酒店回复: Jessica,Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had a fantastic stay at our hotel and enjoyed every aspect of your experience.See you again soon.Regards
1.0分
其他
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All my room keys kept getting locked smelly was supposed to be nonsmoking cigarettes burned out holes in my linen I worked for them for free there was no orange juice
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酒店回复: Tine Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent stay did not meet your expectations.We take your comments seriously and will be addressing the issues you mentioned with our team to ensure improvements are made.
1.0分
家庭亲子
we didn't like anything about the hotel, the toilet was broken, dirty and the blankets were stained.
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酒店回复: DiazThank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experience and the issues. Please know that we are addressing your review with our housekeeping and maintenance teams to ensure they are resolved immediately. We would appreciate the opportunity to make things right.Regards
1.0分
其他
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We arrived at 6pm 1 room almost ready, 2nd room wasnt ready for another hour. Our Tv didnt have a remote. Got one front desk. It didnt work. Our room was clean. Good job maids, but the condition of the building definitely run down. No shampoo in the shower. We knew this was not a five star hotel, we only needed a good bed and tv to unwind at the end of a long day. We got neither. The noise outside our room at 2 am was unbearable. Breakfast selection was minimal and limited. Coffee pots were empty. Would not recommend. There are 3 hotels within walking distance of this one. I would recommend checking them.
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酒店回复: KathyThank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay with us did not meet your expectations. We take your concerns very seriously and regret that we fell short in providing you with the quality experience you deserved.
2.0分
商务出差
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We waited at the front desk, which was unattended, for nearly 10 minutes with phone ringing and no answer. After checking into to our room, noticed the TV was not working. I immediately called the feon desk and was told the maintenance person would come. It took almost two hours before he showed up.
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酒店回复: Arthur,Thank you for sharing your experience with us. I sincerely apologize for the delay in addressing the issue with your TV and for the inconvenience it caused during your stay.Management will address it with staff.Regards.
1.0分
其他
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Hotel very old and outdated. Had to ask for housekeeping to clean room. Left 1 towel and had to chase housekeeping person to get additional towels. Found a roach on the bed. Had to have sheets changed upon check in because there were stains all over the sheets.
Cracks in the ceiling in the bathroom. Windows were dirty. I should have checked out the day I checked in. People at the front desk were very nice. I was very surprised of the conditions at this Quality hotel. I have stayed at others that were great.
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酒店回复: Deb.Thank you for your feedback. We're truly sorry to hear that your stay did not meet expectations, especially when it comes to the cleanliness and overall comfort of your room. Hotel management is going to address this immediately.Thank you again
2.0分
其他
Holes and dents punched in walls and bathroom door, bad smells and cigarette holes in the blankets
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酒店回复: Leslie,Thank you for taking the time to share your feedback. We’re very sorry to hear about the condition of your room and the experience you had during your stay. What you described does not reflect the standards we aim to uphold, and we sincerely apologize for the inconvenience and discomfort this caused.Please know that your comments have been brought to the attention of our housekeeping and maintenance teams for immediate review and action. We are actively addressing these issues to ensure future guests do not encounter similar problems.Regards.
房间还可以
还行吧，就是退房那天出了点问题。
住在这里总是很愉快。
伟大的
All my room keys kept getting locked smelly was supposed to be nonsmoking cigarettes burned out holes in my linen I worked for them for free there was no orange juice
we didn't like anything about the hotel, the toilet was broken, dirty and the blankets were stained.
We arrived at 6pm 1 room almost ready, 2nd room wasnt ready for another hour. Our Tv didnt have a remote. Got one front desk. It didnt work. Our room was clean. Good job maids, but the condition of the building definitely run down. No shampoo in the shower. We knew this was not a five star hotel, we only needed a good bed and tv to unwind at the end of a long day. We got neither. The noise outside our room at 2 am was unbearable. Breakfast selection was minimal and limited. Coffee pots were empty. Would not recommend. There are 3 hotels within walking distance of this one. I would recommend checking them.
We waited at the front desk, which was unattended, for nearly 10 minutes with phone ringing and no answer. After checking into to our room, noticed the TV was not working. I immediately called the feon desk and was told the maintenance person would come. It took almost two hours before he showed up.
Hotel very old and outdated. Had to ask for housekeeping to clean room. Left 1 towel and had to chase housekeeping person to get additional towels. Found a roach on the bed. Had to have sheets changed upon check in because there were stains all over the sheets.
Cracks in the ceiling in the bathroom. Windows were dirty. I should have checked out the day I checked in. People at the front desk were very nice. I was very surprised of the conditions at this Quality hotel. I have stayed at others that were great.
Holes and dents punched in walls and bathroom door, bad smells and cigarette holes in the blankets