Great stay in the two queen suit. Lots of room. Pool was very nice, our kids loved it.
3.0分
其他
Okay
Staff was not friendly. Hotel was decently clean and kept well.
Also, any phone number you find online does not work.
4.0分
其他
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Comfortable room
All in all it was pretty good. Only a couple small complaints. Light was burnt out inside the room door. Weekend breakfast only last 2 hrs, was crowded.
4.0分
家庭亲子
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The property was conveniently located right off the highway. The staff was very nice. Our room was great, with the exception of a few things; a missing lamp shade, sink bowl had a bad caulking job. Bathroom floor needed to be cleaned around the edges. Overall, beds were comfy, breakfast was good, and the room was clean other than the bathroom floor..
4.0分
情侣出游
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Breakfast was put away early in the morning despite asking the front desk lady twice what time it was over because we had a very late check in and wanted to sleep in a bit the next morning. Other than that the place was perfect for the night.
5.0分
其他
We loved staying here and exploring Pella. Don’t miss de scoop for ice cream! Room was clean, friendly staff, great breakfadt
2.0分
其他
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Terrible customer service
I would give zero stars if I could. This was one of the worst hotel experiences I’ve ever had. The room above us was incredibly noisy all night—constant stomping, banging, and pacing for hours. It sounded like a herd of elephants, and we got little to no sleep. We reported the issue multiple times to the front desk, but the staff did absolutely nothing to resolve it. No follow-up, no room change, no apology or ear plugs—just a dismissive attitude and poor customer service. It felt like they couldn’t care less about guest comfort or basic hospitality.
2.0分
其他
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Disappointing
Very disappointed in this hotel. Checking in was fine and the service was nice. The hallways and room smelled musty but it's an old hotel so I thought OK. However, we found dark stains on the bedsheets in the room when we arrived. The sheets smelled clean but there's no excuse for putting obviously stained sheets on the bed. How was that missed? I told service and they offered to upgrade our room but I thought changing sheets was sufficient. Sleeping was fine, it was nice and quiet. However, we woke up with scratchy throats and headaches. My partner has mold and chemical allergies and so we checked the AC unit in the room and found that neither the particle filter or the inside of the unit had been cleaned. We found a black crust on the grille inside the AC. We told the service desk and they sent someone to clean the unit but it did not help, and the unit started blowing black debris into the room and on the bed. The janitor service was out so we were told the unit could not be deep-cleaned. We should have left but didn't have another option for hotels that night. We felt worse the next day and checked out a day early to go to a different hotel. So, overall, the service was decent but the cleanliness and upkeep of the room was poor. It looked like their AC units hadn't been cleaned in a long time- they need to be deep cleaned or replaced. If you have allergies BEWARE of this hotel. Overall, I think this hotel is overpriced for what you get and can't recommend.
4.0分
家庭亲子
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Good property, but the AC in the gym area did not work, so it made working out very hot. I also got notification via text that check out time was noon, but then was rushed out of my room, kind of rudely, by housekeeping, at 11am.
2.0分
其他
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It was okay, bugs were in our first room in our bed, wasn’t bed bugs or nice but gross still. The young lady who worked with us was kind however the middle aged lady the rest of our trip was seemingly completely uninterested in us and was rude.
Great stay
Great stay in the two queen suit. Lots of room. Pool was very nice, our kids loved it.
Okay
Staff was not friendly. Hotel was decently clean and kept well.
Also, any phone number you find online does not work.
Comfortable room
All in all it was pretty good. Only a couple small complaints. Light was burnt out inside the room door. Weekend breakfast only last 2 hrs, was crowded.
The property was conveniently located right off the highway. The staff was very nice. Our room was great, with the exception of a few things; a missing lamp shade, sink bowl had a bad caulking job. Bathroom floor needed to be cleaned around the edges. Overall, beds were comfy, breakfast was good, and the room was clean other than the bathroom floor..
Breakfast was put away early in the morning despite asking the front desk lady twice what time it was over because we had a very late check in and wanted to sleep in a bit the next morning. Other than that the place was perfect for the night.
We loved staying here and exploring Pella. Don’t miss de scoop for ice cream! Room was clean, friendly staff, great breakfadt
Terrible customer service
I would give zero stars if I could. This was one of the worst hotel experiences I’ve ever had. The room above us was incredibly noisy all night—constant stomping, banging, and pacing for hours. It sounded like a herd of elephants, and we got little to no sleep. We reported the issue multiple times to the front desk, but the staff did absolutely nothing to resolve it. No follow-up, no room change, no apology or ear plugs—just a dismissive attitude and poor customer service. It felt like they couldn’t care less about guest comfort or basic hospitality.
Disappointing
Very disappointed in this hotel. Checking in was fine and the service was nice. The hallways and room smelled musty but it's an old hotel so I thought OK. However, we found dark stains on the bedsheets in the room when we arrived. The sheets smelled clean but there's no excuse for putting obviously stained sheets on the bed. How was that missed? I told service and they offered to upgrade our room but I thought changing sheets was sufficient. Sleeping was fine, it was nice and quiet. However, we woke up with scratchy throats and headaches. My partner has mold and chemical allergies and so we checked the AC unit in the room and found that neither the particle filter or the inside of the unit had been cleaned. We found a black crust on the grille inside the AC. We told the service desk and they sent someone to clean the unit but it did not help, and the unit started blowing black debris into the room and on the bed. The janitor service was out so we were told the unit could not be deep-cleaned. We should have left but didn't have another option for hotels that night. We felt worse the next day and checked out a day early to go to a different hotel. So, overall, the service was decent but the cleanliness and upkeep of the room was poor. It looked like their AC units hadn't been cleaned in a long time- they need to be deep cleaned or replaced. If you have allergies BEWARE of this hotel. Overall, I think this hotel is overpriced for what you get and can't recommend.
Good property, but the AC in the gym area did not work, so it made working out very hot. I also got notification via text that check out time was noon, but then was rushed out of my room, kind of rudely, by housekeeping, at 11am.
It was okay, bugs were in our first room in our bed, wasn’t bed bugs or nice but gross still. The young lady who worked with us was kind however the middle aged lady the rest of our trip was seemingly completely uninterested in us and was rude.