酒店回复: Dear Casey,Thank you for taking the time to rate your stay at Comfort Suites Rolla Missouri. We appreciate your feedback and are glad to hear that your experience was satisfactory. We continuously strive to provide exceptional service to all our guests and your rating encourages us to keep improving. Looking forward to welcoming you back on your next visit.Warm Regards,Guest Relations Manager.Comfort Suites Rolla Missouri.
4.0分
其他
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The staff are very courteous and friendly. Check in was quick and helpful. The room was clean and quiet. The free breakfast was warm and appreciated on an early morning. I would stay again when going through town.
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酒店回复: Thank you for taking the time to share your experience at Comfort Suites Rolla Missouri. We are delighted to hear that you found our staff courteous and friendly, as we strive to provide a welcoming atmosphere for all our guests. It’s great to know that your check-in process was quick and helpful, as we aim to make each guest's arrival as smooth as possible.We appreciate your feedback regarding the cleanliness and quietness of your room, as well as your enjoyment of our warm complimentary breakfast. Starting the day with a satisfying meal can make all the difference, especially during early mornings.We look forward to welcoming you back on your next visit through town!
3.0分
其他
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The staff were extremely friendly and the breakfast was great. The bathroom was very tiny (smaller than the average hotel bathroom) and the shampoo/conditioner bottles were empty. We stayed a couple days so I assumed they would be filled the next day, but they never were. I could have asked the front desk, but we got in late after our events so I just wanted to shower and go to bed. The ice machine on the 2nd floor didn't work either so we had to go down to first floor for ice. My kids enjoyed the pool. I would stay there again and for the price it was worth it.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay at Comfort Suites Rolla Missouri. We are delighted to hear that you found our staff to be extremely friendly and that you enjoyed the breakfast offerings. Your kind words about our team are truly appreciated.We sincerely apologize for the inconvenience you experienced with the bathroom size and the empty shampoo and conditioner bottles. We strive to ensure that all amenities are replenished daily, and we regret that this was not the case during your visit. Your comments will be shared with our housekeeping team to improve our service.Additionally, we appreciate you bringing the issue with the ice machine to our attention. We understand how important these amenities are for our guests' comfort, and we will work to address this matter promptly.It’s wonderful to hear that your kids enjoyed the pool! We are glad to know you felt your stay was worth the price and that you would consider returning.
2.0分
情侣出游
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I’m a Choice member and stayed at many of their hotels. The room needed some help. First there were a dozen or so lady bugs that were in the light shades and the window. The bathroom had a few things that needed attention. Shower curtain was barely hanging on the rod because it was rotting away. The toilet wasn’t tightened to the floor and it wobbled. Toilet seat also was loose and it would slide sideways. With things like this in our room, I would guess other rooms would need maintenance, too. This made our stay a little disappointing.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Comfort Suites Rolla Missouri. We appreciate your loyalty as a Choice member and your candid observations about the condition of your room.I sincerely apologize for the issues you encountered, including the presence of ladybugs and the maintenance concerns with the bathroom fixtures. Your comments about the shower curtain, the toilet, and the overall maintenance of the room are invaluable, and I assure you that they will be addressed with our housekeeping and maintenance teams to ensure a more comfortable experience for our guests in the future.We strive to provide a pleasant stay for all our guests, and I regret that we fell short during your visit. Thank you for bringing these matters to our attention, as it helps us improve our services.
3.0分
其他
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Beverly at checkim was amazing. A huge group came in ahead of us. The lobby had about 40 people. She was calm, friendly, and efficient. Such a pleasant checkin. Our room was fine. There was a mildew smell from the bathrooom. It looked like it had a recent leak from the ceiling. The tv wasnt working but my husband was able to fix it. Overall the hotel is fine, breakfast was okay. Beverly was phenomenal.
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酒店回复: Thank you for taking the time to share your experience at Comfort Suites Rolla Missouri. We are delighted to hear that Beverly made such a positive impression during your check-in process, especially amidst the hustle and bustle of a large group. Her calm and friendly demeanor truly reflects our commitment to providing excellent service.We sincerely apologize for the issues you encountered with the mildew smell in your bathroom and the television not working initially. Please know that your feedback is invaluable, and we will ensure that our maintenance team addresses these concerns promptly to enhance the comfort of our guests.We appreciate your insights regarding breakfast as well. Your comments help us strive for improvement in all areas of our service.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future.
2.0分
其他
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First let me start off by say i worked for Directv for nearly 20 years installing and servicing the systems in hotels. Get into my room had to fix my tv. That was 30 minutes. Then some dudes were there and i over heard them saying their tv was jacked. So i helped them getbtheir tv working. The owners of this establishment need to doba lot better.
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酒店回复: Thank you for taking the time to share your experience with us. We appreciate your background in the hospitality and service industry, and we genuinely value your insights.We apologize for the inconvenience you faced with the television in your room and are grateful for your willingness to assist other guests in getting their TVs working as well. Your feedback regarding the technical issues is important to us, and we will certainly look into our equipment to ensure a more seamless experience for future guests.We strive to provide a comfortable and enjoyable stay, and we regret that we fell short in this instance. Your comments will help us improve our services and facilities.
1.0分
其他
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The amount of kids running up and down the halls on the 3rd floor was a pure shame on the parents, 10pm at night and no respect was given by the parents or kids,
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the disturbances you encountered during your stay, particularly the noise from children in the hallways at night. We understand how disruptive this can be, especially when you are trying to relax after a long day.While we appreciate families choosing our hotel, we also strive to maintain a peaceful environment for all our guests. Your feedback is invaluable, and we will address this matter with our team to ensure that appropriate measures are taken to remind guests of the importance of being considerate of others, especially during late hours.We hope you will consider staying with us again in the future, allowing us another opportunity to provide you with a more enjoyable experience.
4.0分
情侣出游
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The room was clean and bed was comfy. Our only problem was that the door was hard to open. Fine going in with a push but not sure I could have gotten it open from the inside. My husband had to pull it.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Comfort Suites Rolla Missouri. We are pleased to hear that you found your room clean and the bed comfortable, as we strive to provide a restful experience for all our guests.We sincerely apologize for the inconvenience you encountered with the door. Your comments are invaluable, and we will certainly address this issue to ensure it is resolved for future guests. Your comfort and safety are our top priorities, and we appreciate you bringing this to our attention.Thank you once again for your review. We hope to welcome you back in the future for an even better experience.
5.0分
其他
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Beverly the night clerk was amazing. Told her what happened at our previous booking and she said you are glad you didnt this is a much better accommodation and ahe was lying. Breakfast was great hotel was clean. They accepted pets and bathroom was clean. If im ever in yhe atea and need a stay hope i meet Beverly again.
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酒店回复: Thank you so much for your wonderful review! We are thrilled to hear that your experience with us was so positive. It’s great to know that Beverly, our night clerk, made such a lasting impression on you. Her dedication to ensuring our guests feel welcomed and supported is truly commendable.We are also pleased to hear that you enjoyed our breakfast and found the hotel clean and accommodating, especially with your pet. Maintaining a high standard of cleanliness is a priority for us, and we are glad it contributed to your comfortable stay.Should your travels bring you back to our area, we hope to welcome you again and provide another memorable experience, hopefully with Beverly on duty!
3.0分
其他
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The rooms were clean and the beds were comfortable. We were first in room 317 and the bathroom door didn't close. We got moved to room 316. The ceiling fan did not work and the bedroom tv had no signal.
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酒店回复: Thank you for taking the time to share your experience with us. We are glad to hear that you found our rooms clean and the beds comfortable, as guest comfort is one of our top priorities.We sincerely apologize for the inconveniences you faced with the bathroom door in room 317, as well as the issues with the ceiling fan and TV signal in room 316. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We will certainly address these concerns with our maintenance team to ensure a more seamless experience for future guests.We hope you will consider staying with us again, as we would love the opportunity to provide you with an improved experience.
好的
The staff are very courteous and friendly. Check in was quick and helpful. The room was clean and quiet. The free breakfast was warm and appreciated on an early morning. I would stay again when going through town.
The staff were extremely friendly and the breakfast was great. The bathroom was very tiny (smaller than the average hotel bathroom) and the shampoo/conditioner bottles were empty. We stayed a couple days so I assumed they would be filled the next day, but they never were. I could have asked the front desk, but we got in late after our events so I just wanted to shower and go to bed. The ice machine on the 2nd floor didn't work either so we had to go down to first floor for ice. My kids enjoyed the pool. I would stay there again and for the price it was worth it.
I’m a Choice member and stayed at many of their hotels. The room needed some help. First there were a dozen or so lady bugs that were in the light shades and the window. The bathroom had a few things that needed attention. Shower curtain was barely hanging on the rod because it was rotting away. The toilet wasn’t tightened to the floor and it wobbled. Toilet seat also was loose and it would slide sideways. With things like this in our room, I would guess other rooms would need maintenance, too. This made our stay a little disappointing.
Beverly at checkim was amazing. A huge group came in ahead of us. The lobby had about 40 people. She was calm, friendly, and efficient. Such a pleasant checkin. Our room was fine. There was a mildew smell from the bathrooom. It looked like it had a recent leak from the ceiling. The tv wasnt working but my husband was able to fix it. Overall the hotel is fine, breakfast was okay. Beverly was phenomenal.
First let me start off by say i worked for Directv for nearly 20 years installing and servicing the systems in hotels. Get into my room had to fix my tv. That was 30 minutes. Then some dudes were there and i over heard them saying their tv was jacked. So i helped them getbtheir tv working. The owners of this establishment need to doba lot better.
The amount of kids running up and down the halls on the 3rd floor was a pure shame on the parents, 10pm at night and no respect was given by the parents or kids,
The room was clean and bed was comfy. Our only problem was that the door was hard to open. Fine going in with a push but not sure I could have gotten it open from the inside. My husband had to pull it.
Beverly the night clerk was amazing. Told her what happened at our previous booking and she said you are glad you didnt this is a much better accommodation and ahe was lying. Breakfast was great hotel was clean. They accepted pets and bathroom was clean. If im ever in yhe atea and need a stay hope i meet Beverly again.
The rooms were clean and the beds were comfortable. We were first in room 317 and the bathroom door didn't close. We got moved to room 316. The ceiling fan did not work and the bedroom tv had no signal.