酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Washington DC - Oxon Hill. It is disheartening to learn about the situation you mentioned regarding your reservation and the condition of the room. We also understand your concern about the absence of the oven and fridge you mentioned in your room. Please be aware that your booking was for a Standard King Smoke Free room, and unfortunately, this room category doesn't include the mentioned features. If you would like to enjoy these amenities next time, we recommend selecting a Superior King Smoke Free room for a more satisfying experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Washington DC - Oxon Hill. I am saddened to know that your stay fell short of your expectations due to the hot water issues you reported. Please accept our apologies. We appreciate you bringing this to our attention and are glad the young lady at the front desk was able to assist you. To prevent this from happening again, my team has been made aware of your comments.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ErikaRed Roof Management RediResponse Specialist
2.0分
其他
原文
翻译提供方：Google
床上有只死飞蛾，估计是他的房间。而且没有热水洗澡。
5.0分
其他
原文
翻译提供方：Google
就其本身而言，它很好
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酒店回复: Estimado huésped,Gracias por tomarse el tiempo para compartir su experiencia en Red Roof PLUS+ Washington DC - Oxon Hill. Nos complace que nuestro hotel haya satisfecho sus necesidades durante su estancia. Siempre nos esforzamos por ofrecer un alojamiento cómodo y conveniente a todos nuestros huéspedes y nos complace que haya sido de su agrado.Siempre es gratificante recibir comentarios tan positivos. Gracias por elegir Red Roof. Nos encantaría volver a verlo si sus viajes lo traen de vuelta a nuestra zona.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse
3.0分
商务出差
原文
翻译提供方：Google
没有打扫房间。
3.0分
其他
原文
翻译提供方：Google
但至少
4.0分
其他
原文
翻译提供方：Google
好的
5.0分
其他
Had a great time
The staff were so friendly and helpful. Only 20 minutes from Downtown. I hope to come back soon DC is amazing.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof PLUS+ Washington DC - Oxon Hill. It's wonderful to hear you enjoyed your stay with us and appreciated our friendly staff. We're so glad you found our location convenient for exploring downtown DC and that you had an amazing time in the city. Knowing you plan to stay with us again is truly rewarding. Thank you for choosing Red Roof. We look forward to welcoming you back soon.Sincerely,ViktorRed Roof Management RediResponse Specialist
还行，这次定的都可以
华盛顿特区及其周边的酒店价格普遍很高，但住在这家酒店是值得的，它离我的商务会议地点非常近。2024年4月21日（周日）下午4点左右，我抵达酒店办理延迟入住时，前台的那位女士非常乐于助人，并且积极解决问题。在2024年4月25日早上退房时，另一位前台工作人员Danny先生也提供了很多帮助。
这家酒店所有员工的态度都让人摸不着头脑。我通过*******预订了房间，但到达酒店后，他们告诉我目前没有空房。他们让我们等了一个小时，然后给了我们一间有异味的房间，而且没有烤箱或冰箱等设施。他们还搞乱了我的付款流程。*******告诉我他们会收取预订费用，但我入住时，酒店前台又收了钱。我和*******的一位客服人员谈过，他告诉我他的团队会解决这个问题。
除此之外，这家酒店很安静。
由于热水坏了，我对这次住宿感到非常失望，所以我被换到了另一个房间。热水仍然不够热，但足够让我快速淋浴。
第二天晚上热水用好了，但退房那天早上又坏了。那位年轻的女士非常友善，解决了我的担忧。
床上有只死飞蛾，估计是他的房间。而且没有热水洗澡。
就其本身而言，它很好
没有打扫房间。
但至少
好的
Had a great time
The staff were so friendly and helpful. Only 20 minutes from Downtown. I hope to come back soon DC is amazing.