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5.0分
情侣出游
原文
翻译提供方：Google
非常安静，是一个享受住宿的好地方
5.0分
商务出差
原文
翻译提供方：Google
超棒的酒店！
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4.0分
家庭亲子
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Good hotel overall. Good location for our family visit. Housekeeper did not vacuum, noticeable my hair on bathroom floor. No lotion or shower cap in bathroom, this must be trend for Marriott hotels.
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5.0分
其他
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Perfect spot close to the airport and our conference.. shopping center close and Lyft drivers know how to get there!! The bar and restaurant was good and they had a salsa dancing night to enjoy!
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2.0分
其他
Television cable went out during the seventh game of the World Series. And the room had a bad odor.
1.0分
其他
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My husband and I booked this hotel last minute just to rest for a few hours during a long road trip. We checked in around 3 AM and checked out at approximately 11 AM. Unfortunately, from the moment we arrived, the experience was disappointing.
When we got to the front desk, the receptionist was nowhere to be found. We waited a long time before finally finding her stocking the snack area. When we approached her, she was rude and dismissive, even though we had already been standing there waiting to be checked in.
The king room we reserved wasn’t available, so we were given a room with two double beds. The room itself was not properly cleaned there was a dirty towel left in the bathroom floor and even a spider on one of the beds. Definitely not what you expect from a Westin.
The worst part came after checkout, when we were charged a $200 fee for “damaged bedding,” which is completely untrue. We immediately disputed this charge and provided photos showing the condition of the room as it was given to us. Even after presenting evidence, the hotel only refunded half the amount, which is unacceptable. We returned the room in the same condition we received it actually, probably better considering the state it was in.
This stay was extremely disappointing from start to finish. Poor housekeeping, unprofessional customer service, and an unfair charge made this experience frustrating and unacceptable. We will not be returning to this location and do not recommend it to others.
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酒店回复: Thank you for taking the time to share your feedback. Your comments have been shared with the appropriate team for review and consideration. We appreciate all guest feedback as it helps inform our ongoing efforts to improve the guest experience.
值得推荐
这是个很棒的地方，我们很喜欢。
美丽的地方，非常友好的工作人员，非常适合休息的地方
一切都很美好，只是要注意每只狗收费 50 美元，停车费 15 美元。主页上没有提到；还有一些我没注意到的细节。
非常安静，是一个享受住宿的好地方
超棒的酒店！
Good hotel overall. Good location for our family visit. Housekeeper did not vacuum, noticeable my hair on bathroom floor. No lotion or shower cap in bathroom, this must be trend for Marriott hotels.
Perfect spot close to the airport and our conference.. shopping center close and Lyft drivers know how to get there!! The bar and restaurant was good and they had a salsa dancing night to enjoy!
Television cable went out during the seventh game of the World Series. And the room had a bad odor.
My husband and I booked this hotel last minute just to rest for a few hours during a long road trip. We checked in around 3 AM and checked out at approximately 11 AM. Unfortunately, from the moment we arrived, the experience was disappointing.
When we got to the front desk, the receptionist was nowhere to be found. We waited a long time before finally finding her stocking the snack area. When we approached her, she was rude and dismissive, even though we had already been standing there waiting to be checked in.
The king room we reserved wasn’t available, so we were given a room with two double beds. The room itself was not properly cleaned there was a dirty towel left in the bathroom floor and even a spider on one of the beds. Definitely not what you expect from a Westin.
The worst part came after checkout, when we were charged a $200 fee for “damaged bedding,” which is completely untrue. We immediately disputed this charge and provided photos showing the condition of the room as it was given to us. Even after presenting evidence, the hotel only refunded half the amount, which is unacceptable. We returned the room in the same condition we received it actually, probably better considering the state it was in.
This stay was extremely disappointing from start to finish. Poor housekeeping, unprofessional customer service, and an unfair charge made this experience frustrating and unacceptable. We will not be returning to this location and do not recommend it to others.