On night one, the valet called us at 11:00 pm and woke is up to verify what kind of car we had. The floors were dirty and looked like they have not been cleaned in weeks. We normally do not have issues with this hotel, but this time was different.
展开
酒店回复: Dear Amanda,Thank you for sharing your experience. We are glad you chose to stay with us again, and we value your continued trust. We have noted your concerns regarding the late valet call and the floor conditions, and these points will be addressed with our team to ensure greater attention and consistency. Your feedback helps us refine our standards so each visit feels as comfortable as your past stays. We look forward to welcoming you back for a smoother and well supported experience.Sincerely, Shonteria Gibbons General Manager
5.0分
其他
We enjoyed watching cargo ships from the balcony. Top Deck bar was a great place to view the river and enjoy drinks.
展开
酒店回复: Dear Chris,Thank you for your kind feedback. We are delighted to know you enjoyed the beautiful river views and watching the cargo ships from the balcony. It is wonderful that you had a pleasant time at the Top Deck bar while taking in the scenery and relaxing with drinks. We appreciate your positive comments and look forward to welcoming you back for another enjoyable stay with us soon.Sincerely, Shonteria Gibbons General Manager
5.0分
情侣出游
展开
We stayed on the river and our room was so comfortable and spacious - high ceilings and really lovely vista of the river. Nice bathroom. The staff were very friendly. Easy walk to restaurants and shopping and historic sites.
展开
酒店回复: Dear Meghan,Thank you for sharing such a lovely reflection on your stay. It’s wonderful to hear that the river view, high ceilings, and spacious comfort made your visit so enjoyable. We’re glad the bathroom met your expectations and that our team helped create a warm and welcoming atmosphere. Being close to local attractions is something we’re proud of, and we’re happy it added ease and charm to your experience. We hope your next visit is just as memorable.Sincerely, Shonteria Gibbons General Manager
4.0分
家庭亲子
展开
The hotel, staff and location were great. However if you are going to stay here consider the noise of River Street, it was very loud with the bars, restaurants and people driving very noisy cars along the street well beyond midnight.
展开
酒店回复: Dear Katrina,Thank you for sharing your thoughtful feedback. We are pleased to know you enjoyed the hotel, staff, and convenient location. We regret the outside noise from River Street impacted your rest, and your comments have been noted for review. We appreciate your understanding, as the vibrant area can sometimes be lively at night, and we will explore options to enhance sound comfort for future stays.Sincerely, Shonteria Gibbons General Manager
3.0分
其他
展开
Two Different Things
The staff was excellent but the room was a different story. The room had that “Old” world smell we could deal with that but the wood floor had a “sticky” substance like maple syrup. For the price we paid, you would expect more.
展开
酒店回复: Dear John E,Thank you for sharing your feedback. We are glad to hear you appreciated the excellent service from our staff. We regret the inconvenience caused by the room condition and cleanliness concerns. Your comments have been shared with our housekeeping team for immediate attention. We value your input and will continue working to ensure our rooms meet the same high standard of service our staff provides.Sincerely, Shonteria Gibbons General Manager
5.0分
家庭亲子
Great staff. River view room was simple but beautiful. The location was wonderful
展开
酒店回复: Dear Mario,Thank you for sharing your wonderful feedback. We are glad to know you enjoyed the beautiful river view and appreciated our great staff. It is a pleasure to hear that the simplicity and charm of your room added to your comfort. We are also delighted that our convenient location enhanced your stay. Our team strives to create memorable experiences, and your kind words truly motivate us. We look forward to welcoming you again for another relaxing visit.Sincerely, Shonteria Gibbons General Manager
4.0分
家庭亲子
Had a room on lower level with no view. Very dark. Other than that it was nice.
展开
酒店回复: Dear Cindy,Thank you for your feedback. We are pleased to know that you had an overall nice stay and enjoyed your time with us. We regret that your lower-level room felt dark and without a view. Your comments have been noted, and we will do our best to accommodate brighter room preferences on future visits. We appreciate your input and look forward to welcoming you back for an even better experience.Sincerely, Shonteria Gibbons General Manager
5.0分
其他
Great location for enjoying downtown Savannah and the riverfront.
Staff was excellent.
展开
酒店回复: Dear Nancy,Thank you for your kind words. We’re delighted to hear that our location made it easy for you to enjoy the charm of downtown Savannah and the riverfront. It’s also wonderful to know our team left a positive impression during your stay. We truly appreciate your feedback and hope to welcome you back for another memorable visit.Sincerely, Shonteria Gibbons General Manager
是的，不行。去别的地方吧。
我到的时候，等着一个离我的车只有五英尺远的代客泊车员，看着我把东西装上车，然后把所有东西都搬走，什么也没做。当我的双手都拿满了东西时，我不得不放下东西，把钥匙递给他们。入住手续很顺利，但房间很破旧，而且根据地理位置来说，房间很吵。哦，对了，隔音效果非常差，所以你不仅会听到街上的噪音，还会听到其他地方的噪音。别来这里了。
每次选举 45 美元
On night one, the valet called us at 11:00 pm and woke is up to verify what kind of car we had. The floors were dirty and looked like they have not been cleaned in weeks. We normally do not have issues with this hotel, but this time was different.
We enjoyed watching cargo ships from the balcony. Top Deck bar was a great place to view the river and enjoy drinks.
We stayed on the river and our room was so comfortable and spacious - high ceilings and really lovely vista of the river. Nice bathroom. The staff were very friendly. Easy walk to restaurants and shopping and historic sites.
The hotel, staff and location were great. However if you are going to stay here consider the noise of River Street, it was very loud with the bars, restaurants and people driving very noisy cars along the street well beyond midnight.
Two Different Things
The staff was excellent but the room was a different story. The room had that “Old” world smell we could deal with that but the wood floor had a “sticky” substance like maple syrup. For the price we paid, you would expect more.
Great staff. River view room was simple but beautiful. The location was wonderful
Had a room on lower level with no view. Very dark. Other than that it was nice.
Great location for enjoying downtown Savannah and the riverfront.
Staff was excellent.