酒店回复: On behalf of myself and my staff we appreciate your business and apologize for the unsatisfactory experience you had with us. I take these issues very seriously and will be addressing them.
1.0分
家庭亲子
原文
翻译提供方：Google
我不能一概而论，但是 116 房间非常糟糕，有蟑螂，除了炉子在尝试打开时短路了 😱
4.0分
家庭亲子
原文
翻译提供方：Google
不
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酒店回复: Hello Devon, Thank you for taking a moment to share your feedback. The staff at the HomeTowne Studios Spokane - Valley and I respect your 4/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and we look forward to your next visit at our hotel.Sincerely,AngelRed Roof Management RediResponse Specialist
3.0分
其他
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The room i was in was very far away from my vehicle and smokers were walking by my room frequently.
A lot of men were hanging out drinking beer outside after 9 when i got home. It made me as a single woman feel slightly concerned. One fella wanted to come into my room.
The venting must be interconnected because my non smoking room smelled like old smoke that evening when i arrived back from my meeting. It smelled fine when i first arrived.
The bed was awesome!!
Not enough blankets for me, but they were clean and all white. .
The fridge was huge!
They have a hot plate type set up built into the counter for cooking.
A nice sized sink nearby the burners with a decent place to prepare simple foods.
No tub, which i enjoy after a long drive. But the shower was nice.
Athsetics were pretty rough older laminate flooring.
The bedding was very plain and uninviting... needed some nice color.
More wall art would be nice. Toiletries included a tiny bar of soap.
They had no coffee pot in there. Shocking! I brought my own tea, but had to go buy a kettle to make my evening and morning hot drinks.
I think this place is not really a motel. We have one like it back home. They rent out monthly to folk.
The exterior building looked nice in the front. Grass was a bit long and uneven. Parking is tight.
Room was clean. Smelled of disinfectent.
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酒店回复: Hi Rebecca,Thank you very much for your feedback! Our guest safety and satisfaction are our top priority. I will share you feedback with our staff. We hope you give us a second chance if you travel plans brings you back to the area.In Service,-Management
2.0分
商务出差
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The property was fine the night staff that checked me was rude snappy and on her cell phone chatting with her boyfriend though the whole check in. When I asked about s near by pharmacy. All she said was on Sprague. Asked where that was she said we're on Sprague. Asked which direction got to upset and aggressively point to the left. I reminded her I wasn't from the area nor the state. She rolled her eyes walked away. Had to remind her I still needed my room key which she announced the room number. Huge no no. I worked in hospitalities for 25yrs. Managed properties all over the nation under all the big banners. This was ridiculous. This morning I ask for a late check out was told no, then gave me an extra 30min. Asked at 9am. Check out is at 11am. By 1030 had 3 different people come to my door asking if I was checking out. The last one who claimed to be the General manager was dressed like a las Vegas pump. Never again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Spokane - Valley. I am saddened to hear about your encounter with our staff and the level of service you detailed. Please accept our most sincere apologies for the inconvenience this may have caused you. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you very much for bringing this to our attention and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
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Bed was dirty and appeared to have been slept in previously to my stay. Bathroom was uncomfortable with the toilet not functioning properly. No glasses in the room to drink water.
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酒店回复: Hi Mr. WoodWe're truly sorry to hear about the issues you experienced during your stay. A bed that appears unclean and a malfunctioning toilet are unacceptable, and we sincerely apologize for the discomfort this caused. Not having our in-room provided drinking cups only added to the inconvenience, and we regret falling short of your expectations.Please know that your feedback is taken seriously. We are addressing these concerns with our housekeeping and maintenance teams to ensure this doesn’t happen again. Thank you for bringing this to our attention — we hope to have the opportunity to provide you with a much better experience in the future.
1.0分
其他
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Want sleep pay more! ***** you’re home.
We stayed at this hotel because I saw they had a mini kitchen. Thought we could cook a couple meals as I was there having surgery. When we arrived, we realized the only thing they supplied was toilet paper and towels for bathroom. There are no dishes, no pans no shampoo. no Kleenex, nothing. The people who live in the hotel, I’m assuming All sat outside the rooms and smoked right by the rooms. Even though the sign was right there that said no smoking within 25 feet of the building. So while I was trying to recover from surgery, they were yelling and screaming outside until like two in the morning. The room could’ve been nice if it was cleaned properly and had supplies to use in it. I got into bed and my wife looked at my feet and they were completely black and the only time I ever take off my shoes is in the room. We are not bougie people and don’t expect to be catered when we stay places. But I don’t think a box of Kleenex and some shampoo is too much to ask for, we had to go buy a blow dryer because most hotels have one nowadays. As as well as shampoo and soap. It would’ve cost us less to stay at a hotel that charged twice as much and I could’ve gotten some sleep.
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酒店回复: Hello Michelle,We apologize for your experience during your stay with us. I thank you for pointing out these issues as I currently making positive improvements for the best experience for all of our guest.We hope you'll give a second chance next time your travel plans bring you back to the area.In Service,General Manager
不满意。他们不公平地取消了我的预订并且没有退款。
酒店的入口大厅和楼梯间的咖啡厅有点破旧。酒店周边有一些奇怪的人，但好在性价比不错，房间的设施也很好。
我到的时候，前台一个人也没有，等了将近30分钟。
虽然还有两位顾客在等，但上门的工作人员连一句道歉都没说，就直接开始工作，而且心情很差。
这大概是业内最低的服务水平了。
如果你和家人一起去，我不推荐这家酒店。房间又脏又臭。还有蟑螂和臭虫。我差点在电梯里吐了。那里的气味很难闻，而且他们已经好几年没打扫过了。👎👎
我不能一概而论，但是 116 房间非常糟糕，有蟑螂，除了炉子在尝试打开时短路了 😱
不
The room i was in was very far away from my vehicle and smokers were walking by my room frequently.
A lot of men were hanging out drinking beer outside after 9 when i got home. It made me as a single woman feel slightly concerned. One fella wanted to come into my room.
The venting must be interconnected because my non smoking room smelled like old smoke that evening when i arrived back from my meeting. It smelled fine when i first arrived.
The bed was awesome!!
Not enough blankets for me, but they were clean and all white. .
The fridge was huge!
They have a hot plate type set up built into the counter for cooking.
A nice sized sink nearby the burners with a decent place to prepare simple foods.
No tub, which i enjoy after a long drive. But the shower was nice.
Athsetics were pretty rough older laminate flooring.
The bedding was very plain and uninviting... needed some nice color.
More wall art would be nice. Toiletries included a tiny bar of soap.
They had no coffee pot in there. Shocking! I brought my own tea, but had to go buy a kettle to make my evening and morning hot drinks.
I think this place is not really a motel. We have one like it back home. They rent out monthly to folk.
The exterior building looked nice in the front. Grass was a bit long and uneven. Parking is tight.
Room was clean. Smelled of disinfectent.
The property was fine the night staff that checked me was rude snappy and on her cell phone chatting with her boyfriend though the whole check in. When I asked about s near by pharmacy. All she said was on Sprague. Asked where that was she said we're on Sprague. Asked which direction got to upset and aggressively point to the left. I reminded her I wasn't from the area nor the state. She rolled her eyes walked away. Had to remind her I still needed my room key which she announced the room number. Huge no no. I worked in hospitalities for 25yrs. Managed properties all over the nation under all the big banners. This was ridiculous. This morning I ask for a late check out was told no, then gave me an extra 30min. Asked at 9am. Check out is at 11am. By 1030 had 3 different people come to my door asking if I was checking out. The last one who claimed to be the General manager was dressed like a las Vegas pump. Never again.
Bed was dirty and appeared to have been slept in previously to my stay. Bathroom was uncomfortable with the toilet not functioning properly. No glasses in the room to drink water.
Want sleep pay more! ***** you’re home.
We stayed at this hotel because I saw they had a mini kitchen. Thought we could cook a couple meals as I was there having surgery. When we arrived, we realized the only thing they supplied was toilet paper and towels for bathroom. There are no dishes, no pans no shampoo. no Kleenex, nothing. The people who live in the hotel, I’m assuming All sat outside the rooms and smoked right by the rooms. Even though the sign was right there that said no smoking within 25 feet of the building. So while I was trying to recover from surgery, they were yelling and screaming outside until like two in the morning. The room could’ve been nice if it was cleaned properly and had supplies to use in it. I got into bed and my wife looked at my feet and they were completely black and the only time I ever take off my shoes is in the room. We are not bougie people and don’t expect to be catered when we stay places. But I don’t think a box of Kleenex and some shampoo is too much to ask for, we had to go buy a blow dryer because most hotels have one nowadays. As as well as shampoo and soap. It would’ve cost us less to stay at a hotel that charged twice as much and I could’ve gotten some sleep.