酒店回复: Dear Tanya,We sincerely apologize for the cleanliness issues, the condition of the microwave, and the lack of attention to your needs during your stay. We also regret that the indoor pool temperature, noise from barking dogs, and the smell near the highway impacted your experience. These concerns are not reflective of the standard we strive to maintain, and we will address them with our team to ensure improvements are made. We hope to provide a better experience in the future.Sincerely, Hotel Manager

酒店回复: Dear William,Thank you for your thoughtful feedback. We're glad to hear you enjoyed the comfortable beds and had a positive experience with our staff. It's great to know your stay became more enjoyable as the week went on. We do apologize for the issues with the electrical outlets and USB ports, as well as the sound insulation in the room. We hope to welcome you back in the future.Sincerely, Hotel Manager

酒店回复: Dear Latisha,We're very sorry to hear about your disappointing experience. The issues you described mold in the bathroom, stained furniture, recurring key card problems, and the unexpected pool closure are unacceptable and far from the standard we aim to uphold. Your comments have been shared with our management and housekeeping teams for immediate attention. We understand your frustration and truly regret that your stay was not up to expectations.Sincerely, Hotel Manager

酒店回复: Dear Nyger,We apologize for the discomfort you experienced during your stay, particularly with the bed and the noise outside. It’s disappointing to hear that the issues affected your stay enough that you had to check out early. We will address the concerns you raised with our team to ensure improvements in comfort and guest experience. We hope to have the chance to offer you a better stay in the future.Sincerely, Hotel Manager

酒店回复: Thank you so much for your wonderful feedback! We're thrilled to hear that Fran made your check-in experience pleasant and that you enjoyed your room and the amenities. It's great to know you had a positive stay and found the internet reliable. We appreciate your recommendation and look forward to welcoming you back!

酒店回复: Dear Kelly,We sincerely apologize for the issues you experienced during your stay. We understand that unpleasant smells can be particularly difficult for guests with allergies, and we are sorry for that inconvenience. Additionally, we take your concerns about the safety of the area seriously and will review this with our team. We hope to have the opportunity to offer you a better experience in the future.Sincerely, Hotel Manager

酒店回复: Dear Jefferson,Thank you for your detailed feedback! We're so glad to hear that you enjoyed the cleanliness of your room, the pleasant aroma, and the ample parking. It's also great to know the quiet atmosphere met your expectations. We appreciate your feedback about the air conditioning, and we’ll look into ways to improve its noise level. We hope to welcome you back soon for another great stay!Sincerely, Hotel Manager

酒店回复: Hi Ellen,We are very sorry to hear you left unsatisfied during your recent stay on our property. We are limited in the availability of our mobility access rooms. If the original reservation was not initially booked for a mobility access room, one could not be guaranteed. We have checked to ensure that all amenities are in working order. Unfortunately, we are short staffed in the housekeeping department. Most hotels are no longer providing daily room service. We apologize for not being able to deliver on that end but it is an area of concern we are quickly trying to address. Once again, we apologize and thank you for providing us with feedback because it allows us to improve on our services.

酒店回复: Hi Rebecca,Sorry if the complimentary breakfast was not fully stocked. We are retraining the front desk staff to ensure all guidelines are being met.