酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir sus comentarios tras su estancia en HomeTowne Studios en Salem, OR. Nos decepcionó saber que su estancia no fue satisfactoria debido al estado de las llaves que mencionó. Le ofrecemos nuestras más sinceras disculpas.En Red Roof, nuestro objetivo es brindarle una experiencia excepcional. Nos encantaría tener otra oportunidad para brindarle una mejor experiencia la próxima vez que visite la ciudad.Atentamente,HannahGerencia de Red RoofEspecialista en RediResponse
3.0分
其他
原文
翻译提供方：Google
毛巾服务很慢
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酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en HomeTowne Studios Salem, OR. Lamento mucho el problema con el servicio de toallas que haya experimentado. Le ofrecemos nuestras más sinceras disculpas.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Gracias por elegir Red Roof. Esperamos que nos brinde la oportunidad de brindarle una mejor estadía la próxima vez que visite la zona.Atentamente,ReyAdministración de Red RoofEspecialista en RediResponse
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Sam, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Salem, OR and I appreciate your 6/10 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we would love to see you next time, should your travels bring you back to our area.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
1.0分
商务出差
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Dirty room. Dirty floors. Dirty walls. Dirty property. However The girl whom checked me in, was amazing. She was polite, quick and efficient. The service is 5 stars. The property and cleanliness isn’t even a 1 star. It’s negative 5.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at HomeTowne Studios Salem, OR. We are sorry that the condition of your room and our property was not up to par. We clearly missed the mark, and I understand your disappointment with the cleanliness. On the bright side, I'm thrilled to know that you had a fantastic experience with our check-in service! I'll be sure to commend the team member who helped you.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,HannahRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
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This is my by and mine favorite place to stay most times.
Unfortunately we got room 303 and that mattress is so messed up. Laying down was missable. Mattress needs tossed out. You can tell someone lived in that room by the major dent in the bed.little sleep and sore body.Also no tv channels, I suggest to bring something to watch.
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酒店回复: Dear Loyal Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Salem, OR. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the mattress and the problem with the TV channels.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
1.0分
其他
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Absolutely disgusting and unsafe. Strange people living in the facility. Filth everywhere - bare essentials in room. Everything is old, scratched, chipped, and in disrepair - DO NOT STAY HERE.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Salem, OR. I understand your frustration with the cleanliness, safety, and condition of the room.In response to your feedback, I am notifying the hotel to make sure your experience is not repeated.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. While we understand you don't intend to return to this location, we hope you'll consider giving Red Roof and our affiliated brands another try for your future travel needs.Sincerely,LeahRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
I bought two cans of roach spray - which I had to use daily. We checked out early, and found a different hotel.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Salem, OR. I am very sorry to hear that your stay fell short of your expectations due to the insects you reported. This is certainly not the standard we aim for and I sincerely apologize for the discomfort and inconvenience you experienced. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with our specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,JoeRed Roof ManagementRediResponse Specialist
5.0分
其他
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It was a good room/bed for the price. quiet except for I-5 noise. We appreciated the black out curtains. Normally we would have used the hot plate, and bring our own dishes, but it was just a one night stay.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience at the HomeTowne Studios Salem, OR. We're glad you found the room and bed suitable for the price, and that you appreciated the blackout curtains. We understand the I-5 noise could be a concern and regret any inconvenience this has caused.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your comfort and satisfaction. Thank you for choosing Red Roof and we look forward to seeing you on your future travels.Sincerely,JoeRed Roof ManagementRediResponse Specialist
非常友好，靠近很多市场和商店。这里可以做饭，有炉子、微波炉、水槽、带冷冻室的冰箱、桌椅、梳妆台、衣柜，暖气和空调都能正常使用。酒店旁边就是公交车站，去程和回程都很方便。
非常棒的体验！我太喜欢他们有水槽和厨房了！
我不喜欢的是门钥匙经常失灵。
毛巾服务很慢
好的
Dirty room. Dirty floors. Dirty walls. Dirty property. However The girl whom checked me in, was amazing. She was polite, quick and efficient. The service is 5 stars. The property and cleanliness isn’t even a 1 star. It’s negative 5.
This is my by and mine favorite place to stay most times.
Unfortunately we got room 303 and that mattress is so messed up. Laying down was missable. Mattress needs tossed out. You can tell someone lived in that room by the major dent in the bed.little sleep and sore body.Also no tv channels, I suggest to bring something to watch.
Absolutely disgusting and unsafe. Strange people living in the facility. Filth everywhere - bare essentials in room. Everything is old, scratched, chipped, and in disrepair - DO NOT STAY HERE.
I bought two cans of roach spray - which I had to use daily. We checked out early, and found a different hotel.
It was a good room/bed for the price. quiet except for I-5 noise. We appreciated the black out curtains. Normally we would have used the hot plate, and bring our own dishes, but it was just a one night stay.