酒店回复: Hello Katy, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

酒店回复: Hello Saran, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

酒店回复: Hello Roscoe,We appreciate your feedback about our friendly staff. Please note, we take all comments seriously and will address this matter accordingly to ensure a pleasant stay for our future guests.

酒店回复: Hello marilynkate,We appreciate your feedback on the cleanliness of the room and the hallway doors. Rest assured that we take all guest concerns seriously and will address them with our team for improvement. Your comments will help us enhance the experience for our future guests.