酒店回复: Dear Carlos, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

酒店回复: Dear Guest,We are sorry that your room didn't quite meet your expectations. We understand that a good night's rest is crucial, especially after a long day of driving. We apologize for the inconvenience this might have caused. We'll take your feedback into consideration when assigning rooms in the future. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management

酒店回复: Dear Tracy,Thank you for being our guest at Extended Stay America. We're glad we could provide a seamless last-minute stay. Thank you for recognizing our efforts. We appreciate your feedback on our breakfast and will explore ways to improve. Thank you again, and we hope you will choose us the next time you visit the area.Sincerely,Hotel Management

酒店回复: Thank you, Uziel, for sharing such wonderful feedback! We are thrilled to know your stay was outstanding and that our team helped make your visit enjoyable. Hearing that everything met your expectations truly motivates us. It was a pleasure having you with us, and we look forward to welcoming you back to Extended Stay America for another comfortable and seamless experience soon!Sincerely,Hotel Management

酒店回复: Dear Elvia, Thank you for choosing Extended Stay America. We are delighted that you had a good time with us and were pleased with our location being quiet and peaceful. We look forward to welcoming you back for another wonderful experience!Sincerely,Hotel Management

酒店回复: Dear Guest,We’re sorry the experience left you feeling uneasy. While there may not be visible personnel at all times, measures are in place to help maintain a secure environment for all guests. That said, we recognize the importance of helping guests feel reassured throughout their stay, and we’ll be reviewing how we can better communicate those efforts. Thank you for sharing your concerns with us. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management

酒店回复: Dear Sergio,Thank you for reviewing your stay at Extended Stay America. We're happy to know your stay was a positive one and that you enjoyed your time with us. Providing a comfortable and welcoming environment is always our goal, and it's rewarding to hear when guests leave satisfied. We appreciate you choosing our property and hope to have the opportunity to welcome you back for another enjoyable visit in the future.Sincerely,Hotel Management

酒店回复: Dear Jorge,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated.Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management