酒店回复: Thank you for taking the time to review your stay. I would like to apologize on behalf of our entire team for failing to meet your satisfaction needs. We hope you will give us another chance to provide you with an exceptional experience next time you are in the area. Your feedback is very important to us!
5.0分
其他
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This is the best hotel experience we’ve had in a very long time. From the room layout and cleanliness to the comfortable bed with the cozy blanket and duvet (white and freshly laundered) and blackout shades. Everything was nicely done. The bar was a wonderful amenity, the restaurant food was fantastic and the staff - ALL AROUND - absolutely every staff person we came in contact with - were very kind and helpful. The continental breakfast was so delicious. We had a custom order omelette - over the top service!!!! Our truck broke down the Saturday that we arrived. Therefore, we had to stay an additional night for engine service on Monday. We ended up having to book Monday evening as well because we weren’t sure when our truck would be repaired. Thankfully, it was repaired by 3:30pm and we are currently continuing on our journey to CA. The hotel front desk person was able to assist a refund for the night we didn’t have to stay. This is a wonderful place to stay and I highly recommend it. We will return on our future trips out west. Thanks to all of the staff for being so kind and helpful!!!
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酒店回复: Thank you for taking the time to share your thoughts regarding your recent Rock Springs Hotel stay. We appreciate your detailed response - such responses as yours are very beneficial to future guests that are looking for a great place to stay when they are in our area. We are looking forward to seeing your name on our list of arrivals very soon. Thank you for your business!
5.0分
其他
Great value. Large clean upgraded rooms. Breakfast was very good with custom omelets made fresh. Would definitely recommend.
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酒店回复: Thank you for staying at the Rock Springs Clarion Hotel. We appreciate your feedback and perfect score! We would love to host you again the next time you are in the area. Travel safely!
5.0分
情侣出游
Check-in was quick and easy. Rooms are comfortable and recently renovated. The omelettes at breakfast are delicious. Beds are comfortable.
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酒店回复: Thank you for taking the time to share your thoughts regarding your recent Rock Springs Hotel stay. We appreciate your detailed response - such responses as yours are very beneficial to future guests that are looking for a great place to stay when they are in our area. We are looking forward to seeing your name on our list of arrivals very soon. Thank you for your business!
1.0分
情侣出游
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We got to the room and the floor was vibrating. Worse in areas. I looked around to see what was causing it. I opened the bathroom door and the there was a very loud wooshing ventilation sound so, maybe it was the ventilation system? I went down to talk to the desk clerk and told her there was no way we could sleep in this room. She said she didn't know anything about it and never offered a different room. She told me to call *******. She was more interested in her phone than customer service. We left and booked a room elsewhere
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酒店回复: Dear Valued Guest:Thank you for taking the time to review your stay. I would like to apologize on behalf of our entire team for failing to meet your satisfaction needs. We hope you will give us another chance to provide you with an exceptional and comfortable experience after we have completed our full building renovations, and the renovators have left the property. Your feedback is very important to us.
5.0分
家庭亲子
We had other breakfast plans but it did look appetizing. New amenity's and remodeled rooms. Nice ! Clean and curitious staff.
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酒店回复: Thank you for staying at the Rock Springs Clarion Hotel. We appreciate your feedback and perfect score! We would love to host you again the next time you are in the area. Travel safely!
5.0分
家庭亲子
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We've stayed before but now with the renovation it is looking great. The food at the restaurant was a little disappointing. I ordered Cesar salad and some hot wings. The dressing for the salad was so salty I was not able to eat too much of it. Same with the wings. The wings was not crispy either.
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酒店回复: Thank you for staying at the Rock Springs Clarion Hotel. We appreciate your feedback and perfect score! We would love to host you again the next time you are in the area. Travel safely!
5.0分
其他
The staff were friendly and accommodating. Even though there were renovation's happening (it will be amazing when completed) we never heard them working.
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酒店回复: Thank you for staying at the Rock Springs Clarion Hotel. We appreciate your feedback and perfect score! We would love to host you again the next time you are in the area. Travel safely!
房间干净，床品干净
浴缸生锈。
好的
This is the best hotel experience we’ve had in a very long time. From the room layout and cleanliness to the comfortable bed with the cozy blanket and duvet (white and freshly laundered) and blackout shades. Everything was nicely done. The bar was a wonderful amenity, the restaurant food was fantastic and the staff - ALL AROUND - absolutely every staff person we came in contact with - were very kind and helpful. The continental breakfast was so delicious. We had a custom order omelette - over the top service!!!! Our truck broke down the Saturday that we arrived. Therefore, we had to stay an additional night for engine service on Monday. We ended up having to book Monday evening as well because we weren’t sure when our truck would be repaired. Thankfully, it was repaired by 3:30pm and we are currently continuing on our journey to CA. The hotel front desk person was able to assist a refund for the night we didn’t have to stay. This is a wonderful place to stay and I highly recommend it. We will return on our future trips out west. Thanks to all of the staff for being so kind and helpful!!!
Great value. Large clean upgraded rooms. Breakfast was very good with custom omelets made fresh. Would definitely recommend.
Check-in was quick and easy. Rooms are comfortable and recently renovated. The omelettes at breakfast are delicious. Beds are comfortable.
We got to the room and the floor was vibrating. Worse in areas. I looked around to see what was causing it. I opened the bathroom door and the there was a very loud wooshing ventilation sound so, maybe it was the ventilation system? I went down to talk to the desk clerk and told her there was no way we could sleep in this room. She said she didn't know anything about it and never offered a different room. She told me to call *******. She was more interested in her phone than customer service. We left and booked a room elsewhere
We had other breakfast plans but it did look appetizing. New amenity's and remodeled rooms. Nice ! Clean and curitious staff.
We've stayed before but now with the renovation it is looking great. The food at the restaurant was a little disappointing. I ordered Cesar salad and some hot wings. The dressing for the salad was so salty I was not able to eat too much of it. Same with the wings. The wings was not crispy either.
The staff were friendly and accommodating. Even though there were renovation's happening (it will be amazing when completed) we never heard them working.