酒店回复: Thank you for your feedback. If there's anything we can do to make your next stay better, we’d be happy to help.
2.0分
商务出差
原文
翻译提供方：Google
缺乏照明
与之前相比，房间里的灯光除了浴室和盥洗室外，就只有房间角落里的一盏灯，显得很暗。
酒店回复: 現在、以前よりも部屋に光が入るように改装中です。
5.0分
其他
Check in was fine front desk staff were knowledgable...the building is old and worn out...I expect better from Radison.
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酒店回复: Thank you for your feedback. We’re glad to hear that check-in went smoothly and that our front desk team was helpful. We understand your concerns about the condition of the building and appreciate you sharing this with us. Your comments help us focus on areas that need attention, and we’re working to make improvements. We hope to have the opportunity to provide you with a better experience on a future stay.
3.0分
商务出差
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This used to be a good brand. This location is more like a Motel 6. Just setting expectations. A bare bones safe OK facility. At night check in doubles as shuttle driver, which is weord to arrive and not be able to check in until shuttle comes bacl.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet the expectations you associate with our brand, and we understand how frustrating it can be to arrive and have to wait for the front desk while the shuttle is out. Your comments help us identify areas for improvement, and we’ll be reviewing our procedures to ensure a smoother check-in experience for future guests. We hope you’ll consider giving us another opportunity to provide a better stay.
5.0分
商务出差
Property is old but clean its quiet close to the airport and hasa grocery store across the road for long stays
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酒店回复: Thank you for sharing your feedback with us! We’re glad to hear that you found the property clean and enjoyed the quiet atmosphere. It’s also great to know our convenient location near the airport and the nearby grocery store helped make your stay more comfortable.We appreciate your comments and hope to welcome you back on your next visit!
5.0分
家庭亲子
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The property was nice, but older. The curtains were off track on the far end, the shade had a tear in it, the flooring was cracked, the lamp was broken and glued back together, the room smelled of cigarette smoke, the deadlock on the door did not work (and we really tried!), the HVAC made whirling and gurgling noises when it was on, my husband heard a beep all night long, the refrigerator was loud when it came on, and there was a constant underlying buzz/hum that was not related to the airport. I'm sorry to the owners for this review, but we got the room great at a great rate!
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酒店回复: Thank you for taking the time to share such detailed feedback. We truly appreciate your honesty, and we’re very sorry to hear about the multiple issues you encountered during your stay. This is far from the experience we want our guests to have.Please know that we take your comments seriously. We will be addressing the concerns you mentioned — including the condition of the room furnishings, the odor, the door lock, and the noise disturbances — with our maintenance and housekeeping teams right away to ensure these issues are corrected.We’re glad to hear you were able to secure a great rate, but we want every stay to feel comfortable and worry-free regardless of price. We sincerely apologize for falling short and hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.
挺好的 离机场很近 挺好的
房间位置OK，离机场近
班车没有自动来接……我们不得不打电话给酒店，之前我们并不知道有这项服务，而且我的手机无法拨打国际长途。酒店位置不错，床也很舒服。价格便宜。
办理入住时收取的押金
尽管没有额外使用或损坏设备。
我还没有收到退款。
好的
缺乏照明
与之前相比，房间里的灯光除了浴室和盥洗室外，就只有房间角落里的一盏灯，显得很暗。
Check in was fine front desk staff were knowledgable...the building is old and worn out...I expect better from Radison.
This used to be a good brand. This location is more like a Motel 6. Just setting expectations. A bare bones safe OK facility. At night check in doubles as shuttle driver, which is weord to arrive and not be able to check in until shuttle comes bacl.
Property is old but clean its quiet close to the airport and hasa grocery store across the road for long stays
The property was nice, but older. The curtains were off track on the far end, the shade had a tear in it, the flooring was cracked, the lamp was broken and glued back together, the room smelled of cigarette smoke, the deadlock on the door did not work (and we really tried!), the HVAC made whirling and gurgling noises when it was on, my husband heard a beep all night long, the refrigerator was loud when it came on, and there was a constant underlying buzz/hum that was not related to the airport. I'm sorry to the owners for this review, but we got the room great at a great rate!