酒店回复: Dear Henrik,Thank you for bringing this to our attention. I am deeply sorry to hear about the cleanliness issues and the bedbug problem you encountered. This is unacceptable and not reflective of our standards.We take such matters very seriously, and I want to assure you that we are taking immediate action to address these issues. Our team will conduct a thorough inspection and treatment to ensure that this does not happen again. Additionally, we will review our cleaning procedures to ensure that they meet the highest standards of hygiene.I understand how distressing this must have been, and I sincerely apologize for the inconvenience. Please feel free to reach out to me directly if there is anything more you’d like to discuss or if there’s anything I can do to make amends.Thank you for your feedback, and I hope you will give us another opportunity to provide you with a better experience in the future.
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酒店回复: Hello Karlata, Thank you for taking the time to complete our guest survey. We welcome your 5/5 score following your stay at the HomeTowne Studios by Red Roof Dallas - Mesquite. I am glad you had a great encounter with us. At Red Roof, we hope to continue to provide great experiences for you. Nevertheless, feedback from our guests are always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
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Terrible. Walking into an ashtray was the first red flag. Then came step two, putting my belongs down. I thought, put them on the bed. Bad decision. The head board fell off the wall revealing years of funk built up in the void. After I got done cleaning that I thought to myself, late night early morning. Time for shut eye. Although this next part is not the hoteld fault, its worth noting. At about 11:45p a multi unit (about 10) police man hunt started in the adjasent apartment complex. Sirens, lights, all the belss and whistles. So for those seeking a peaceful night, i would not recommend this location. I ended up switching hotels, and when i called to discuess with management my delema. I did mention somthing about partial reembursment, with a swift reply of "you've already paid" some laughter and an ebrupt end to the phone call. I should have done more research so i take full blame for my poor decision. LEARN FROM MY MISTAKES.
我理解其他评论。这里办公室的女士们可不是好惹的，儿子，真的！！但你应该看看她们每天都得应付些什么！！我赞扬她们是如此坚强的女性！我男朋友和我在搬家过渡期，等着我们的新家准备好，到目前为止，她们对我们都非常好。经理 Deanna 管理得井井有条，小伙子！！我们非常感谢这一点！！Jessica 非常专业但也很友善！Dorothy 阿姨在她的岗位上也做得非常出色，anmilo90l
所有东西都非常脏。床底下有污垢和垃圾。橱柜和墙壁之间也有垃圾。卫生间里到处都是头发。淋浴间里有头发。床上也有头发。太恶心了。
太棒了！工作人员超赞😎👍💯
我不喜欢这个地方的一点是，它没有打开电视的路线控制。房间很干净，但到处都是蟑螂，炉子不断触发房间警报，然后我们不得不按照酒店要求的方式停车。我再也不会住在这里了
住宿体验还不错，只是有时其他客人不尊重那些有工作且必须早起的人，除此之外，我的住宿体验还不错。
我很喜欢办公室里的女士们，这里的每个人都很友善，乐于助人。非常感谢。
床单很脏，房间里有烟味。浴室和冰箱里有蟑螂
它很脏而且充满了臭虫
好的
Terrible. Walking into an ashtray was the first red flag. Then came step two, putting my belongs down. I thought, put them on the bed. Bad decision. The head board fell off the wall revealing years of funk built up in the void. After I got done cleaning that I thought to myself, late night early morning. Time for shut eye. Although this next part is not the hoteld fault, its worth noting. At about 11:45p a multi unit (about 10) police man hunt started in the adjasent apartment complex. Sirens, lights, all the belss and whistles. So for those seeking a peaceful night, i would not recommend this location. I ended up switching hotels, and when i called to discuess with management my delema. I did mention somthing about partial reembursment, with a swift reply of "you've already paid" some laughter and an ebrupt end to the phone call. I should have done more research so i take full blame for my poor decision. LEARN FROM MY MISTAKES.