酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at HomeTowne Studios Tacoma - Puyallup. I am so disappointed that you did not enjoy your stay due to the issues you encountered. I sincerely apologize to hear about the condition of your room and its amenities not meeting your expectations. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you are comfortable. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
酒店回复: Hello Sabine,HomeTowne Studios Tacoma - Puyallup thank you for sharing your feedback. I'm genuinely sorry to learn about your disappointing experience. It's disheartening to hear about the issues you encountered, from the unsettling incident with the attempted room entry to the noise disturbances and the clogged sink. We are very grateful for the positive mention of our staff. Please know that we are taking your concerns seriously. We will be addressing each point to ensure a better experience for all our guests moving forward. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,JonathanRed Roof Management RediResponse Specialist
酒店回复: Dear LaurieWe are so sorry you did not enjoy your stay. Front Office is always available to assist with any concerns, Wishing you had contacted us. Please accept our apologies.
4.0分
家庭亲子
原文
翻译提供方：Google
该住所不应宣传为长期住宿，也不应提供任何锅碗瓢盆或碗碟。
5.0分
其他
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Room clean, full kitchen with stove & storage & sink& microwave and a full size fridge, ac/heating keeps room warm especially since its getting cold, house keeping very friendly and management is always urgently on top of everything.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at HomeTowne Studios Tacoma - Puyallup. It's wonderful to hear you enjoyed the cleanliness of your room and the convenience of the full kitchen amenities! I'm especially happy that our housekeeping and management teams made a positive impression with their friendliness and responsiveness. We’re glad to know that you appreciate the effort we put into ensuring a pleasant stay for all our guests. Thank you for choosing Red Roof. We hope to welcome you back soon for another great experience.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
其他
The room had a weird smell like fish. And there was for directions on how to use the AC.
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酒店回复: Dear ClaudiaWe are very sorry to hear about the unusual smell in your room. We take great pride in our rooms. Thank you for bringing it to my attention. We will take into consideration on table tents for instuctions for usage of the thermastat. I am happy to hear our front desk was able to help you with that upon arrival.Sincerely,Robyn M.General Manager
1.0分
商务出差
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Single woman traveling put in a room that was high risk.
Had to clean my own room and take out trash.
Wont return my deposit for a week and that left me sleeping in my car in the cold because that was my food and gas money. Was told by front desk it would be returned right after check out.
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酒店回复: Dear DebraThank you for choosing Hometowne Studios PuyallupYour deposit was refunded day of departure, Banking system usually takes 3-5 business days. Please feel free to call me directly, with any questions or concerns.Sincerely,Robyn Mitchell
前台服务态度很好。
请阅读这篇评论
这家汽车旅馆更像是一个临时住所或半永久性住所，专门为那些在其他地方租不到房的人提供。酒店有标志暗示他们会对客人进行背景调查，客人只能入住28天，之后必须离开24小时。酒店还贴有电话号码，告知客人如果因为性侵犯或其他原因被强行扣留，可以拨打电话。我们到达时，停车场里有很多可疑人员。房间窗户上的植物和狭小空间里摆放的大型冰箱都表明有人居住。我们担心车辆的安全。我们办理了入住手续，当天下午找到其他住处后就立即退房。不得不说，他们非常慷慨，因为我们预订的两个晚上都没用，所以给了我们抵扣额。这些评论让我相信这是一家普通的酒店。
可惜的是，这家酒店相当破败。台面和地板上有很多划痕。床架弹性奇特，就像一个弹出式金属床架，床垫下没有弹簧床垫。房间里弥漫着脏衣服的味道。他们不提供餐具和厨具，所以炉头和冰箱（晚上会嗡嗡作响）根本没用。谁会带着煎锅和厨具旅行呢？
员工很友好，但也就仅此而已了。
这家酒店的员工友好且乐于助人，我对此深表感激。然而，整体体验令人失望。电梯里弥漫着浓重的酒味和体臭，酒店里也非常吵闹——我能听到周围发生的一切。我楼上的客人搬了半夜的家具，让我难以入睡。
晚上9点14分，酒店管理人员打电话到我的房间，询问一切是否正常。虽然我理解并感激他们的用意，但忙碌了一天后，我早早就睡了，电话把我吵醒了。
凌晨2点22分，一名男子试图进入我的房间——先是使用房卡，然后摇晃房门，接着又用力敲门并摇晃门把手。直到我威胁要报警，他才罢休。这令人恐惧，也让我深感不安。
第二天早上，我早早起床，准备继续忙碌的工作，却发现水槽堵塞了，无法排水。值得称赞的是，工作人员在我回来的时候就解决了问题。
可惜的是，第二天晚上的情况也好不到哪里去。噪音持续不断，凌晨三点多有人还在大声播放电视，让我再次辗转难眠。
我住过很多酒店和汽车旅馆，从来没有觉得有必要留下负面评价——直到这次。尽管工作人员很友善，但缺乏安全保障、噪音过大以及维护问题，让我这次的酒店体验非常糟糕。我完全不推荐这家酒店。
没想到这里也提供长期住宿。酒店外面有一些可疑的人，我们担心我们的车停在外面。我们感觉不安全，房间里还有一只虫子在飞。
其他客人都像摇滚明星一样狂欢。浴帘散发着酸臭味，房间一进门就弥漫着汗臭味。暖气和空调都坏了。我迫不及待地想退房。
该住所不应宣传为长期住宿，也不应提供任何锅碗瓢盆或碗碟。
Room clean, full kitchen with stove & storage & sink& microwave and a full size fridge, ac/heating keeps room warm especially since its getting cold, house keeping very friendly and management is always urgently on top of everything.
The room had a weird smell like fish. And there was for directions on how to use the AC.
Single woman traveling put in a room that was high risk.
Had to clean my own room and take out trash.
Wont return my deposit for a week and that left me sleeping in my car in the cold because that was my food and gas money. Was told by front desk it would be returned right after check out.