酒店回复: Jacqueline, gracias por hospedarse con nosotros en Holiday Inn Express & Suites Killeen - Fort Hood Area. Nos complace saber que todo estuvo excelente durante su visita. Le pedimos disculpas por cualquier incomodidad ocasionada por el olor de la habitación y agradecemos su comprensión. Esperamos darle la bienvenida nuevamente pronto.
3.0分
情侣出游
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People coming and going all hours. Super loud in the halls, loud ac kept waking me up too. I could hear even snoring in the rooms around us but i was told there was sound proofing in the rooms. If you need quiet this may not be the place for you. Staff was friendly and apologetic about both ice machines being broken and offered a credit, but i didnt see a credit. Meh not a big deal i guess. Is what it is?
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酒店回复: Thank you for sharing your feedback, Erica. We apologize for the noise issues and any disruption caused by the AC and ice machine. It’s unfortunate that the soundproofing didn’t meet your expectations, and we understand how important a quiet environment is for a restful stay. We’re glad to hear the staff was friendly and offered assistance, and we’ll ensure the credit you were promised is addressed. We truly appreciate your feedback and will work to improve these areas for a better experience in the future.
4.0分
其他
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The morning staff on Friday was helpful. She rectified the problem with professionalism and understanding. She moved us to another floor and room. I give her five(5) stars!
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酒店回复: Thank you for sharing your experience, Tyrone! We're glad the morning staff was able to resolve the issue with professionalism. Your kind words about her service are truly appreciated.
5.0分
其他
Overall it’s good place, just the compound was clean and there a weird smell inside. But the staff was very exceptional.
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酒店回复: Thank you for your feedback, Moise! We're happy to hear that you enjoyed your stay and that our staff left a positive impression. We will also look into the odor issue to improve future experiences.
1.0分
其他
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The front desk receptionist was extremely rude and unprofessional. Has no business serving the public. Worst experience I have ever had with a hotel. And I do travel a lot.
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酒店回复: We deeply apologize for the experience you had, Ikechukwu. We take your feedback seriously and will address the concerns about the front desk service to ensure such an incident does not occur again. We appreciate you bringing this to our attention.
2.0分
其他
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Nasty stay
My first room#226 I was in it looks like it was under construction and not cleaned up. There was plaster all over the walls and ceiling, looked like the work wasn’t complete. Went to front desk and asked for another room she tried to give me a room next door, I asked to be moved to the third floor, so that room was no better.
I was wiping things down like I normally do and when I went to wipe down the toilet as molded
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酒店回复: We sincerely apologize for the condition of your room, Brenda. This is certainly not the experience we aim to provide, and we will address the cleanliness and maintenance issues with our team. Your feedback is important, and we will take immediate steps to improve our guest experience.
1.0分
其他
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Terrible policy
We made reservations for two nights. For reasons beyond our control, we were not able to make it to the hotel on the first night. I called the hotel to let them know that we couldn't make it that night but that we still needed the room for the second night. We were informed that if we didn't check in on the first night, the second night would be cancelled. We had prepaid and did not chose to protect our stay so we knew we were not going to get any money back. That is acceptable because those were the reservations I made. I was informed they could make a new reservation for additional money. I was very unhappy that I paid for 2 nights and would not be provided what was paid for. We had this happen previously with a different Holiday Inn in Oklahoma and they were fine with us showing up on the second night (again, prepaid for 2 nights) Terrible policy at this Holiday Inn in Killeen, TX.
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酒店回复: Hello Rebecca,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by our policy. We understand your frustration with the situation and will review our policies to ensure they are as clear and fair as possible for future guests. We appreciate your input and hope to provide a better experience next time.
1.0分
其他
Disappointed
The sink stopper broke and the plunger arms was lying under the sink. The mirrored light did not work.
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酒店回复: Hello Swaine,Thank you for your feedback. We apologize for the issues you encountered with the sink and the mirrored light. We will address these maintenance concerns to ensure a better experience for future guests. We appreciate your input and hope to offer a more comfortable stay next time.
4.0分
商务出差
It’s Killeen so I didn’t expect much. The hotel was nice for the area and I felt safe.
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酒店回复: Adrian, it’s great to know you had a pleasant stay at Holiday Inn Express & Suites Killeen - Fort Hood Area. Feeling safe is important, and we're glad that you experienced this during your visit. We hope to welcome you back soon!
5.0分
其他
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We have stayed here multiple times over the last two years. Its' a comfortable hotel and very convenient for our purposes. Over the last several months we have noticed the beginning of several repair/repainting projects near the main lobby that never seem to be completed-just patches and missing floor boards waiting to be replaced. The ice machines have not worked in months. Breakfast was a little "off" this time. Sliced bread and bagels were offered, but there is no toaster available. Pancake machine was out of order. No fresh fruit options. And no bottled water. Folks are very nice, but maintenance seems to not be too important at this location.
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酒店回复: Penni, thank you for trusting Holiday Inn Express & Suites Killeen - Fort Hood Area for your multiple stays over the years. The team appreciates your loyalty and is pleased to hear you find the hotel comfortable and convenient. Your feedback is valued and helps the team identify areas for improvement. The ongoing projects you noticed are part of their efforts to enhance guest experiences. It's noted that some breakfast elements were not up to par this time, and the team will review these concerns to ensure a more enjoyable experience in the future. The team looks forward to welcoming you back soon.
一切都很棒，唯一的就是房间是禁烟的，但是闻起来有很大的烟味。
People coming and going all hours. Super loud in the halls, loud ac kept waking me up too. I could hear even snoring in the rooms around us but i was told there was sound proofing in the rooms. If you need quiet this may not be the place for you. Staff was friendly and apologetic about both ice machines being broken and offered a credit, but i didnt see a credit. Meh not a big deal i guess. Is what it is?
The morning staff on Friday was helpful. She rectified the problem with professionalism and understanding. She moved us to another floor and room. I give her five(5) stars!
Overall it’s good place, just the compound was clean and there a weird smell inside. But the staff was very exceptional.
The front desk receptionist was extremely rude and unprofessional. Has no business serving the public. Worst experience I have ever had with a hotel. And I do travel a lot.
Nasty stay
My first room#226 I was in it looks like it was under construction and not cleaned up. There was plaster all over the walls and ceiling, looked like the work wasn’t complete. Went to front desk and asked for another room she tried to give me a room next door, I asked to be moved to the third floor, so that room was no better.
I was wiping things down like I normally do and when I went to wipe down the toilet as molded
Terrible policy
We made reservations for two nights. For reasons beyond our control, we were not able to make it to the hotel on the first night. I called the hotel to let them know that we couldn't make it that night but that we still needed the room for the second night. We were informed that if we didn't check in on the first night, the second night would be cancelled. We had prepaid and did not chose to protect our stay so we knew we were not going to get any money back. That is acceptable because those were the reservations I made. I was informed they could make a new reservation for additional money. I was very unhappy that I paid for 2 nights and would not be provided what was paid for. We had this happen previously with a different Holiday Inn in Oklahoma and they were fine with us showing up on the second night (again, prepaid for 2 nights) Terrible policy at this Holiday Inn in Killeen, TX.
Disappointed
The sink stopper broke and the plunger arms was lying under the sink. The mirrored light did not work.
It’s Killeen so I didn’t expect much. The hotel was nice for the area and I felt safe.
We have stayed here multiple times over the last two years. Its' a comfortable hotel and very convenient for our purposes. Over the last several months we have noticed the beginning of several repair/repainting projects near the main lobby that never seem to be completed-just patches and missing floor boards waiting to be replaced. The ice machines have not worked in months. Breakfast was a little "off" this time. Sliced bread and bagels were offered, but there is no toaster available. Pancake machine was out of order. No fresh fruit options. And no bottled water. Folks are very nice, but maintenance seems to not be too important at this location.