酒店回复: Thank you for choosing to stay with us. We truly appreciate your visit and hope to have the opportunity to serve you better in the future. Safe travels!
1.0分
商务出差
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took a half hour at checking because the hotel wanted
to charge me tax. i showed my receipt where i already
paid the tax, and then they spent 30 minutes on the phone
with ******* trying to figure things out, clerk finally let
me go to the room while he continued to deal with *******
on the phone
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酒店回复: I'm very sorry for the inconvenience and frustration you experienced during check-in. I apologize for the lengthy delay and the confusion over the tax issue. Your time is valuable, and it's disappointing that your check-in process was not smooth. Thank you for bringing this to our attention; we will work to improve our procedures to ensure a better experience for our guests in the future.
1.0分
其他
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We didn’t even go in. We were traveling with 3 other families for a baseball game in the area. When the first family checked in, they were very uncomfortable with the hotel’s cleanliness and overall conditions. We all decided to find another hotel.
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酒店回复: I'm sorry to hear about the inconvenience you experienced. Your comfort and satisfaction are very important, and I apologize for any disappointment caused by the hotel's conditions. I hope you were able to find a better place to stay and that your trip still turned out to be enjoyable. If there's anything I can do to assist or if you need help with future arrangements, please let me know.
5.0分
其他
Everything is great, I arrived at a later hour and the lady was very nice and helpful
4.0分
商务出差
Good price. Room was clean and comfortable but floor needs to be replaced. Staff was excellent.
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酒店回复: Thank you for your feedback! I'm glad you enjoyed the clean and comfortable room and appreciated the excellent staff. I will pass along your note about the flooring needing replacement. If there's anything else you'd like to share or if you need assistance, feel free to let me know!
1.0分
家庭亲子
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The room keys were temperamental. Whatever they sprayed in our room was strong and unpleasant. Like bug spray. No one made our beds (3 night stay) Took trash out daily and that was all. Old used bar of soap and a disposable razor cap in the shower. Do not recommend.
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酒店回复: I'm sorry to hear about your disappointing experience. Your feedback about the room conditions and amenities is important, and I apologize for any inconvenience caused. We appreciate your honesty and will use your comments to improve our services. Thank you for sharing your thoughts.
2.0分
情侣出游
The room smelled musty and it was not clean in the corners.
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酒店回复: I'm sorry to hear about the issues with the room. I sincerely apologize for the musty smell and the lack of cleanliness in the corners. Your comfort is important to us, and we appreciate your feedback. We will address these concerns to improve our cleanliness standards. Thank you for bringing this to our attention.
员工很友好，位置也非常好。一切都很棒。
客户服务很棒，房间干净整洁，非常舒适。
尽管表明有洗衣房，但不存在。卧室地毯脏了
不
took a half hour at checking because the hotel wanted
to charge me tax. i showed my receipt where i already
paid the tax, and then they spent 30 minutes on the phone
with ******* trying to figure things out, clerk finally let
me go to the room while he continued to deal with *******
on the phone
We didn’t even go in. We were traveling with 3 other families for a baseball game in the area. When the first family checked in, they were very uncomfortable with the hotel’s cleanliness and overall conditions. We all decided to find another hotel.
Everything is great, I arrived at a later hour and the lady was very nice and helpful
Good price. Room was clean and comfortable but floor needs to be replaced. Staff was excellent.
The room keys were temperamental. Whatever they sprayed in our room was strong and unpleasant. Like bug spray. No one made our beds (3 night stay) Took trash out daily and that was all. Old used bar of soap and a disposable razor cap in the shower. Do not recommend.
The room smelled musty and it was not clean in the corners.