酒店回复: Thank you for taking the time to tell us about your experience at Marble Waters Hotel & Suites, Trademark by Wyndham. It is always a pleasure to receive positive feedback. We are a new member to the Trademark Hotel Collection, and we hope that our renovation improvements coming soon will provide you with more satisfaction as we strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
2.0分
情侣出游
原文
翻译提供方：Google
酒店需要清洁水龙头和淋浴，排水不畅，地板很粘
1.0分
其他
原文
翻译提供方：Google
房间里有很浓的烟味，我们必须赶紧离开房间，但他们没有空房间给我们，所以有人去喷了消毒剂。
2.0分
情侣出游
原文
翻译提供方：Google
住在这家酒店没有什么好处，主人和为他们工作的人都很粗鲁😔
3.0分
情侣出游
Good location. Very hard bed and flat pillows. Small queen size bed. Room did not have a pull out chair or couch. Would i stay here again for the price. Yep.
1.0分
其他
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The lady at the front desk was on a phone call and barely spoke English. She took my credit card and ID without telling me what she was doing. She tapped my credit card for a payment without asking for permission or tell me what the payment was for. She handed me one room key, did not tell me where my room was or how to get there. The hotel had no A/C, water stains in the ceilings everywhere you looked. Walls were covered in condensation and texture was falling off in many areas. When I walked into the room, there was a nasty musky smell. Poor lighting did not help either. The bed was not made properly which made me wonder what else was not cleaned properly. I immediately turned around and went to the lobby to demand a cancellation and refund. The lady at the front desk was still on the phone and told me she could not do anything. I demanded the Name, Contact Number and Email to the Hotel Management and the lady at the front acted like she had no information for me. She gave me the phone number the front desk and told me again she had no other information. After multiple questions she finally gave me an email I could try to reach out to. This hotel is poorly maintained and does not match what was advertised. I would appreciate someone contact me ASAP to discuss retribution. I had to book at a different hotel last minute in order to have a safe, clean place to stay.
3.0分
商务出差
Not busy or used much. This place had a weird smell. You can tell it is not used the room was dusty. There is not a restaurant on property like advertised.
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酒店回复: Thank you for sharing your experience with us. Please know that our rooms are cleaned daily by cleaning professionals. We’re sorry to hear that your stay did not meet your expectations and hope that you will give us another chance at a later date in our newly renovated rooms.
1.0分
其他
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Made a reservation wanted to do late check in but they said i needed to do mobile check in called 3 different times and never were able to help me and took forever for someone to answer
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酒店回复: We appreciate your feedback and we apologize for any inconveniences that you may have encountered with your reservation process.
1.0分
商务出差
Pool and hot tub weren’t open. Room stunk. Restaurant and bar I don’t think have ever been open. I can’t believe Wyndham puts there name on this trash.
酒店回复: We appreciate your feedback.
2.0分
其他
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The air-conditioner was froze up and took almost all night to work. The bathroom was dirty the jets to the jaccuzi didnt work. The tv was not working correctly over half the channels didnt work
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酒店回复: We appreciate your feedback. Ensuring customer satisfaction is our priority, and our management will carefully review the areas that you've highlighted.
总体不错
酒店需要清洁水龙头和淋浴，排水不畅，地板很粘
房间里有很浓的烟味，我们必须赶紧离开房间，但他们没有空房间给我们，所以有人去喷了消毒剂。
住在这家酒店没有什么好处，主人和为他们工作的人都很粗鲁😔
Good location. Very hard bed and flat pillows. Small queen size bed. Room did not have a pull out chair or couch. Would i stay here again for the price. Yep.
The lady at the front desk was on a phone call and barely spoke English. She took my credit card and ID without telling me what she was doing. She tapped my credit card for a payment without asking for permission or tell me what the payment was for. She handed me one room key, did not tell me where my room was or how to get there. The hotel had no A/C, water stains in the ceilings everywhere you looked. Walls were covered in condensation and texture was falling off in many areas. When I walked into the room, there was a nasty musky smell. Poor lighting did not help either. The bed was not made properly which made me wonder what else was not cleaned properly. I immediately turned around and went to the lobby to demand a cancellation and refund. The lady at the front desk was still on the phone and told me she could not do anything. I demanded the Name, Contact Number and Email to the Hotel Management and the lady at the front acted like she had no information for me. She gave me the phone number the front desk and told me again she had no other information. After multiple questions she finally gave me an email I could try to reach out to. This hotel is poorly maintained and does not match what was advertised. I would appreciate someone contact me ASAP to discuss retribution. I had to book at a different hotel last minute in order to have a safe, clean place to stay.
Not busy or used much. This place had a weird smell. You can tell it is not used the room was dusty. There is not a restaurant on property like advertised.
Made a reservation wanted to do late check in but they said i needed to do mobile check in called 3 different times and never were able to help me and took forever for someone to answer
Pool and hot tub weren’t open. Room stunk. Restaurant and bar I don’t think have ever been open. I can’t believe Wyndham puts there name on this trash.
The air-conditioner was froze up and took almost all night to work. The bathroom was dirty the jets to the jaccuzi didnt work. The tv was not working correctly over half the channels didnt work