酒店回复: Dear Guest,Thank you for taking the time to share your experience. We regret to hear that the room conditions did not meet your expectations. Your feedback about the lighting, humidity, water leaks, and cleanliness has been shared with management for immediate review. We understand how important comfort and cleanliness are, and we appreciate you bringing these concerns to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
情侣出游
原文
翻译提供方：Google
我预订的房间与我看到的照片没有任何关系。
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酒店回复: Dear Martin,Thank you for your feedback. We are sorry to hear that your room did not match the photos shown during the booking. Your experience is important, and this concern will be shared with the team to ensure a more accurate representation of our accommodations. We appreciate you bringing it to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
酒店回复: Dear Marcelo,Thank you for your feedback. We’re glad you found the stay reasonable overall. We understand your concerns about the property’s age and maintenance and will share this with our team for review. Your input helps us work toward providing a better experience in the future. We look forward to welcoming you back. Sincerely, Hotel Manager
2.0分
其他
原文
翻译提供方：Google
当我到达时，已经有人在我预订的房间登记了。
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酒店回复: Dear Guest,Thank you for bringing this to our attention. We apologize for the mix-up with your room reservation, which is certainly not the experience we aim to provide. Our team is committed to ensuring a smooth and comfortable stay for all guests. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely, Hotel Manager
1.0分
家庭亲子
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There was riff raff hanging out in parking lot. My car alarm went off at 2 am when my husband walked outside 3 men were off to the side asking if my husband was gonna fight them now since they touched our car? Was rough. I couldn’t wait to leave. I felt completely unsafe. Was worst days inn I’ve ever stayed in.
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酒店回复: Dear Matthew,Thank you for sharing your experience. While we are glad you chose to stay with us, we have noted your concern about the parking lot and safety. Guest comfort and security are important, and your feedback is being reviewed with our team to ensure improvements. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
其他
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Had to report next room for party no towels at the desk and not enough in the room key didnt work first 2 times first room door wouldn't open and bathroom fixtures where broken
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酒店回复: Dear Rochelle,Thank you for your feedback. We regret to hear about the challenges you experienced with noise, room keys, towels, and bathroom fixtures. Your comments are important and will be shared with our team to ensure these issues are addressed. We are committed to improving the guest experience for future stays.We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
家庭亲子
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Property was shabby and ill maintained. The air conditioner in my room was stuck on and could not be adjusted. We ended up unplugging it rather than freeze. The blind was closed and we were unable to open it. There were pry marks all around the door lock. Walls were thin and the loud neighbors made it difficult to sleep.
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酒店回复: Dear Tisha,Thank you for sharing your experience. We regret that the condition of the property, air conditioner, blinds, and noise levels affected your stay. Your detailed observations are very important and will be reviewed with our team so improvements can be made to provide a more comfortable and secure environment for guests. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
其他
Less than what add describes
Pool was not working. And us having 4 children that was one main reason for our stay. No breakfast as was advertised on app.
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酒店回复: Dear Joel,Thank you for your feedback. We sincerely apologise for the inconvenience caused by the pool being out of service and the lack of breakfast despite it being advertised. We understand how important these amenities are, especially when travelling with children. Your comments will be reviewed with the team to ensure clearer communication and better alignment between listings and the actual guest experience. We look forward to welcoming you again soon.Sincerely, Hotel Manager
房间里没有咖啡…也不是很干净。太旧了！然后最棒的是！包含早餐！！！结果前台说…今天没有了！！！理由呢？经理说…没了
我预订了4晚，但只能住30分钟。那里光线很差，湿度很大，水漏到地板上，而且非常脏。住了30分钟后，我就离开并预订了另一家条件更好的酒店。
我预订的房间与我看到的照片没有任何关系。
过夜，但不能再多了。
路上有很多声音很大的车辆 - 不敏感。您还可以在汽车旅馆的后部听到这种声音，该区域与主楼隔离。主楼的情况肯定更糟。
预订时提供早餐。但除了咖啡什么也没有！你必须要一杯酸奶。
合理的
一切都很旧并且维护不善。
当我到达时，已经有人在我预订的房间登记了。
There was riff raff hanging out in parking lot. My car alarm went off at 2 am when my husband walked outside 3 men were off to the side asking if my husband was gonna fight them now since they touched our car? Was rough. I couldn’t wait to leave. I felt completely unsafe. Was worst days inn I’ve ever stayed in.
Had to report next room for party no towels at the desk and not enough in the room key didnt work first 2 times first room door wouldn't open and bathroom fixtures where broken
Property was shabby and ill maintained. The air conditioner in my room was stuck on and could not be adjusted. We ended up unplugging it rather than freeze. The blind was closed and we were unable to open it. There were pry marks all around the door lock. Walls were thin and the loud neighbors made it difficult to sleep.
Less than what add describes
Pool was not working. And us having 4 children that was one main reason for our stay. No breakfast as was advertised on app.