酒店回复: Dear Dario, Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa
1.0分
其他
原文
翻译提供方：Google
我需要有关丢失物品的更多帮助。
5.0分
家庭亲子
原文
翻译提供方：Google
入住体验很好，客服态度很好
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Dear Cinthia,Thank you for taking the time to fill out our online survey with such positive feedback!I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites, Odessa I-20 and the services we provide for our valued Guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Shahvir GandhiGMComfort Inn & Suites, Odessa I-20
3.0分
其他
原文
翻译提供方：Google
还好
4.0分
其他
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I was a very good stay. The provided breakfast was excellent, The staff was friendly and helpful. I had a couple of minor ticks with the room. The desk lamp switch was very stiff and took enough pressure that some people might give up. The desk chair had both a tilt control and a height control for the seat. I could not get the height control to work. The water pressure for the bathroom sink was low at the time I was using it. They had a sign saying they used well water so maybe during high demand the well pump doesn't keep up.
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酒店回复: Dear Kim,Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa
3.0分
商务出差
Breakfast was okay, don't have decend coffee. Hotel has a bad smell. Gym was poor. there is only one treadmill which was out of order.
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酒店回复: Dear Ufuk,Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa
3.0分
家庭亲子
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Strange that housekeeping just came in my room around 9am. Did not knock or announce herself and check out isn't until 11am. Well she definitely got an eye full. The peeling paint on the inside of the bathroom door was also a mess. Need to keep the property up.
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酒店回复: Dear LaShawn,Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa
3.0分
商务出差
Whole property just feels outdated and old. Bathrooms are gross. Air conditioning never felt right - felt stuffy and hot the whole time.
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酒店回复: Dear Blaire,Thank you for taking the time to tell us about your experience at the Comfort Inn & Suites, Odessa, TX. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your issues and concerns.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At comfort Inn & Suites, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at comfort Inn & Suites the next time your travel plans require lodging. Sincerely,Shahvir GandhiGeneral ManagerComfort Inn & Suites Odessa
房间还可以，就是价钱有点偏高，但是在那个地方也不能奢求太多
员工服务态度很好。酒店比较老旧。
我需要有关丢失物品的更多帮助。
入住体验很好，客服态度很好
伟大的
还好
I was a very good stay. The provided breakfast was excellent, The staff was friendly and helpful. I had a couple of minor ticks with the room. The desk lamp switch was very stiff and took enough pressure that some people might give up. The desk chair had both a tilt control and a height control for the seat. I could not get the height control to work. The water pressure for the bathroom sink was low at the time I was using it. They had a sign saying they used well water so maybe during high demand the well pump doesn't keep up.
Breakfast was okay, don't have decend coffee. Hotel has a bad smell. Gym was poor. there is only one treadmill which was out of order.
Strange that housekeeping just came in my room around 9am. Did not knock or announce herself and check out isn't until 11am. Well she definitely got an eye full. The peeling paint on the inside of the bathroom door was also a mess. Need to keep the property up.
Whole property just feels outdated and old. Bathrooms are gross. Air conditioning never felt right - felt stuffy and hot the whole time.