酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
酒店回复: Dear Guest, We were disappointed to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards, and we will address each of your concerns. We are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize that your stay did not meet your expectations. Your feedback regarding the breakfast offerings, cleanliness, and noise concerns is invaluable and has been shared with the appropriate team members for immediate review. We understand how important a restful environment is, especially when working nights, and we sincerely apologize for the disturbances you encountered. Please be assured that we are committed to making improvements based on your input to ensure a more comfortable and pleasant experience for all future guests. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
除了淋浴，一切都很棒。淋浴里的头发比我头上的头发还多。早上我去女儿家洗澡了。
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酒店回复: Dear Randal, Thank you for sharing your experience. We’re glad to hear that most aspects of your stay were enjoyable, but we sincerely regret that the shower cleanliness did not meet expectations. Providing a fresh and well-maintained environment is a top priority, and we will review our housekeeping procedures to ensure a higher standard for all guests moving forward. Your feedback is appreciated, and we regret that this impacted your experience. We hope to welcome you back so we can show you the outstanding experience we are known for and that you deserve.Sincerely,Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
很棒，我总是推荐它
5.0分
商务出差
原文
翻译提供方：Google
一直推荐
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酒店回复: Dear Xavier, Thank you for your positive feedback and recommendation. We’re delighted to hear that you consistently have a great experience with us. Your continued support means a lot to us, and we look forward to welcoming you back to Extended Stay America on your next visit. Sincerely,Hotel Management
1.0分
情侣出游
I would barely classify it as a breakfast. Dirty room, paper thin pillows, and no extra pillows to spare. TV remote was gross and carpet was stained.
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酒店回复: Dear Jacob, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving based on guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
5.0分
其他
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I absolutely loved staying here!! The studio style rooms are beyond perfect. Full size fridge, microwave, small stove top. And you can get dishes n pots n pans. I will definitely be staying here again!!
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酒店回复: Dear Brittany, Thank you for your glowing review of Extended Stay America! We’re thrilled that you loved your stay and found our studio-style rooms to be a perfect fit. It’s great to know that the comforts of the room and in-suite kitchen made your experience even more comfortable. We’re honored to be your choice, and we can’t wait to welcome you back for another fantastic stay!Sincerely, Hotel Management
3.0分
其他
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Room was poorly cleaned. Had to have cleaning staff mop the floor that was so sticky that my feet stuck to the floor. The dresser was garage sale pick up. Staff was helpful and the bed was comfortable.
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酒店回复: Dear Timothy, We sincerely apologize that the cleanliness of your room did not meet expectations, particularly regarding the floor and overall condition of the furnishings. Providing a clean and comfortable environment is very important to us, and we regret that we fell short during your stay. We are glad to hear that our staff was helpful and that you found the bed comfortable. Your comments have been shared with our housekeeping and management teams for immediate attention. We appreciate your input and look forward to welcoming you back for a much-improved stay.Sincerely,Hotel Management
5.0分
商务出差
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Perfect option for week stay
Great option for a week stay where I was between stops and needed to work. Love full kitchen so I didn’t have to go out ( although tons of nearby options). Loved the peninsula between kitchen and bed. Room was large with plenty of space. Was able to check out plates, pots, toaster, coffee maker etc. Laundry facilities good and plenty of machines. FYI, coins don’t work use credit card.
Front desk staff was awesome!! Would definitely stay there again.
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酒店回复: Dear Diane, Thank you for your wonderful feedback and for choosing Extended Stay America for your week-long stay. We are delighted to know you enjoyed the spacious room, the convenience of the full kitchen, and the option to borrow cookware and appliances. It’s great to hear our laundry facilities and location added to your comfort and that our front desk team made your stay even more welcoming. Your kind words motivate us to continue providing the best experience for our guests. We look forward to hosting you again soon.Sincerely,Hotel Management
太恶心了
入住手续很简单，他们给我们安排的第一个房间地板湿透了，还用工业风扇吹干，所以他们给我们换了另一个房间。我们办理完入住后就去隔壁吃饭，回到房间后发现床边的地板也湿透了。于是我决定去看看床，结果发现床沿上全是婴儿粪便，恶心极了。我去了前台，他们态度非常友好，说很抱歉我不知道有水，然后我给前台女士看了床的照片，她看起来好像没什么大不了的。千万别住这里，你会后悔的。
我不像Karen那样喜欢住，也不想写差评。我理解很多事情，但这次实在让人无法接受。
托莱多-荷兰长住美国酒店是我住过的最恶心的酒店。从大堂到电梯再到房间，一股刺鼻的恶臭扑鼻而来，难以辨认。一进房间，地板上、床上用品上、家具上都沾满了污渍，我甚至不敢想象床头柜上的电话（见图）究竟是怎么回事。我向前台要求换个房间，他们很抱歉地答应了。不出所料，房间状况也好不到哪里去。我们只住了一会儿，直到我找到并预订了另一家酒店。要是能把在这家破烂酒店预订两晚的费用收回就好了。无论如何，别来这家酒店。
早餐是松饼和谷物棒，走廊里弥漫着鱼油味，淋浴间和浴室里到处都是散落的头发。我能听到外面的交通噪音，以及人们在房间和走廊里说话和喊叫的声音。晚上工作，几乎无法入睡。绝对不会再来了。
除了淋浴，一切都很棒。淋浴里的头发比我头上的头发还多。早上我去女儿家洗澡了。
很棒，我总是推荐它
一直推荐
I would barely classify it as a breakfast. Dirty room, paper thin pillows, and no extra pillows to spare. TV remote was gross and carpet was stained.
I absolutely loved staying here!! The studio style rooms are beyond perfect. Full size fridge, microwave, small stove top. And you can get dishes n pots n pans. I will definitely be staying here again!!
Room was poorly cleaned. Had to have cleaning staff mop the floor that was so sticky that my feet stuck to the floor. The dresser was garage sale pick up. Staff was helpful and the bed was comfortable.
Perfect option for week stay
Great option for a week stay where I was between stops and needed to work. Love full kitchen so I didn’t have to go out ( although tons of nearby options). Loved the peninsula between kitchen and bed. Room was large with plenty of space. Was able to check out plates, pots, toaster, coffee maker etc. Laundry facilities good and plenty of machines. FYI, coins don’t work use credit card.
Front desk staff was awesome!! Would definitely stay there again.