酒店回复: Dear Genet, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
3.0分
其他
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The front desk staff were helpful. The mess on the carpet in the hallway a few doors down from our room went un vacuumed the two nights we were there. There was trash on the elevator floor. There was a lot of loitering going on late into the night, both inside the lobby and outside the hotel. There were people smoking right outside the lobby doors despite a sign stating that wasn’t allowed near the building.
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酒店回复: Dear Scott,Thank you for sharing your experience with us. We’re sorry that your stay did not meet your expectations, and we’ll be reviewing this with our housekeeping and maintenance teams to ensure improvements are made. We’re glad our front desk staff were helpful, and we truly appreciate you recognizing their efforts. We hope you’ll give us another chance to provide a better stay in the future.Sincerely,Hotel Management
1.0分
其他
Place was horrible, my wife would not stay there. There were dogs on property and smelled like smoke everywhere. Front desk person was nice though.
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酒店回复: Dear Kristy, We appreciate you taking the time to share your perspective. While we regret that your stay did not fully meet your expectations, we value your feedback as it provides insight into how guests view their experiences. We aim to offer practical and comfortable accommodations for travelers in various situations, and your comments will be considered as part of that ongoing effort. We hope that if your travels bring you back to the area, you might give us another opportunity to provide a stay that better aligns with your needs and offers a more positive experience overall.Sincerely,Hotel Management
3.0分
其他
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Room was clean, no frills, and staff was responsive to requests for fresh towels. Parking was fine, but the number of people hanging out in the parking lot drinking and smoking gave it a shady feeling. Breakfasts were heavy on starch, no fruit, milk or protein.
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酒店回复: Dear Linda,Thank you for taking the time to share your experience. We’re pleased to hear that your accommodations were well-maintained and that our team was able to assist you promptly with any needs. For breakfast, we offer a convenient grab-and-go option, and we appreciate your input as we strive to improve our guest experience. We will also review the concerns you shared about the parking area. We look forward to welcoming you again for a comfortable stay.Sincerely,Hotel Management
5.0分
情侣出游
Angie was the absolute best!! She was so professional, sweet and helpful to us! Leaving her was the saddest part. Please give this woman a raise!!
5.0分
情侣出游
The breakfast has a long ways to go. Oatmeal was old stuck to the package. Hot chocolate and coffee are only options. Need something cold as well!
3.0分
其他
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One thing I can say I didn’t like was it was not really options for breakfast only oatmeal and stale muffins I didn’t know it wasn’t like other hotel breakfasts
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酒店回复: Dear Douglas,It is great to hear your stop in Denver went so smoothly! We are glad everything fit your travel needs and that your experience was hassle-free. Thanks for choosing Extended Stay America—we appreciate you staying with us and would love to welcome you back the next time you are in town!Sincerely,Hotel Management
5.0分
家庭亲子
The staff there is wonderful and very helpful. They are very accommodating to my need. Wonderful costumer service. The hotel is always cean, and comfortable
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酒店回复: Dear Lorie, We are delighted to hear that you enjoyed the warm and attentive service during your stay! It is great to know our team made you feel well cared for and that you found the environment relaxing. Your kind words mean a lot to us. Thank you for choosing Extended Stay America—we look forward to welcoming you back for another great experience soon!Sincerely,Hotel Management
1.0分
家庭亲子
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The make worker was so rude. I called to get clean sheets and i was told i cant have any clean sheets bcs they are only given out during the day so he yelled at me hung up on me and cussed at me. Very rude person he should not be working here with that bad customer service. Ive never heard that someone cant get a clean set of sheets like what. The bed sheets were literally flipped inside out it was dirty and i just want a new sheet. His customer service skills sucks and very rude person!!!! How does one person that works there say i can ask for them whenever but i go and ask another person and i get a different answer its ridiculous. This is forsure on the DNR list.
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酒店回复: Dear Megan,Thank you for sharing your experience. We sincerely apologize for the unacceptable interaction you described and for the frustration it caused. Providing respectful and helpful service is a priority, and we regret that this was not reflected during your stay. We also apologize for the condition of the linens and the confusion around our policy. Your concerns are being taken seriously and will be addressed internally. We are committed to improving our service and communication to ensure consistency and care in every guest interaction. We hope you consider giving us another opportunity to provide a more comfortable and respectful experience in the future.Sincerely,Hotel Management
很满意，很干净
最糟糕的是他们对我很不好，事实上我睡在街上，因为我把最后的钱花在这里住了两晚，最后他们没有给我房间，我仍然没有答案我的退款。
The front desk staff were helpful. The mess on the carpet in the hallway a few doors down from our room went un vacuumed the two nights we were there. There was trash on the elevator floor. There was a lot of loitering going on late into the night, both inside the lobby and outside the hotel. There were people smoking right outside the lobby doors despite a sign stating that wasn’t allowed near the building.
Place was horrible, my wife would not stay there. There were dogs on property and smelled like smoke everywhere. Front desk person was nice though.
Room was clean, no frills, and staff was responsive to requests for fresh towels. Parking was fine, but the number of people hanging out in the parking lot drinking and smoking gave it a shady feeling. Breakfasts were heavy on starch, no fruit, milk or protein.
Angie was the absolute best!! She was so professional, sweet and helpful to us! Leaving her was the saddest part. Please give this woman a raise!!
The breakfast has a long ways to go. Oatmeal was old stuck to the package. Hot chocolate and coffee are only options. Need something cold as well!
One thing I can say I didn’t like was it was not really options for breakfast only oatmeal and stale muffins I didn’t know it wasn’t like other hotel breakfasts
The staff there is wonderful and very helpful. They are very accommodating to my need. Wonderful costumer service. The hotel is always cean, and comfortable
The make worker was so rude. I called to get clean sheets and i was told i cant have any clean sheets bcs they are only given out during the day so he yelled at me hung up on me and cussed at me. Very rude person he should not be working here with that bad customer service. Ive never heard that someone cant get a clean set of sheets like what. The bed sheets were literally flipped inside out it was dirty and i just want a new sheet. His customer service skills sucks and very rude person!!!! How does one person that works there say i can ask for them whenever but i go and ask another person and i get a different answer its ridiculous. This is forsure on the DNR list.