酒店回复: We are glad to hear that you enjoyed your stay with us. We hope to have you back again!
3.0分
其他
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We stayed here due to the proximity to the spectrum Center. I would recommend probably staying at one of the other hotels on the other side of the center. This hotels was around on what I would call the back side of the arena where a large bus station and some abandoned buildings are across the street so there was a lot of vagrancy when we walked out of the hotel. Another unsettling thing experienced while we were here is that right after checking in someone who presented themselves as working at the hotel came to check if room was occupied, and then as we were leaving, way before check out time, someone with a universal key came barging into the room but we had security lock on the door. When asking him why he was coming in the room he spoke little English to explain himself. It’s hard to say if this is really incompetence or nefarious but it was unsettling either way and seems like a security issue. On top of that the mattress and pillows were dreadful, and you have to pay to valet park with no other good option. Would not recommend. Breakfast was good and facilities were clean tho.
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酒店回复: Thank you for your detailed feedback. We sincerely apologize for the unsettling experiences you had during your stay. The safety and privacy of our guests are our highest priorities, and we deeply regret that you felt uncomfortable due to the room entry attempts you described. We have addressed these specific incidents with our housekeeping and front desk teams to reinforce our strict security protocols and ensure this does not happen again.We also appreciate your comments regarding the surrounding area. While we are located in a busy urban center, we understand how the street activity can impact a guest’s sense of comfort, and we are working with local city partners to improve the environment around our property.I am sorry that our mattress and pillows did not provide a restful night's sleep and that our parking options were a source of frustration. On a positive note, I am glad you enjoyed our breakfast and found the facilities to be clean. We value this feedback as we look for ways to improve our guest amenities.
1.0分
情侣出游
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My recent stay at the Hyatt was by far the worst hotel experience I have ever had. I booked and paid in full through ******* for two nights, yet when I arrived, I was unexpectedly charged additional incidentals and an extra night, on top of what I had already paid. The check-in staff member openly stated she did not know why she charged so much, and she was unable to correct it. Her manager was “unavailable,” and no one else at the property could assist me in refunding the incorrect charges. I was told I would have to wait until next week for any resolution.
Coming from out of town to enjoy a hotel I previously loved, this was extremely stressful and completely ruined my trip. No one expects to pay twice for a weekend getaway or have their money tied up without explanation.
To make matters worse, the valet incorrectly tagged my car, and when I requested it, I was told my vehicle had already been taken out. Only later did they discover that the number in the system did not match the tag on my car. This added even more confusion and frustration during an already stressful stay.
Because of these issues, I can’t even give a fair review of the actual room—the check-in process and valet experience overshadowed everything. My trip was essentially ruined due to the multiple incorrect charges, lack of accountability, and lack of support from hotel staff
I am truly unhappy and extremely disappointed with this experience.
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酒店回复: I'm very sorry to hear about your negative experience. Your frustrations are completely understandable, and we sincerely apologize for the inconvenience and stress caused. We hope you’ll give us another chance to provide a better experience on your next visit.
2.0分
朋友出游
Everything was good until it was time for a shower water was lukewarm for two days. Front desk was advised
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酒店回复: Thank you for your feedback. We apologize for the inconvenience with the lukewarm water and appreciate you informing the front desk. This issue has been resolved, and we hope the chance to provide a better experience for you on your next trip to Charlotte.
5.0分
其他
The room was clean, staff was very nice, breakfast was nice but did not have turkey or chicken products like sausage or bacon.
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酒店回复: Thank you for your feedback, We hope you decide to stay with us again.
4.0分
其他
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The guy who did our valet whom I can't remember the name of was super nice and attentive I fully trusted him and the reason our stay would have been five stars.
The lady who checked us in, I think her name was Adriana, was also really nice.
Only giving four stars because of the man who was at the desk when we left and seemed bothered and not useful in answering the one question I had. Would 100% return if not for him.
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酒店回复: Thank you for your feedback, We hope you decide to stay with us again.
3.0分
其他
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We always stay here when in town for an event at the Spectrum center. Hotel staff is always great and helpful. But per usual, the valet staff here is absolutely AWFUL. Checked in around 3pm Thursday, no one came to us, we had to walk up to them. Didn’t explain rates or info, just took our name and rode off. The valet who looked like he was in charge( had on a charlotte hornets beanie, didn’t get his name) didn’t even attempt to help or assist. For $65 a night to park, I’d expect more. The whole valet staff needs more training.
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酒店回复: Thank you for your continued loyalty and for sharing your feedback. We're glad you enjoy our staff and location, but we're sorry for the valet experience. We will address this with our team and work on improving their service. We hope to see you back on your travels to Charlotte.
房间可以再多一些关怀和维护，但总体来说入住体验不错。员工很棒，地理位置也完美。
非常失望，卫生状况太差了，淋浴间里有黑霉。代客泊车被收了两次费，250美元的杂费押金也一直没退。再也不会来了。
太喜欢这个地方了！从地理位置到无微不至的服务，一切都堪称完美！
我推荐它。
性价比较高的一家酒店。距离会议中心步行 10 分钟。离市中心很近，早餐不错。
We stayed here due to the proximity to the spectrum Center. I would recommend probably staying at one of the other hotels on the other side of the center. This hotels was around on what I would call the back side of the arena where a large bus station and some abandoned buildings are across the street so there was a lot of vagrancy when we walked out of the hotel. Another unsettling thing experienced while we were here is that right after checking in someone who presented themselves as working at the hotel came to check if room was occupied, and then as we were leaving, way before check out time, someone with a universal key came barging into the room but we had security lock on the door. When asking him why he was coming in the room he spoke little English to explain himself. It’s hard to say if this is really incompetence or nefarious but it was unsettling either way and seems like a security issue. On top of that the mattress and pillows were dreadful, and you have to pay to valet park with no other good option. Would not recommend. Breakfast was good and facilities were clean tho.
My recent stay at the Hyatt was by far the worst hotel experience I have ever had. I booked and paid in full through ******* for two nights, yet when I arrived, I was unexpectedly charged additional incidentals and an extra night, on top of what I had already paid. The check-in staff member openly stated she did not know why she charged so much, and she was unable to correct it. Her manager was “unavailable,” and no one else at the property could assist me in refunding the incorrect charges. I was told I would have to wait until next week for any resolution.
Coming from out of town to enjoy a hotel I previously loved, this was extremely stressful and completely ruined my trip. No one expects to pay twice for a weekend getaway or have their money tied up without explanation.
To make matters worse, the valet incorrectly tagged my car, and when I requested it, I was told my vehicle had already been taken out. Only later did they discover that the number in the system did not match the tag on my car. This added even more confusion and frustration during an already stressful stay.
Because of these issues, I can’t even give a fair review of the actual room—the check-in process and valet experience overshadowed everything. My trip was essentially ruined due to the multiple incorrect charges, lack of accountability, and lack of support from hotel staff
I am truly unhappy and extremely disappointed with this experience.
Everything was good until it was time for a shower water was lukewarm for two days. Front desk was advised
The room was clean, staff was very nice, breakfast was nice but did not have turkey or chicken products like sausage or bacon.
The guy who did our valet whom I can't remember the name of was super nice and attentive I fully trusted him and the reason our stay would have been five stars.
The lady who checked us in, I think her name was Adriana, was also really nice.
Only giving four stars because of the man who was at the desk when we left and seemed bothered and not useful in answering the one question I had. Would 100% return if not for him.
We always stay here when in town for an event at the Spectrum center. Hotel staff is always great and helpful. But per usual, the valet staff here is absolutely AWFUL. Checked in around 3pm Thursday, no one came to us, we had to walk up to them. Didn’t explain rates or info, just took our name and rode off. The valet who looked like he was in charge( had on a charlotte hornets beanie, didn’t get his name) didn’t even attempt to help or assist. For $65 a night to park, I’d expect more. The whole valet staff needs more training.