Kris & the guy at the front desk were great. Super friendly and you could truly tell they liked to be there!
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酒店回复: Thank you so much for taking the time to leave us an awesome review! We appreciate the 10/10 and the mentioning of our staff members, Kris and Brian! I will be sure to pass along to them, I know they will be just as excited to know they made a difference in your stay!
5.0分
其他
The staff and the GM were superb! We cannot expound enough on their efficiency, professionalism, or personalties. The GM and her staff will bring us back.
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酒店回复: Thank you so much for your awesome 10/10 Review and mentioning your experience with our Staff and GM! This is exactly the Customer Service we strive for and hearing that we succeeded really means the world! I can't wait to share your review with the rest of our team here. We can't wait to welcome you back.
5.0分
商务出差
I just wish the room key worked better, but apart from that, everything was amazing
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酒店回复: Thank you so much for your wonderful rating and kind feedback! We’re delighted to hear that you enjoyed your stay. We apologize for the inconvenience with the room key and appreciate you bringing it to our attention — we’ll make sure our team looks into it. We’re thrilled that everything else was amazing, and we hope to welcome you back again soon!
4.0分
其他
The staff was very friendly attentive. The room was clean and comfortable.
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酒店回复: Thank you for taking the time to leave a review! We are so glad you found our staff friendly and attentive, and your room was clean and comfortable! Here at the Wingate by Wyndham in Peoria we take great pride and strive for excellent guest satisfaction! It means a lot to our team here and I'll be happy to share your response with the rest of our staff. We hope to welcome you back again for a perfect 10!
3.0分
其他
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Comfortable rooms, but ANTS!
The staff was friendly when we arrived. The hotel was clean and the bed was very comfortable. The entire place needs a remodel, as furniture is scuffed and a bit worn out. The carpet was pulling away from the floor in our room and had white stains on the edges. The negatives from our stay were twofold: we got a knock at the door a couple hours after we checked in asking if we were running water. “Well, yes…we have washed our hands and flushed the toilet.” But apparently there was water coming through the ceiling downstairs. I guess they had to investigate, but it was an odd exchange and felt like they were blaming us. Then, came the ants. We were traveling with two little ones, so it was easier to eat our pizza in the room. We wiped up one little with a washcloth and placed it in the bathroom. The next morning, there were hundreds of ants swarming under it! Granted, we put a towel with food stains in the floor, but they clearly have an ant infestation. When I told the front desk at checkout, he just stared at me and said, “I’ll let housekeeping know.” No apology, nothing. Again, it felt like he was saying this was our fault, rather than the hotel’s structural issues.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found the staff friendly upon arrival and appreciated the cleanliness of the hotel and the comfort of the bed — those are things we take pride in.That said, we truly regret that other aspects of your stay fell short of expectations. We apologize for the condition of the room, including the worn furniture and carpet. We are aware that certain areas of the property are in need of updates, and your comments help us prioritize improvements as we plan future renovations.We’re also very sorry for the inconvenience you experienced with the water issue and the way the situation was handled. While our team does need to investigate any maintenance concerns immediately, the interaction should have been more courteous and clearly communicated — not leaving you feeling uncomfortable or blamed.Regarding the ants in your room, we absolutely understand how frustrating and unpleasant that must have been, especially while traveling with children. While any food left out can attract pests, that should never lead to an infestation. We are working closely with our pest control provider to address the issue and ensure our rooms meet the highest cleanliness and hygiene standards. We’re also following up with the front desk team to reinforce the importance of empathetic and helpful guest communication.We appreciate your honest feedback and hope you’ll consider giving us another chance in the future to provide a much-improved experience.
4.0分
其他
Our room was very clean, and staff responded quickly to requests. Some of the furnishings were worn.
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酒店回复: Thank you for taking the time to share your experience with us.We’re happy to hear that you found your room very clean and that our staff responded promptly to your requests — that’s exactly the level of service we strive to provide.We also appreciate your honest feedback regarding the furnishings. We understand that worn items can impact your overall impression, and please know we are actively evaluating areas for updates and improvements.Your comments are valuable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,
4.0分
家庭亲子
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We booked/stayed for the pool. However the pool is in need of some repair. The steps and the bottom of the pool are chipped and rough. No one cleaned it and there were all kinds of bugs in the pool in the morning. There were towels but the catch basket was removed. Beds were comfortable. Breakfast choices were good except for the orange juice, which was watery in the machine and nothing done about it. The knives needed to be replenished but were not until we were done eating. Strange meat choices to go with eggs...Canadian bacon, and when that ran out, summer sausage.
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酒店回复: Thank you for choosing to stay with us and for taking the time to share your detailed feedback.We're glad to hear that you found the beds comfortable and enjoyed the variety of breakfast options overall. However, I sincerely apologize for the maintenance and service concerns you experienced during your visit — particularly with the pool and breakfast area.We understand that the pool was a key reason for your stay, and it’s disappointing to hear it did not meet expectations. The chipped surfaces, lack of cleanliness, and missing towel basket are not reflective of our standards, and I’ve brought this to the attention of our maintenance and housekeeping teams for immediate follow-up.Regarding breakfast, we appreciate your comments about the orange juice machine and the limited utensil availability. We’re also reviewing our meat offerings to ensure we’re providing a more balanced and traditional variety.Your feedback is incredibly helpful as we work to improve our guest experience, and we hope to have the opportunity to welcome you back for a much more enjoyable and seamless stay in the future.Warm regards,
4.0分
其他
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Great room, poor pool area
Always a nice spacious room, comfy bed (albeit a little soft for my taste, but just my personal opinion). Used the pool and hot tub, both are very worn and in need of refinishing. There was visible mold on the walls and one ceiling tile was black from it by the hot tub and right where the towels are. The place is great as long as you don’t go swimming.
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酒店回复: Thank you for taking the time to share your feedback with us. We truly appreciate your overall rating of 8/10 and are glad to hear you enjoyed the spacious room and comfortable bed — even if the mattress was a bit softer than your personal preference.That said, I want to sincerely apologize for the condition of the pool and hot tub area. Your comments about the wear and visible mold are concerning, and we take them very seriously. Please know we are addressing these maintenance and cleanliness issues with our team and will ensure they are properly resolved.We’re grateful you brought this to our attention, and we hope to earn a perfect score on your next visit — including a better experience at the pool.Thank you again for your honesty, and we hope to welcome you back soon.Warm regards,
5.0分
其他
Room ready and convenient! Brian at desk friendly and accomodating!
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酒店回复: Thank you so kindly for your awesome 10/10 review! We surely appreciate the feedback and we are exceptionally pleased that you found Brian friendly and accommodating! I will be sure to pass that along to him, I know he will be so thrilled to hear!! We can't wait to welcome you back for any future travels!
酒店各方面都很不错，就是洗手盆的水太小，早餐不好。
Kris & the guy at the front desk were great. Super friendly and you could truly tell they liked to be there!
The staff and the GM were superb! We cannot expound enough on their efficiency, professionalism, or personalties. The GM and her staff will bring us back.
I just wish the room key worked better, but apart from that, everything was amazing
The staff was very friendly attentive. The room was clean and comfortable.
Comfortable rooms, but ANTS!
The staff was friendly when we arrived. The hotel was clean and the bed was very comfortable. The entire place needs a remodel, as furniture is scuffed and a bit worn out. The carpet was pulling away from the floor in our room and had white stains on the edges. The negatives from our stay were twofold: we got a knock at the door a couple hours after we checked in asking if we were running water. “Well, yes…we have washed our hands and flushed the toilet.” But apparently there was water coming through the ceiling downstairs. I guess they had to investigate, but it was an odd exchange and felt like they were blaming us. Then, came the ants. We were traveling with two little ones, so it was easier to eat our pizza in the room. We wiped up one little with a washcloth and placed it in the bathroom. The next morning, there were hundreds of ants swarming under it! Granted, we put a towel with food stains in the floor, but they clearly have an ant infestation. When I told the front desk at checkout, he just stared at me and said, “I’ll let housekeeping know.” No apology, nothing. Again, it felt like he was saying this was our fault, rather than the hotel’s structural issues.
Our room was very clean, and staff responded quickly to requests. Some of the furnishings were worn.
We booked/stayed for the pool. However the pool is in need of some repair. The steps and the bottom of the pool are chipped and rough. No one cleaned it and there were all kinds of bugs in the pool in the morning. There were towels but the catch basket was removed. Beds were comfortable. Breakfast choices were good except for the orange juice, which was watery in the machine and nothing done about it. The knives needed to be replenished but were not until we were done eating. Strange meat choices to go with eggs...Canadian bacon, and when that ran out, summer sausage.
Great room, poor pool area
Always a nice spacious room, comfy bed (albeit a little soft for my taste, but just my personal opinion). Used the pool and hot tub, both are very worn and in need of refinishing. There was visible mold on the walls and one ceiling tile was black from it by the hot tub and right where the towels are. The place is great as long as you don’t go swimming.
Room ready and convenient! Brian at desk friendly and accomodating!