酒店回复: Hello, Sostenes! Thanks for your review! We greatly appreciate you taking the time out of your day to leave us a 5 Star Review!Thanks,BGManager
1.0分
其他
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I gave 1 star simply because I came in late for my reservation and they no showed it. Front desk tells me there’s nothing they can do to reverse it and I need to pay for another room. They say contact the manager to get a refund on the original reservation in which he denies. So I paid for 3 nights and only got 1. Original reservation was for two nights Friday - Sunday and I arrived Saturday morning at 6am
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酒店回复: Hello, Joshua! Thanks for your review. I am the manager that you spoke with and I explained to you regarding the way hotel time works. You checked in at 7:33am. Hotel time switches at 7:00am. This is why your original reservation went into a no-show status. Which can not be undone. The ownership decided to keep the charge the way it was. Due to the room being held for you and it going into no-show status. If we would refund the money. We would lose the money on the room we could've sold to someone else. I'm really sorry this happened to you!Thanks,BGManager
4.0分
情侣出游
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Front desk was very friendly and helpful. I got a smoking room and it was a large room and it was clean as far as the bed and floor. The TV was new, fridge worked, microwave was clean plenty of pillows. Only complaint would be the bathroom shower has paint chipping off very bad but they are remodeling and we were told that would be fixed. As a whole, I had a pleasant stay, not loud or crowded and for the price it I would stay again.
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酒店回复: Hello, Janelle! Thanks for your review about our hotel. We greatly appreciate you taking the time to do so. We are sorry about the issue with the paint peeling from the tubs. We are looking for someone to fix these issues.Thanks,BGManager
4.0分
其他
Staff is very helpful and courteous. Rooms need a refresh, but it goes along the lines of what you pay for, but they are clean.
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酒店回复: Hello, Brigitte! Thanks for your review about our hotel.Thanks,BGManager
3.0分
情侣出游
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Staff: very helpful, friendly
Room: tired, floor not clean, the bathroom shower curtain was not put on correctly, we had to try to figure it out ourselves. The tub was old with coating that had peeled off.
The bed was comfortable, and clean.
Parking was convenient, right outside our room, but it felt a little sketchy, (there were people hanging out in their cars and the parking lot) It was quiet, but I felt a little uncomfortable going out to my car after dark
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酒店回复: Hello, Julie! Thanks for your review and your feedback about your stay. I'm sorry about the issues during your stay. I am personally going to have a follow up meeting with the staff about the issues you brought to my attention.Thanks,BGManager
1.0分
家庭亲子
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Furniture damaged. Electrical outlets unsafe. Most outlets didn’t work. Burns in bedding. Toilet had severe surface damage. Closet rack only connected to one wall. Couldn’t hang clothes. Door frames rusted out. Place needs to be torn down.
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酒店回复: Hello, Laura! Thanks for your review and your feedback about your stay. I am going to bring all the issues that you mentioned at the next meeting with ownershipThanks,BGManager
3.0分
其他
Parking was not secure. I felt very uncomfortable with the location of the room. The a/c worked fine.
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酒店回复: Hello, Sue! Thanks for your review and your feedback about our hotel.Thanks,BGManager
2.0分
其他
Rooms desperately need upgrade. Beds were uncomfortable and made sounds like gunfire when you turn over in bed. Bathtub was awful
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酒店回复: Hello, Thanks for your review and your feedback about your stay with us.Thanks,BGManager
1.0分
其他
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Shower was broke, toilet over filled on an empty flush. They moved us rooms, to a room that card reader didn’t work. Had to go back to desk after driving 9hrs at 1 in the morning. Next night the door still wasn’t fixed couldn’t get into our room after being at the race track all day and night at midnight. Was not a good stat at all.
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酒店回复: Hello, Kerry! Thanks for your review and I'm sorry about the issues that occurred during your stay with us.I will share this feedback with the ownership.Thanks,BGManager
员工友善，房间干净
美丽的
I gave 1 star simply because I came in late for my reservation and they no showed it. Front desk tells me there’s nothing they can do to reverse it and I need to pay for another room. They say contact the manager to get a refund on the original reservation in which he denies. So I paid for 3 nights and only got 1. Original reservation was for two nights Friday - Sunday and I arrived Saturday morning at 6am
Front desk was very friendly and helpful. I got a smoking room and it was a large room and it was clean as far as the bed and floor. The TV was new, fridge worked, microwave was clean plenty of pillows. Only complaint would be the bathroom shower has paint chipping off very bad but they are remodeling and we were told that would be fixed. As a whole, I had a pleasant stay, not loud or crowded and for the price it I would stay again.
Staff is very helpful and courteous. Rooms need a refresh, but it goes along the lines of what you pay for, but they are clean.
Staff: very helpful, friendly
Room: tired, floor not clean, the bathroom shower curtain was not put on correctly, we had to try to figure it out ourselves. The tub was old with coating that had peeled off.
The bed was comfortable, and clean.
Parking was convenient, right outside our room, but it felt a little sketchy, (there were people hanging out in their cars and the parking lot) It was quiet, but I felt a little uncomfortable going out to my car after dark
Furniture damaged. Electrical outlets unsafe. Most outlets didn’t work. Burns in bedding. Toilet had severe surface damage. Closet rack only connected to one wall. Couldn’t hang clothes. Door frames rusted out. Place needs to be torn down.
Parking was not secure. I felt very uncomfortable with the location of the room. The a/c worked fine.
Rooms desperately need upgrade. Beds were uncomfortable and made sounds like gunfire when you turn over in bed. Bathtub was awful
Shower was broke, toilet over filled on an empty flush. They moved us rooms, to a room that card reader didn’t work. Had to go back to desk after driving 9hrs at 1 in the morning. Next night the door still wasn’t fixed couldn’t get into our room after being at the race track all day and night at midnight. Was not a good stat at all.