped. Lights half of them did not work. Garbage cans and bathroom was filthy