This is not the property’s fault but Expedia’s fault. They had false advertisement regarding a bathtub, crib availability, and the picture showing the incorrect room!!! Once we checked in, we asked for a room with a bathtub and crib for our baby and they told us they don’t have either! And i couldn’t cancel at that point
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酒店回复: Hello Cristina,I am sorry you did not get the experience you deserve. Each of our rooms are set up differently but we do not offer bathtubs at this location.We hope that you will stay with us in the future.
4.0分
其他
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Convenient to River Street and City Market.
Elevator to River Street. It was a family vacation. Valet was excellent. We took advantage of both restaurants and Rooftop lounge. Food and service were excellent. The only thing would be a mini fridge in the room.
5.0分
其他
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Highly Recommend
Awesome place. Our view from the balcony was wonderful. From the valets, to the desk staff, to the cleaning staff everyone was very friendly and went out of their way to accommodate us.
My only negative was the floor in our room was sticky, it seemed to need a thorough cleaning.
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酒店回复: Dear Marjorie,Thank you for your wonderful feedback! We are delighted to know you enjoyed the beautiful balcony view and that our team, from valet to housekeeping, made your stay so welcoming. It is great to hear their efforts left a positive impression. We appreciate your note about the floor and will share this with our team for improvement. Your recommendation means a lot, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
4.0分
家庭亲子
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Conveniently located. Staff very friendly. Roof top restaurant-NEST was excellent. Things I didn’t like-room smelled old or musky. No mini fridge in room. River St entrance closed after 11.
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酒店回复: Dear Veronica,Thank you for sharing your experience. We are glad you enjoyed the convenient location, friendly staff, and the excellent rooftop restaurant, NEST. Your feedback about the room odor, lack of a mini fridge, and River Street entrance hours is appreciated and will be reviewed with our team. We value your input and look forward to welcoming you again with an even better stay.Sincerely, Hotel Manager
1.0分
其他
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DO NOT STAY HERE
Do not stay here. It is musty and dirty, and they allow non-patrons to come into the lobby to harass patrons by asking for money. The floors in the room were sticky, and the elevator smelled bad. The general manager is rude. If this is how you people run a business, I cannot wait to see how long you will be around. The guy at the front desk was friendly. Stay at Hotel Bardo instead.
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酒店回复: Dear Kinza,Thank you for sharing your perspective. While we are glad you found our front desk associate friendly, we would like to address your concerns. Our hotel has policies in place to ensure only registered guests have access to public areas, and we do not allow loitering or solicitation in the lobby. In addition, our housekeeping and maintenance teams follow regular cleaning schedules for both rooms and common areas. Guest comfort and security remain our top priorities, and we take all feedback seriously.Sincerely, Hotel Management
5.0分
其他
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Perfect hotel!
We had a great time and were thoroughly pleased with the Cotton Sail. Everything was just as we booked it. Concierge was very helpful, front desk took care of us and “Tru” the valet became a friend. Perfect location right between old and new river street. Had a room with a French balcony overlooking the river just like we wanted and we will definitely come back.
4.0分
商务出差
The best option for parking is the public parking garage across the street versus $45 a day for valet. This property does not have a swimming pool.
5.0分
其他
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The Cotton Sail is in a great location, if you stay, try the River House restaurant downstairs! The staff was friendly, the rooms clean, and the location was terrific! Parking will cost $45/night in valet so plan on the extra cost, but the convenience made it worth it. This is a short 25 minute drive to Tybee Island, and an easy 5 minute walk to the market place. I would definitely recommend a stay!
是的，不行。去别的地方吧。
我到的时候，等着一个离我的车只有五英尺远的代客泊车员，看着我把东西装上车，然后把所有东西都搬走，什么也没做。当我的双手都拿满了东西时，我不得不放下东西，把钥匙递给他们。入住手续很顺利，但房间很破旧，而且根据地理位置来说，房间很吵。哦，对了，隔音效果非常差，所以你不仅会听到街上的噪音，还会听到其他地方的噪音。别来这里了。
每次选举 45 美元
This is not the property’s fault but Expedia’s fault. They had false advertisement regarding a bathtub, crib availability, and the picture showing the incorrect room!!! Once we checked in, we asked for a room with a bathtub and crib for our baby and they told us they don’t have either! And i couldn’t cancel at that point
Convenient to River Street and City Market.
Elevator to River Street. It was a family vacation. Valet was excellent. We took advantage of both restaurants and Rooftop lounge. Food and service were excellent. The only thing would be a mini fridge in the room.
Highly Recommend
Awesome place. Our view from the balcony was wonderful. From the valets, to the desk staff, to the cleaning staff everyone was very friendly and went out of their way to accommodate us.
My only negative was the floor in our room was sticky, it seemed to need a thorough cleaning.
Conveniently located. Staff very friendly. Roof top restaurant-NEST was excellent. Things I didn’t like-room smelled old or musky. No mini fridge in room. River St entrance closed after 11.
DO NOT STAY HERE
Do not stay here. It is musty and dirty, and they allow non-patrons to come into the lobby to harass patrons by asking for money. The floors in the room were sticky, and the elevator smelled bad. The general manager is rude. If this is how you people run a business, I cannot wait to see how long you will be around. The guy at the front desk was friendly. Stay at Hotel Bardo instead.
Perfect hotel!
We had a great time and were thoroughly pleased with the Cotton Sail. Everything was just as we booked it. Concierge was very helpful, front desk took care of us and “Tru” the valet became a friend. Perfect location right between old and new river street. Had a room with a French balcony overlooking the river just like we wanted and we will definitely come back.
The best option for parking is the public parking garage across the street versus $45 a day for valet. This property does not have a swimming pool.
The Cotton Sail is in a great location, if you stay, try the River House restaurant downstairs! The staff was friendly, the rooms clean, and the location was terrific! Parking will cost $45/night in valet so plan on the extra cost, but the convenience made it worth it. This is a short 25 minute drive to Tybee Island, and an easy 5 minute walk to the market place. I would definitely recommend a stay!